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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Easy experience, fast delivery, great product………..
I found the product I wanted and was pleasantly surprised that the price was well under MSRP! Delivery was prompt and on-time, and the item was packaged very well to keep it safe during transit (something that is often a pain point with other retailers). I do love shopping with eTrailer.
Product arrived as described. However, on my 2021 XC 60 we did have to trim the fascia. We got it on without doing it, but there was a bulky bulge near the hitch. Took less time than expected pretty happy with the product. Definitely better than the $4200 the dealership quoted me!
I ordered around 2pm received less than 48hrs later. Packaged very well.Item exactly as I ordered it.
Quick and easy. Ordering was simple, and delivery was when scheduled. No issues
I purchased a Hopkins Plug-in Simple Wiring Harness With 4-pole Connector & Tow Ready Mounting Bracket For 4 Pole Flat Connector. The wiring harness is fine but it doesn't fit into the Tow Ready Mounting Bracket. I am disappointed that I am unable to secure the newly installed wiring harness with the additional mounting bracket I purchased. IF the mounting bracket would have worked I would have given this review 5 stars.
Working well on 12 day trip, was easy to install after viewing video how to.
Whole experience was easy. Finding a compatible hitch, ordering, delivery and instructions for installation were all seamless and easy to navigate.
Found exactly what I needed at a good price with fast shipping!
Received the correct item as ordered with timely delivery easy to use e trailer
On my then new 2017 Honda CRV I mounted a custom fit class 3 2 inch receiver. I found the video instructions to be Very helpful ( Clear and concise). Fast forward to this year, I installed a new Curt hitch receiver custom fit class3.2 inch On my new 2025 Honda CRV EX-L. Again I found the video instructions to be clear and very helpful. The video instructions were updated to 2025 And one thing that showed me was that there was a Wiring harness Plug that needed to be repositioned. Very helpful! One thing I did that was not on the video was to leave the fish wires In place and thread them through the receiver bolt holes when lifting it up. This prevented the chance of accidentally pushing the bolts back up into the sub frame box and having to start all over again. All in all a good experience both times. However I did this work Both times with the car on Jack stands And me lying on a creeper-- space is limited! If you're not as young as you used to be I recommend installing this as shown In the video, car on a lyft and 2 burly guys putting the receiver in place! Have fun!
My hitch mount flexed a little in transit. Which can be normal, as explained by customer service staff. I was sent an article through email and giving a direct line to the agent in case I couldn't flex it back to fit my Highlander. Took a little bit, but I got it flexed to fit.
It fit on my 2022 Ram 1500 Classic Warlock. Assembly was simple.
I broke a leaf spring on my boat trailer and needed new better set quickly. E trailer had high quality boat trailer specific springs and shipped them to me in just a couple of days. Great service and products.
It looks perfect and looks very good. Very good quality. I am very satisfied with the product. And with customer service too. I recommend it.
Good information on website helped me make a solid decision on what to buy for my situation.
The website easy to use, the Order went smooth and Delivery came fast
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

