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eTags

4.5

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From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
145
shipping
128
This company responds to reviews on average within 0 days

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213,408 reviews

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Ryan C.
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Easy on mobile
April 20, 2016

Easy on mobile

Date of experience: April 20, 2016
Eileen E.
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Seems great
April 20, 2016

Seems great

Date of experience: April 20, 2016
Richard B.
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If, before I hit the submit button, had seen that I was not only being charged a shipping fee but a process fee of $19.95, approx half the cost of the tags, I would have canceled the process and gone down the street to the tax office and paid in person. I was only advised there would be a handling fee and not the exact fee. We reviewed the bank notice stating the $65, give or take, total for $35 registration I was more than angered. Convenience is one thing but that was outrageous. Needless to say I will never use the service again. A user needs to see the WHOLE order laid out to make the best informed choice, not just the fact a fee will be added.

Date of experience: April 20, 2016
Donald L.
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Very Easy To Use
April 20, 2016

Very Easy To Use

Date of experience: April 20, 2016
chen l.
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It was very nice to have 7/24 service avaliable.

Date of experience: April 19, 2016
marcos p.
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Very simple
April 20, 2016

Very simple

Date of experience: April 19, 2016
Priscilla B.
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This service is quick and easy with no waiting in line. This service is not an official State of Florida site and charges excessive fees for their service. Be careful because I thought I was on the Florida site and I was not. This site does not let you know the total charges until they charges your credit card account. I think this is a bad practice. You should be informed the total of all charges at the time the order is placed. Be aware before you click the order to be placed.

Date of experience: April 19, 2016
Ashley H.
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Quick and super easy
April 20, 2016

Quick and super easy

Date of experience: April 19, 2016
Jason E.
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Good
April 20, 2016

Good

Date of experience: April 19, 2016
Christopher K.
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Great
April 20, 2016

Great

Date of experience: April 19, 2016
Treasures C.
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Very fast service!
April 19, 2016

Very fast service!

Date of experience: April 19, 2016
Michael N.
2 reviews
0 helpful votes
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Really good
April 19, 2016

Really good. Was surprised at how fast I received everything. Thx

Date of experience: April 19, 2016
Eugene N.
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Easy
April 19, 2016

Easy

Date of experience: April 19, 2016
Darcy C.
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I didn't realize I wasn't on the Florida tag renewal website till I confirmed payment. It caused me to spend an extra $30.00 I didn't have to spend.It was my fault I didn't pay enough attention to what the initial website I clicked on.But I will be more careful in the future.

Date of experience: April 19, 2016
ALAN I.
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DEFINITELY EASY TO FOLLOW AND QUICK
April 19, 2016

DEFINITELY EASY TO FOLLOW AND QUICK
I was notified every step and it arrived as stated
Thanks very much!

Date of experience: April 19, 2016
douglas f.
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Good
April 19, 2016

Good

Date of experience: April 19, 2016
Richard S.
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Well done and easy to use
April 19, 2016

Well done and easy to use.

Date of experience: April 19, 2016
Gauntlet C.
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It was easy to follow and very quick
April 19, 2016

It was easy to follow and very quick. Thank you.

Date of experience: April 19, 2016
Randall A.
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Though the DMV mistakenly found a THREE YEAR OLD TICKET (was paid) service was good. But, this "OLD" ticket caused my process to be delayed.
Randall A. Hall

Date of experience: April 19, 2016
Annise S.
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Easy to understand and not complicated
April 19, 2016

Easy to understand and not complicated. Cost should be reduced somewhat for senior citizens.

Date of experience: April 19, 2016