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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Indiana
2 reviews
0 helpful votes
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Satisfied
September 13, 2024

Best price for part online. There were no problems with the order.

Date of experience: September 3, 2024
Illinois
1 review
0 helpful votes
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Great option for trailer parts
September 13, 2024

Excellent website details, great selection of options, convenient, good customer service correspondence, competitive pricing.

Date of experience: September 3, 2024
Colorado
1 review
0 helpful votes
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5th wheel hitch
September 13, 2024

E-Trailer was very quick with my order. I also like that they do install videos on YouTube.

Date of experience: September 3, 2024
California
1 review
0 helpful votes
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Great Service
September 13, 2024

The ordering process was easy and the tracking gave me peace of mind.

Date of experience: September 3, 2024
North Carolina
1 review
0 helpful votes
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Variety of Options
September 13, 2024

We had several incandescent clearance light that developed a short in the housing, so we decided to switch all to LED. It was great to have several options to try to match what the trailer already had.

Date of experience: September 3, 2024
Alabama
1 review
0 helpful votes
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Easy to match and order
September 13, 2024

First time towing with our Subaru crosstrek and knew we needed a light kit. The etrailer website was very easy to match up our model and needs with and lead us straight to the right choice. Ordering was simple and delivery was on time. Install took all of 5 minutes.

Date of experience: September 3, 2024
Georgia
2 reviews
0 helpful votes
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Purchase of race ramps
September 13, 2024

Quick and easy to navigate site and to purchase the items wanted.

Date of experience: September 3, 2024
Utah
1 review
0 helpful votes
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Very easy
September 13, 2024

The website was easy to navigate. Easy to order. Easy to Pay and got my light in a timely manner. It was exactly what I wanted.

Date of experience: September 3, 2024
Connecticut
1 review
0 helpful votes
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Excellent service!
September 13, 2024

The parts were easy to order online. The E-trailer system reached out to me several times regarding order status. The parts were delivered ahead of the projected date. This was a much better experience than Amazon.

Date of experience: September 3, 2024
Alabama
1 review
0 helpful votes
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Great service
September 13, 2024

Replaced my RV transfer switch in May and the shore power switch failed. Trailer replaced the switch under warranty.

Date of experience: September 3, 2024
Massachusetts
5 reviews
0 helpful votes
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Remote Winch Device
September 13, 2024

Easy as pie. I've never had an issue with etrailer's ordering or shipping process. The product arrived on time and in perfect shape.

Date of experience: September 3, 2024
Oregon
1 review
0 helpful votes
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Receiver for an suv
September 13, 2024

Fits like a glove. Directions were perfect. Shipping was a delight.

Date of experience: September 3, 2024
Washington
1 review
0 helpful votes
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My pre-order questions were answered quickly and satisfactorily. Very happy with my etrailer experience. Excellent product descriptions. It is important to me to source from
American manufacturers and this information is part of etrailer's product information. Easy to place an order.

Date of experience: September 3, 2024
Florida
1 review
0 helpful votes
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Pioneer BH261
September 13, 2024

Have everything I have needed! Will be shopping here again.

Date of experience: September 3, 2024
New York
1 review
0 helpful votes
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Great selection of items!
September 13, 2024

Great website and easy to navigate. Always quality items at the best prices. Fast shipping as well!

Date of experience: September 3, 2024
Minnesota
1 review
0 helpful votes
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Satisfied Customer
September 13, 2024

I was extremely pleased with David's personalized service, his quick response to my order, and his thorough follow-up.

Date of experience: September 3, 2024
Virginia
1 review
0 helpful votes
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Had what we needed with fast shipping.
September 13, 2024

Easy to navigate. Had what we needed in stock. Shipping was reasonably priced and was very fast!

Date of experience: September 3, 2024
New York
1 review
0 helpful votes
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Highlander Hitch
September 13, 2024

Easy to order and select proper hitch. Arrived within one week. Simple to install. Video instructions were perfect. Looks great on the vehicle.

Date of experience: September 3, 2024
Indiana
1 review
0 helpful votes
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Great service, easy to find product
September 13, 2024

I was able to find what I was looking for easily. However, I accidently ordered the wrong thing. I had to place a second order (was on a weekend.) I called on Monday to try to cancel and they said they couldn't- but to return it. It was easy to setup a return once I got it (on Tuesday) and print a pre-paid label.
I rated this 4 stars only because it would be nice to be able to cancel your order, esp. Since it was on a weekend well before anyone worked on it.

Date of experience: September 3, 2024
Texas
1 review
0 helpful votes
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5 out of 5 stars. No issues with ordering or installation. Will order again.

Date of experience: September 3, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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