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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Excellent website details, great selection of options, convenient, good customer service correspondence, competitive pricing.
E-Trailer was very quick with my order. I also like that they do install videos on YouTube.
The ordering process was easy and the tracking gave me peace of mind.
We had several incandescent clearance light that developed a short in the housing, so we decided to switch all to LED. It was great to have several options to try to match what the trailer already had.
First time towing with our Subaru crosstrek and knew we needed a light kit. The etrailer website was very easy to match up our model and needs with and lead us straight to the right choice. Ordering was simple and delivery was on time. Install took all of 5 minutes.
Quick and easy to navigate site and to purchase the items wanted.
The parts were easy to order online. The E-trailer system reached out to me several times regarding order status. The parts were delivered ahead of the projected date. This was a much better experience than Amazon.
Replaced my RV transfer switch in May and the shore power switch failed. Trailer replaced the switch under warranty.
Easy as pie. I've never had an issue with etrailer's ordering or shipping process. The product arrived on time and in perfect shape.
Fits like a glove. Directions were perfect. Shipping was a delight.
My pre-order questions were answered quickly and satisfactorily. Very happy with my etrailer experience. Excellent product descriptions. It is important to me to source from
American manufacturers and this information is part of etrailer's product information. Easy to place an order.
Have everything I have needed! Will be shopping here again.
Great website and easy to navigate. Always quality items at the best prices. Fast shipping as well!
I was extremely pleased with David's personalized service, his quick response to my order, and his thorough follow-up.
Easy to navigate. Had what we needed in stock. Shipping was reasonably priced and was very fast!
Easy to order and select proper hitch. Arrived within one week. Simple to install. Video instructions were perfect. Looks great on the vehicle.
I was able to find what I was looking for easily. However, I accidently ordered the wrong thing. I had to place a second order (was on a weekend.) I called on Monday to try to cancel and they said they couldn't- but to return it. It was easy to setup a return once I got it (on Tuesday) and print a pre-paid label.
I rated this 4 stars only because it would be nice to be able to cancel your order, esp. Since it was on a weekend well before anyone worked on it.
5 out of 5 stars. No issues with ordering or installation. Will order again.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

