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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I had to return the 1st hitch I received, due to fitment issues. The replacement fit perfectly and the service was very good with the original hitch being returned without any issues.
Very fast Shipping from order to delivery! Accurate parts Delivered
I have not installed the product but it seems like its designed better.
Easy shopping. Good prices, fast free delivery. Hitch seems to be good quality
Please send this back in one month for my full review in detail
I ordered a couple of wheel covers for my RV. Ordering was easy and they fit perfectly. I have ordered form etrailer before and I have always been please with the ordering process.
It was a easy installation. The trailer brakes work perfectly.
From the time I placed my order, till it arrived was only a few days. Yes. I would order from etrailer again.
Recently retuned from a trip with my RV and notice issues with my suspension. A few clicks and my parts were delivered promptly. Great service.
Light arrived quickly, was easy to replace the old marker. Works like a champ.
Quick shipping. Install took about 30 mins. Fit was perfect and snug. Directions were so easy to follow.
The camera was shipped and arrived quickly, and was fairly easy to install, even with wiring it directly into the trailer's power. The phone app worked immediately with an iPhone, but so far not with an Android. The picture is clear and bright, even in infrared mode in the dark. Very nice!
Item easy to find with video support for details
Fast Shipping
Not eT fault but it's near impossible to match part numbers, ultimately it feels like a roll of the dice whether you're going to get the right parts. What's funny is the parts I recvd had a part number that didn't match what I had nor what I ordered but it was the right part.
The process was simple and straightforward. I received what I ordered quicker than I expected. The item arrived in shape and works as expected. In short, I got what I paid for in a very timely manner.
The product I needed was easy to find and the order easy to place.
I had a great experience with etrailer, easy to order, great quality and customer service was amazing.
We have ordered several times from them and the items are always as described.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members