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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Only used it once but it seemed to work well. And easy to setup.
The internet chat was very helpful with deciding what application to go with.
Good help making sure it would fit my truck
The internet chat was very helpful with deciding what application to go with.
Fast friendly and delivered as promised!
Would trust this site and customer service team
Easy to shop for and the videos made me feel confident in my purchase, I received the product fairly quickly. Much faster than anticipated.
Each time I make a purchase I have always been satisfied with the product.
Ordering was easy and efficient. The product was made of high quality materials and fit perfectly. The price was reasonable.
Installed Summo Spring on my 2022 triple axle Raptor 5th wheel. Install easy and impressed either ride and handling!
Received a hitch on time was a simple installation only took 45 minutes and the directions were super simple to follow
I knew what I wanted and went to the website and placed my order
Ordering easy, delivered in timely manner when promised, replacement part fit perfectly! Would order with etrailer again for sure!
Very thing was great. It was wonderful to get what I was looking for. It was a great price.
Received my order in a very timely manner and it was exactly what I needed. Thank you!
Good company happy with service, happy with parts, parts arrived on time and were correct fit for dodge charger,also installed t wire harness was good correct fit.
Easy peazy install! Great product too. The customer service was outstanding and communication about the order was just perfect. You also under promised and way over delivered!
I purchased an LED light kit. It is good quality and I got what I expected, but,y cost was about $15 higher than if I bought it locally ant an auto parts supply store. Next time I'll check locally first.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members