Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Watch the install videos first, very helpful. Easy install, exhaust drop not necessary, can slide under.
I like that the items were listed as "confirmed to fit" my vehicle. I did not appreciate the expected arrival date changed once the order was placed. Fortunately I did not need this item on the original expected arrival date. Unfortunately I did not study & cross reference the installation video & the hitch I received used different bolts than the hitch shown in the video. My installation would have gone much better if I matched my purchase to the hitch in the video instead of choosing the one of the hitches that "confirmed to fit" my vehicle (which it did fit)
Excellent service and speed. Came quick and exactly what was needed.
Great experience ……………………………………………………………….,.,,.,,,,
We placed an order on September 2nd and expected the delivery 4-5 days later. When the delivery day arrived and nothing arrived, we reached out only to find that our order never was processed due to an internal issue. Unfortunately the email telling us this was never received.
I ordered the 25K B&W 5th wheel hitch as trailer was considerably lower in cost than Amazon and other places. The hitch was shipped and arrived in just a couple of days. The quality of the hitch was already known as this is my 3rd B&W product. The hitch was packed poorly and unfortunately the head was damaged, handle bent and coating chipped around the bent area. I immediately notified trailer customer service and they drop shipped another head without even asking. The new head arrived in much better packaging and was in perfect condition. This company stands by their products and I'll continue shopping with them.
Over all was great. Not patient on me being out of town for responding.
Having trouble grounding my lights to an old trailer. Ordered a dual wiring harness with built two built in ground wires and the problem was solved.
Exact part we were looking for, hand rail that fit as it was designed.
The gooseneck lock sold to me doesn't fit around the hitch. Need to return and get correct one.
I ordered a trailer Jack for my boat trailer. Price was very good. Part was exact fit. Shipping was on a timely manner. Will definitely order from etrailer again.
Great products and staff is very attentive. Quality products.
I would absolutely buy from this company again. Everything was packaged well and again absolutely great service the delivery was super fast.
I found the description of the products very helpful and a great price. This is my second purchase. I highly recommend etrailer.
Was always skeptical about etrailer, but decided to gamble and pull the trigger. And man I'm glad I did! Updated the whole process and fast shipping!
I found the exact part I need on etrailer's website and it shipped quickly. Only fault I would find is that the online assistant said they didn't have a part for my application, I did a little digging on their website and found it.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

