Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of etrailer

etrailer

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate etrailer?
grey stargrey stargrey stargrey stargrey star

etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Sonya I.
Unfollow Sonya I.
Share Review
Report Review

Great service & product
October 2, 2024

Easy experience, fast delivery, great product………..

Date of experience: September 22, 2024
Georgia
1 review
0 helpful votes
Follow Michelle M.
Unfollow Michelle M.
Share Review
Report Review

I found the product I wanted and was pleasantly surprised that the price was well under MSRP! Delivery was prompt and on-time, and the item was packaged very well to keep it safe during transit (something that is often a pain point with other retailers). I do love shopping with eTrailer.

Date of experience: September 22, 2024
Maine
1 review
0 helpful votes
Follow albert K.
Unfollow albert K.
Share Review
Report Review

Great
October 2, 2024

It was very easy to install and works great took about an hour and a half to it all

Date of experience: September 22, 2024
Washington
1 review
0 helpful votes
Follow S V.
Unfollow S V.
Share Review
Report Review

Good product
October 2, 2024

Product arrived as described. However, on my 2021 XC 60 we did have to trim the fascia. We got it on without doing it, but there was a bulky bulge near the hitch. Took less time than expected pretty happy with the product. Definitely better than the $4200 the dealership quoted me!

Date of experience: September 22, 2024
Illinois
1 review
0 helpful votes
Follow Curt H.
Unfollow Curt H.
Share Review
Report Review

Super fast delivery
October 2, 2024

I ordered around 2pm received less than 48hrs later. Packaged very well.Item exactly as I ordered it.

Date of experience: September 22, 2024
Florida
1 review
0 helpful votes
Follow Bob K.
Unfollow Bob K.
Share Review
Report Review

Easy and Fast
October 2, 2024
Updated review

Quick and easy. Ordering was simple, and delivery was when scheduled. No issues

Date of experience: September 22, 2024

Quick and easy
September 19, 2024
Previous review

Quick and easy

Date of experience: September 9, 2024
Illinois
1 review
0 helpful votes
Follow Jon O.
Unfollow Jon O.
Share Review
Report Review

I purchased a Hopkins Plug-in Simple Wiring Harness With 4-pole Connector & Tow Ready Mounting Bracket For 4 Pole Flat Connector. The wiring harness is fine but it doesn't fit into the Tow Ready Mounting Bracket. I am disappointed that I am unable to secure the newly installed wiring harness with the additional mounting bracket I purchased. IF the mounting bracket would have worked I would have given this review 5 stars.

Date of experience: September 22, 2024
South Dakota
1 review
0 helpful votes
Follow Mike W.
Unfollow Mike W.
Share Review
Report Review

Tire minder i10 TPMS
October 2, 2024

Working well on 12 day trip, was easy to install after viewing video how to.

Date of experience: September 22, 2024
Colorado
2 reviews
0 helpful votes
Follow Gardner P.
Unfollow Gardner P.
Share Review
Report Review

Easy all the way
October 2, 2024

Whole experience was easy. Finding a compatible hitch, ordering, delivery and instructions for installation were all seamless and easy to navigate.

Date of experience: September 22, 2024
Michigan
1 review
0 helpful votes
Follow Eleanor K.
Unfollow Eleanor K.
Share Review
Report Review

Good prices fast shipping
October 2, 2024

Found exactly what I needed at a good price with fast shipping!

Date of experience: September 22, 2024
New York
1 review
0 helpful votes
Follow Albert A.
Unfollow Albert A.
Share Review
Report Review

Right part and quick delivert
October 2, 2024

Received the correct item as ordered with timely delivery easy to use e trailer

Date of experience: September 22, 2024
New York
1 review
0 helpful votes
Follow Lyle E.
Unfollow Lyle E.
Share Review
Report Review

Happy
October 2, 2024

The website was easy to navigate and helpful. I am extremely happy with the bed extender.

Date of experience: September 22, 2024
New Hampshire
1 review
0 helpful votes
Follow John X.
Unfollow John X.
Share Review
Report Review

On my then new 2017 Honda CRV I mounted a custom fit class 3 2 inch receiver. I found the video instructions to be Very helpful ( Clear and concise). Fast forward to this year, I installed a new Curt hitch receiver custom fit class3.2 inch On my new 2025 Honda CRV EX-L. Again I found the video instructions to be clear and very helpful. The video instructions were updated to 2025 And one thing that showed me was that there was a Wiring harness Plug that needed to be repositioned. Very helpful! One thing I did that was not on the video was to leave the fish wires In place and thread them through the receiver bolt holes when lifting it up. This prevented the chance of accidentally pushing the bolts back up into the sub frame box and having to start all over again. All in all a good experience both times. However I did this work Both times with the car on Jack stands And me lying on a creeper-- space is limited! If you're not as young as you used to be I recommend installing this as shown In the video, car on a lyft and 2 burly guys putting the receiver in place! Have fun!

Date of experience: September 22, 2024
New York
1 review
0 helpful votes
Follow Luke T.
Unfollow Luke T.
Share Review
Report Review

Took a little muscle to fit it
October 2, 2024

My hitch mount flexed a little in transit. Which can be normal, as explained by customer service staff. I was sent an article through email and giving a direct line to the agent in case I couldn't flex it back to fit my Highlander. Took a little bit, but I got it flexed to fit.

Date of experience: September 22, 2024
Maryland
1 review
0 helpful votes
Follow Tom P.
Unfollow Tom P.
Share Review
Report Review

Fit on 2022 Ram 1500 Warlock
October 2, 2024

It fit on my 2022 Ram 1500 Classic Warlock. Assembly was simple.

Date of experience: September 22, 2024
France
1 review
0 helpful votes
Follow Willie X.
Unfollow Willie X.
Share Review
Report Review

Love it
October 2, 2024

It was very easy to find the part I needed and a mechanic to install it.

Date of experience: September 22, 2024
Missouri
1 review
0 helpful votes
Follow Shane S.
Unfollow Shane S.
Share Review
Report Review

Fast professional service
October 2, 2024

I broke a leaf spring on my boat trailer and needed new better set quickly. E trailer had high quality boat trailer specific springs and shipped them to me in just a couple of days. Great service and products.

Date of experience: September 22, 2024
Connecticut
1 review
0 helpful votes
Follow Michael T.
Unfollow Michael T.
Share Review
Report Review

Very good!
October 2, 2024

It looks perfect and looks very good. Very good quality. I am very satisfied with the product. And with customer service too. I recommend it.

Date of experience: September 22, 2024
Indiana
2 reviews
0 helpful votes
Follow Mark U.
Unfollow Mark U.
Share Review
Report Review

Good experience
October 2, 2024
Updated review

Good information on website helped me make a solid decision on what to buy for my situation.

Date of experience: September 22, 2024

Hello
September 23, 2024
Previous review

Hello. Good so far

Date of experience: September 13, 2024
Michigan
2 reviews
0 helpful votes
Follow Jeffery L.
Unfollow Jeffery L.
Share Review
Report Review

Simple & Quick
October 2, 2024

The website easy to use, the Order went smooth and Delivery came fast

Date of experience: September 22, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
See all photos