Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of eTags

eTags

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


+96
See all photos
How would you rate eTags?
grey stargrey stargrey stargrey stargrey star

eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
145
shipping
128
This company responds to reviews on average within 0 days

Instant Feedback

213,408 reviews

We monitor reviews for authenticity

paul r.
0 reviews
0 helpful votes
Follow paul r.
Unfollow paul r.
Share Review
Report Review

Very good
April 22, 2016

Very good

Date of experience: April 22, 2016
ELENA G.
0 reviews
0 helpful votes
Follow ELENA G.
Unfollow ELENA G.
Share Review
Report Review

Should we be getting a new plate as the one on the car the white paint is pealing? Received a phone call explaining as long as the numbers arent pealing the plate is ok. I questioned it because i renewed my plate for my pick up truck and was told i have to get a new plate every 5 years, i loved my old plate NCI2S and it was kept like new and didn't want a new one but wasn't given the option to be able to keep it, I think that it is a waste of money to keep replacing plates that are in new condition, and we have way to many different plates.

Date of experience: April 22, 2016
Michael B.
0 reviews
0 helpful votes
Follow Michael B.
Unfollow Michael B.
Share Review
Report Review

I didn't know there was going to be a $30.00 service charge, Very sneaky

Date of experience: April 22, 2016
manuel b.
0 reviews
0 helpful votes
Follow manuel b.
Unfollow manuel b.
Share Review
Report Review

This service is very good and I am very happy with it
Thanks
Manny

Date of experience: April 22, 2016
Pamela H.
1 review
0 helpful votes
Follow Pamela H.
Unfollow Pamela H.
Share Review
Report Review

Great job!
April 21, 2016

Great job! Simple!

Date of experience: April 21, 2016
Wayne H.
0 reviews
0 helpful votes
Follow Wayne H.
Unfollow Wayne H.
Share Review
Report Review

Saves a lot of waiting time at DMV, thanks
April 21, 2016

Saves a lot of waiting time at DMV, thanks. There was your fee on top of the DMV late fees, but your service fee was totally fair. Thanks again for all you do, it was just great not having to deal with the waiting time at a DMV office. The validated registration card and stickers came in the time frame you had given me. Good job and you are now in my good list. I have always hated to go to DMV, but they had my home address in another city, so my renewal never got to me and I only caught the problem because I changed my auto insurance. Any way thanks again and keep up the good work. Wayne Heisinger retired US Army.

Date of experience: April 21, 2016
Anya E.
0 reviews
0 helpful votes
Follow Anya E.
Unfollow Anya E.
Share Review
Report Review

Fast process
April 21, 2016

Fast process.

Date of experience: April 21, 2016
JANE M.
0 reviews
0 helpful votes
Follow JANE M.
Unfollow JANE M.
Share Review
Report Review

Very nice page and time saving Thank you
April 21, 2016

Very nice page and time saving Thank you

Date of experience: April 21, 2016
Solomon M.
0 reviews
0 helpful votes
Follow Solomon M.
Unfollow Solomon M.
Share Review
Report Review

Fast and easy
April 21, 2016

Fast and easy

Date of experience: April 21, 2016
Val D.
0 reviews
0 helpful votes
Follow Val D.
Unfollow Val D.
Share Review
Report Review

Thank you for the easy, quick process
April 21, 2016

Thank you for the easy, quick process. I will call if there are any problems with receipt.

Faster arrival was expected since the product was shipped the day after I ordered. I called to inquire after the package did not arrive on day six. An extra Rush delivery fee was paid and it still took a week. I must be fair and say it actually took four business days.

The Customer Service Representative I spoke to was courteous and patient with me. I'm certain he sensed the frustration in my voice. Yet, he remained calm and listened to me. Then, gently explained that the company refers to "Business Days," when referring to a delivery schedule. He asked that I call back if I didn't have the product within a couple of days.

It did arrive the same day of my call to etags. There was no way of tracking the package. That is a bit disappointing.

I would hire that Customer Service Rep. He does represent good customer service.

Date of experience: April 20, 2016
Vasilios K.
0 reviews
0 helpful votes
Follow Vasilios K.
Unfollow Vasilios K.
Share Review
Report Review

Easy
April 20, 2016

Easy

Date of experience: April 20, 2016
Derek K.
0 reviews
0 helpful votes
Follow Derek K.
Unfollow Derek K.
Share Review
Report Review

Could be easier
April 20, 2016

Could be easier. Lots of redundant information needed to be entered.
Also quite expensive. Would prefer FREE with bank transaction.

Date of experience: April 20, 2016
JOE R.
0 reviews
0 helpful votes
Follow JOE R.
Unfollow JOE R.
Share Review
Report Review

Not knowing exact amount credit card will be charged is not good.

Date of experience: April 20, 2016
Marco a.
0 reviews
0 helpful votes
Follow Marco a.
Unfollow Marco a.
Share Review
Report Review

So far everything has been very easy and the process has gone ver smoothly

Date of experience: April 20, 2016
maria m.
0 reviews
0 helpful votes
Follow maria m.
Unfollow maria m.
Share Review
Report Review

It was great and very clear
April 20, 2016

It was great and very clear

Date of experience: April 20, 2016
Ryan C.
0 reviews
0 helpful votes
Follow Ryan C.
Unfollow Ryan C.
Share Review
Report Review

Great help
April 20, 2016

Great help

Date of experience: April 20, 2016
Cathleen B.
0 reviews
0 helpful votes
Follow Cathleen B.
Unfollow Cathleen B.
Share Review
Report Review

Everything worked as it should
April 20, 2016

Everything worked as it should.

Date of experience: April 20, 2016
EDWARD M.
0 reviews
0 helpful votes
Follow EDWARD M.
Unfollow EDWARD M.
Share Review
Report Review

Sweet
April 20, 2016

Sweet

Date of experience: April 20, 2016
Michele W.
0 reviews
0 helpful votes
Follow Michele W.
Unfollow Michele W.
Share Review
Report Review

Like how easy this was
April 20, 2016

Like how easy this was

Date of experience: April 20, 2016
Phyllis C.
0 reviews
0 helpful votes
Follow Phyllis C.
Unfollow Phyllis C.
Share Review
Report Review

The program was simple and easy
April 20, 2016

The program was simple and easy

Date of experience: April 20, 2016