Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.
The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very good
Should we be getting a new plate as the one on the car the white paint is pealing? Received a phone call explaining as long as the numbers arent pealing the plate is ok. I questioned it because i renewed my plate for my pick up truck and was told i have to get a new plate every 5 years, i loved my old plate NCI2S and it was kept like new and didn't want a new one but wasn't given the option to be able to keep it, I think that it is a waste of money to keep replacing plates that are in new condition, and we have way to many different plates.
I didn't know there was going to be a $30.00 service charge, Very sneaky
This service is very good and I am very happy with it
Thanks
Manny
Great job! Simple!
Saves a lot of waiting time at DMV, thanks. There was your fee on top of the DMV late fees, but your service fee was totally fair. Thanks again for all you do, it was just great not having to deal with the waiting time at a DMV office. The validated registration card and stickers came in the time frame you had given me. Good job and you are now in my good list. I have always hated to go to DMV, but they had my home address in another city, so my renewal never got to me and I only caught the problem because I changed my auto insurance. Any way thanks again and keep up the good work. Wayne Heisinger retired US Army.
Fast process.
Very nice page and time saving Thank you
Fast and easy
Thank you for the easy, quick process. I will call if there are any problems with receipt.
Faster arrival was expected since the product was shipped the day after I ordered. I called to inquire after the package did not arrive on day six. An extra Rush delivery fee was paid and it still took a week. I must be fair and say it actually took four business days.
The Customer Service Representative I spoke to was courteous and patient with me. I'm certain he sensed the frustration in my voice. Yet, he remained calm and listened to me. Then, gently explained that the company refers to "Business Days," when referring to a delivery schedule. He asked that I call back if I didn't have the product within a couple of days.
It did arrive the same day of my call to etags. There was no way of tracking the package. That is a bit disappointing.
I would hire that Customer Service Rep. He does represent good customer service.
Easy
Could be easier. Lots of redundant information needed to be entered.
Also quite expensive. Would prefer FREE with bank transaction.
Not knowing exact amount credit card will be charged is not good.
So far everything has been very easy and the process has gone ver smoothly
It was great and very clear
Great help
Everything worked as it should.
Sweet
Like how easy this was
The program was simple and easy
Answer: Hi Karl, yes, you can. If you are already an owner of the vehicle, you can order a duplicate or replacement title if you lost your original copy. If you need to transfer ownership into your name, you can also request a transfer of the title only without applying for a registration. We provide both of these services in Florida, California, and Pennsylvania. New York services will be online soon. Visit eTags.com to choose the state and service. If your vehicle is not currently registered in any of those state or you are not transferring that title to that state, you can still do the same service directly with the DMV in the state you are in. Thanks for your question and best of luck.
Answer: Hello Patricia, thanks for your question and our apologies on the delay in reply as we do not check this third party, independent website regularly. You certainly can order a duplicate Florida title on our website by visiting https://www.etags.com/app/fl/print-title. If you have any questions or need any assistance, please do not hesitate to contact us directly by phone or email were we promise to get back to you in a prompt time frame. Take Care and Drive Safely.
Answer: Hi John, thanks for your question. We currently offer renewal service online in California, Maryland, and Florida. You will be able to still use our service if your vehicle is registered in California or Florida. Please keep in mind that the DMV will require we collect the past due amount along with the fee to bring your tag current through the next year. If your vehicle is registered in Maryland, the MVA requires you renew in person if you are more than 6 months late so you will not be able to complete the order online with eTags. Let us know if you have any other questions.
Answer: Hi John, thanks for your question. If you would like to no longer receive emails from eTags, you can click on the "Unsubscribe" link located at the bottom of any email you received from us. We can also unsubscribe you if you would like to send us your order ID or tag number and name on the order. To unsubscribe from emails from separate parties such as SiteJabber or ShopperApproved, please use the unsubscribe link in their emails or contact them as they are not affiliated with eTags. We hope this information helps. Take Care and Drive Safely.
Answer: Hi Wilma, thank you for your message. We apologize for the delayed reply as this site (sitejabber.com) is not owned or operate by eTags and we do not monitor communications via this independent reviews website regularly. Our support team can respond to inquires within 24 hours if we are contacted directly by phone or email. On our website, both before and after and order is submitted for Florida registered vehicle, we itemized our service fees and we disclose that your state registration fee is to be determined (TBD). The Florida registration fee is not listed on the website becuase, since we are not the DMV, we have to send your plate information to a state licensed agency to calculate that amount and that is done offline. We do provide a resource before the order is placed that allow you to estimate the amount of your state registration fee and we also disclose on our website that we are not owned or operated by any government agency. We apologize if you missed that information prior to completing your order. Your registration was already renewed on 3/24/17 and this cannot be reversed with the state DMV. Your tags were already shipped to the address you provided us at the time you placed your order. Please contact our customer support team directly by phone or email and they will be able to assist you with any additional questions or concerns you may have.
Answer: Hi Kim, Thank you for letting us know. I am sorry you have not received your shipment. Please forward either your Order # or plate number and I will investigate and get back to you quickly. Kind regards, Cole

