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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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No longer shopping w Amazon so looking for alternatives and found what I needed on trailer. Wish it were free delivery, but I get it. Easy website to navigate and delivery was quick.
Delivery was stated at time of purchase to be Saturday but was not delivered until the following Thursday. Granted there was a holiday on Monday. But I was not notified that shipping would be delayed.
Ordering process including checkout was quick and easy, shipping was quick
The item i needed was easy to find, purchase and was at a great price.
The online product expert made me feel way more comfortable about my purchase
As always items are fairly easy to find and i like the "Chat" feature to verify fitment.
Enjoy the walk-through videos and the prompt delivery service along with their customer service. I've never had a bad experience ordering anything from this company.
Arrived fast but shipping container was in bad shape. Luckily hitch was not damaged.
Hard to beat how fast eTrailer gets you your order. Pretty much 2 day shipping. Great products at a reasonable price.
Service was quick and came with all necessary hardware for make for tough but good installation I would of like to see some instructions to come with it
Knew what I was looking for, and that etrailer had it. Less than 10 mouse clicks and "out the door," so to speak. Easy to use interface, excellent product descriptions. No complaints.
I was in a bind when my converter went out in the RV. eTrailer.com had the converter I needed at a better price than anyone else and was able to get it shipped to me quickly. I'm very grateful!
One of the three packages didn't arrive and when it finally arrived the packaged was damaged and a part was missing. I called Etrailer and they immediately sent me a whole new package! Thanks for the great service and care!
Easy to find what I was looking for ordered lights and some trim Lights did not come with wiring harness can not find a harness to fit the lights
Always simple and easy, great customer service if I screw up what I really need
Own a very old trailer. At first ordered wrong part, return was simple. Helped me find the right parts to repair actuator. Saved me a lot of money.
The box arrived open and with a large hole in one side. Hopefully I have all the components but I will not know until my installation appointment next week. Other than that everything has been good.
Nice web page layout and easy checkout.
Received the product and it was exactly as advertised. Very satisfied with it.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members