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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144

Instant Feedback

54,202 reviews

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South Carolina
1 review
0 helpful votes
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All good!
September 21, 2024

Got it yesterday and installed it today everything is working so far.

Date of experience: September 10, 2024
Rhode Island
1 review
0 helpful votes
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Solid product. Easy install
September 21, 2024

Watch the install videos first, very helpful. Easy install, exhaust drop not necessary, can slide under.

Date of experience: September 10, 2024
Illinois
1 review
0 helpful votes
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In general ok
September 21, 2024

I like that the items were listed as "confirmed to fit" my vehicle. I did not appreciate the expected arrival date changed once the order was placed. Fortunately I did not need this item on the original expected arrival date. Unfortunately I did not study & cross reference the installation video & the hitch I received used different bolts than the hitch shown in the video. My installation would have gone much better if I matched my purchase to the hitch in the video instead of choosing the one of the hitches that "confirmed to fit" my vehicle (which it did fit)

Date of experience: September 10, 2024
Wisconsin
1 review
0 helpful votes
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Too easy
September 21, 2024

Super easy to find the correct part. Extremely fast and easy checkout.

Date of experience: September 10, 2024
Michigan
1 review
0 helpful votes
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Fantastic service and quality
September 21, 2024

Excellent service and speed. Came quick and exactly what was needed.

Date of experience: September 10, 2024
California
1 review
0 helpful votes
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It's was new and in great condition
September 21, 2024

Great experience ……………………………………………………………….,.,,.,,,,

Date of experience: September 10, 2024
South Carolina
1 review
0 helpful votes
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Great options, but email issues
September 21, 2024

We placed an order on September 2nd and expected the delivery 4-5 days later. When the delivery day arrived and nothing arrived, we reached out only to find that our order never was processed due to an internal issue. Unfortunately the email telling us this was never received.

Date of experience: September 10, 2024
Texas
1 review
0 helpful votes
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Excellent product and customer service
September 21, 2024

I ordered the 25K B&W 5th wheel hitch as trailer was considerably lower in cost than Amazon and other places. The hitch was shipped and arrived in just a couple of days. The quality of the hitch was already known as this is my 3rd B&W product. The hitch was packed poorly and unfortunately the head was damaged, handle bent and coating chipped around the bent area. I immediately notified trailer customer service and they drop shipped another head without even asking. The new head arrived in much better packaging and was in perfect condition. This company stands by their products and I'll continue shopping with them.

Date of experience: September 10, 2024
Colorado
1 review
0 helpful votes
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Over all was great. Not patient on me being out of town for responding.

Date of experience: September 10, 2024
Vermont
1 review
0 helpful votes
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Parts
September 20, 2024

Was the easiest way to get the parts needed fast much faster than amazon cheaper and right parts first time

Date of experience: September 10, 2024
Indiana
1 review
0 helpful votes
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Product Ordered Solved My Issue
September 20, 2024

Having trouble grounding my lights to an old trailer. Ordered a dual wiring harness with built two built in ground wires and the problem was solved.

Date of experience: September 10, 2024
Virginia
2 reviews
0 helpful votes
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Exact part we were looking for
September 20, 2024

Exact part we were looking for, hand rail that fit as it was designed.

Date of experience: September 10, 2024
Oklahoma
1 review
0 helpful votes
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Does Not Fit
September 20, 2024

The gooseneck lock sold to me doesn't fit around the hitch. Need to return and get correct one.

Date of experience: September 10, 2024
Arkansas
1 review
0 helpful votes
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Great experience…
September 20, 2024

I ordered a trailer Jack for my boat trailer. Price was very good. Part was exact fit. Shipping was on a timely manner. Will definitely order from etrailer again.

Date of experience: September 10, 2024
California
4 reviews
14 helpful votes
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Showed up on time and in good order.
September 20, 2024

Great products and staff is very attentive. Quality products.

Date of experience: September 10, 2024
Ohio
1 review
0 helpful votes
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I would absolutely buy from this company again. Everything was packaged well and again absolutely great service the delivery was super fast.

Date of experience: September 10, 2024
Idaho
1 review
0 helpful votes
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Great products at a great price.
September 20, 2024

I found the description of the products very helpful and a great price. This is my second purchase. I highly recommend etrailer.

Date of experience: September 10, 2024
California
1 review
0 helpful votes
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Will order again x10000
September 20, 2024

Was always skeptical about etrailer, but decided to gamble and pull the trigger. And man I'm glad I did! Updated the whole process and fast shipping!

Date of experience: September 10, 2024
Wyoming
1 review
0 helpful votes
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Good product
September 20, 2024

Everything arrived as advertised. And even a little early.

Date of experience: September 10, 2024
Colorado
2 reviews
0 helpful votes
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Bathroom vent door lift
September 20, 2024

I found the exact part I need on etrailer's website and it shipped quickly. Only fault I would find is that the online assistant said they didn't have a part for my application, I did a little digging on their website and found it.

Date of experience: September 10, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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