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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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My order was less than $10 and their follow-up was great! Great communication relative to order confirmation, status, shipping and receipt of it! Thank you!
Tailgate fits great. Easy install. It is made of plastic and I didn't see that in the description. Was hoping it was metal. Kinda wish etrailer had a metal variant that would fit my truck. Looks good though.
They fit like a glove on my 2023 GMC Denali 1500. Super easy to put on fit really nice fantastic add-on for pulling the trailer.
From purchase through delivery and communication was excellent
I have been buying stuff from E-Trailer forever. I am always happy with the products, but I am particularly happy with the support I receive. I didn't grow up around trailers but now I have three of them. All of them have required work and E-Trailer has made it easy.
I got a great recommendation from Jon G suggesting I get a more reliable part instead of replacing with the same thing. The new part looks like it is made better and it was slightly easier to install.
Quick shipping and easy to order on the website. Will definitely order from etrailer again in the future
The purchase was delivered on time, as promised. The trailer receiver went on very easily and is working perfectly for my needs. I would highly recommend trailer.
I love this site. They have just the parts I need to keep my bike rack and other gear in good working order. Nice to be able to buy a $10 part than have to spend a few hundred to replace a system.
I could not find a good bulldog style hitch lock anywhere. Of course, etrailer had what I needed. Shipping to AK was reasonable for this small part. I would love to see more shipping options for large items in the future, even if it means waiting a while.
Order trailer wiring hardware and it fit perfectly,everything I've ordered from E Trailer works perfectly
I ordered three trailer tires from your site because I tried 2 local vendors and they both did not have and were unable to get what I needed. I ordered them on a Wednesday and i Think the 2 boxes arrived on Saturday morning. Now I mounted them to my trailer and they seem to fit well! Very pleased. I will definitely buy from e-trailer again!
Tires were delivered incredibly quick. Well packaged. Will be getting all of my trailer tires here from now on. Thanks
Ordered air bags for my Ram 3500, and had them the next day! Pricing was great as well.
Ordering and parts availability was great. Shipping was slow, Joshua responded to my e-mail concern and took care of it. Customer service was great! USPS sucks.
Had the parts I needed at a good price
Easy shopping online and quick shipping. Item was also at a good price. Have been a customer for a few years and have never had any issues and always great service.
The wiring kit came quickly, and the video instructions were very clear. I was able to avoid pulling off the paneling by reaching up to grab the plug, which saved a lot of time and meant that I didn't have to worry about stripping the screw that holds the cargo tie down point in place.
Item came as advertised and worked well for what I was looking for.
I have been very satisfied with all of my purchases from Etrailer.
Item was shipped same day as order and arrived on time. Part was a direct replacement and I had it installed in less than an hour.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members