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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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My kayak racks are over twenty years old. Was very happy and surprised to find the exact part. Thank you.
I like the videos showing the actual product installed
Part was delivered on time and fit my vehicle perfectly. Very happy customer
Very good previous experience Item received was as described. Not used as of yet but looks as though it will work
Parts arrived in to different shipments. First was on time and the second was a day late which caused us not to be able to tow our jeep with our RV. Wife had to drive separately
Video was very helpful. Great price. Fast shipping. Surprised they had the product in stock ready to ship.
Ordering was easy, arrived on time. Product looks to be of good quality, researched a lot of reviews. Those backed up online information. Haven't installed yet. But should be easy.
Excellent choice and it's very informative you can't go wrong with e-trailer
I was able to find exactly what I was looking for in record time! Good search engine!
Staff stayed in contact to make sure I knew they were on top of my order. I like the personal touch in this day and age of technology where responses are robotic.
Our front powered Jack's broke on the way to Utah so we had to keep our camper hooked to the truck for about 2 weeks before we were able to get these in. Very easy install and they work faster and quite than the last ones.
Great search, detailed information and easy check-out. Great tracking details and follow up.
I wasn't sure that I would be able to find a 36-cup coffee pot for camping. Done! And it seems to be just what I was looking for.
The product quality was good, but it did arrive with a 2" wide break in the side that I glued back together.because I wanted to finish the installlation today. I didn't see damage on the box so I don't know how it happened. I have installed the product and it is fine.
Easy very easy, found item read reviews and ordered it was on its way in a couple hours and arrived in 2 days!
I've used these for over a year in very harsh Wyoming winters and they say on even in high wind conditions (80 MPH).
Job well done with the vehicle specific recommendations and installation videos!
Also very impressed with the customer service follow up!
Hitch was exactly as described, looks good. Shipped quick.
I ordered and installed a trailer hitch and wiring kit for a 2013 Toyota Highlander. I watched installation videos on the etrailer site plus UHaul trailer site and followed the best directions from both of them. This was the easiest trailer hitch installation I have done in the past 30 years.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members