etrailerReviews 18,888

Excellent service and quality of the equipment. Great to be able to order from you

It fit as described. I would recommend that before you put the hitch in place run the bolts into the frame. My new truck had paint in the threads so a few were hard to get started. Other than that it was a 40 minute install from my garage floor.

UPS messed up with delivery and Lauren stayed on top of it and communicated with me and got my order to me.

I needed a hitch to match my new vehicle and a thule bike rack. I spoke with an agent at Etrailer who gave me the correct information. I received the hitch within the timeline described and it is in perfect condition ready to be installed. This is my second purchase with this company and I am very satisfied.

I ordered easily and got confirmation. The UPS tracking system was hacked so I got a spam message about tracking my package. But e-trailer responded right away to confirm my package was fine and on its way. Delivery what right on time and product was exactly as described. Yeah!

Prompt delivery and product was good quality.
I would use Etrailer for future items

Easy install, works like it should, ordered the pigtail wire but did not use it.

The latch is very well built and for a decent price. You will need some mechanical aptitude to install.

I selected the option to pay for one day shipping.
I placed the order late at night. I called the next day afternoon to check the status since the online status showed processing. Was told it would be shipping out that day.
Next day, the online status still showed it had not shipped. Called and was told it will now ship that day.
Thankfully it did ship but, since it shipped on a Friday, I didn't get the order until Monday.

Thank you thus far, awaiting to install, asap, bad weather here at the moment..

A ok, easy to buy from, you promised to ship it on Friday and you did not keep your promise

Easy to navigate the website. Fast shipping. Very satisfied.

Had exactly what I need and it was easy to find. This company is fantastic. Fast shipping too!

Found what I needed quickly. Pat on back, pat on head, this need for rating immediately is annoying.

We needed to replace an axle on our car trailer. We looked locally for a source but we're unable to locate one. We looked online and found many options. We settled on etrailer because their pricing was competitive and shipping was free.
Our axle arrived promptly and it was exactly as described. Because of the superior quality and rapid shipping we were able to install it the same afternoon it arrived. It allowed us to be back on the road quickly and smoothly.
Adam E kept us up to date on the status of our order and his follow-up is excellent. We appreciated the one on one feeling his service provided to an online purchase which can often feel cold and anonymous. (And while one of us might think Adam is right about his NFL choice, the other of us can pass on it. 😉)
We are very happy with our purchase and interaction with etrailer and we would recommend them highly.

Etrailer has an amazing selection and customer service is prompt and helpful. Although even though its probably my fault for not checking first, but I had to make a return. No problem with the return except be careful of the return policy. Returns are not free, and you'll probably loose money on the restocking fee as well.

Site is easy to use and find the correct part. My 2014 ford explorer trailer wiring harness had broken wires and created a problem with the rear backup sensors. Installing a new harness resolved my issues. Thanks