Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of eTags

eTags

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


+96
See all photos
How would you rate eTags?
grey stargrey stargrey stargrey stargrey star

eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
146
shipping
129
This company responds to reviews on average within 0 days

Instant Feedback

213,408 reviews

We monitor reviews for authenticity

Paulette G.
0 reviews
0 helpful votes
Follow Paulette G.
Unfollow Paulette G.
Share Review
Report Review

Very easy to renew
May 23, 2016

Very easy to renew

Date of experience: May 23, 2016
Robert P.
0 reviews
0 helpful votes
Follow Robert P.
Unfollow Robert P.
Share Review
Report Review

It was fine
May 23, 2016

It was fine

Date of experience: May 23, 2016
RYAN M.
0 reviews
0 helpful votes
Follow RYAN M.
Unfollow RYAN M.
Share Review
Report Review

ETags canceled my order and charged me for it

Date of experience: May 23, 2016
Tara M.
0 reviews
0 helpful votes
Follow Tara M.
Unfollow Tara M.
Share Review
Report Review

It was a very quick process but it cost almost as much to use the online service as much as the tag. If I would of notice that the fee was going to be almost as much as the tag I would of just made a appointment with the DMV and went in and got it that way.

Date of experience: May 22, 2016
Fernando B.
0 reviews
0 helpful votes
Follow Fernando B.
Unfollow Fernando B.
Share Review
Report Review

All the extra fees plus the cost of renewing are very expensive. There should not be an e-renewal fee since that's a convenience for your agency.

Date of experience: May 22, 2016
Laura L.
0 reviews
0 helpful votes
Follow Laura L.
Unfollow Laura L.
Share Review
Report Review

Website easy to navigate
May 22, 2016

Website easy to navigate.

Date of experience: May 22, 2016
Donald H.
0 reviews
0 helpful votes
Follow Donald H.
Unfollow Donald H.
Share Review
Report Review

Instructions on paper notice do not match insstruction on computer.

Date of experience: May 22, 2016
RAHEEM B.
0 reviews
0 helpful votes
Follow RAHEEM B.
Unfollow RAHEEM B.
Share Review
Report Review

N/a
May 22, 2016

N/a

Date of experience: May 22, 2016
Harold S.
0 reviews
0 helpful votes
Follow Harold S.
Unfollow Harold S.
Share Review
Report Review

The service was very good, however I regret using this service. I spent almost $80.00 unnecesarily for this service. I did not read the fact that this was not actually the tax collectors office. I could have written a check and used a stamp, mailed it to the Polk Co. Tax collector office and received my tags without paying so much. I will not do this again.

Date of experience: May 21, 2016
Alice G.
0 reviews
0 helpful votes
Follow Alice G.
Unfollow Alice G.
Share Review
Report Review

Was disappointed that I wasn't allowed to cancel...since I decided to sell the car. Now I have a 75 dollar sticker I won't be using.

Date of experience: May 21, 2016
Edward S.
0 reviews
0 helpful votes
Follow Edward S.
Unfollow Edward S.
Share Review
Report Review

First time user
May 21, 2016

First time user. Hope I am satisfied with service. Usually receive registration via USPS 30 days prior to expiration date (5/2016).
Received eTags 3 days via USPS after confirmation that order had been processed. The additional processing costs associated renewing registration maybe justified for not needing to visit DMV.

Date of experience: May 21, 2016
mbsaturn V.
0 reviews
0 helpful votes
Follow mbsaturn V.
Unfollow mbsaturn V.
Share Review
Report Review

I was very disappointed in the additional fees assessed for your service charges.

Date of experience: May 21, 2016
Angelica G.
0 reviews
0 helpful votes
Follow Angelica G.
Unfollow Angelica G.
Share Review
Report Review

I WILL NEVER EVER ORDER FROM YOU GUYS AGAIN
May 21, 2016

I WILL NEVER EVER ORDER FROM YOU GUYS AGAIN. IN MY OPINION IT WAS A RIP OFF I HAD TO PAY $71 AND ON LINE I GOT CHARGED $100. I WILL NEVER USE THESE METHOD AGAIN AND WILL NOT RECOMMEND TO ANYONE.

Date of experience: May 21, 2016
EVELYN T.
0 reviews
0 helpful votes
Follow EVELYN T.
Unfollow EVELYN T.
Share Review
Report Review

You have made renewing my registration so simple and easy! You even send me a reminder in plenty of time to have my registration completed by the due date. If you're like me, you receive your notice in the mail and promptly forget about it until the last minute. What a nice birthday present to take the hassle out of this yearly task! Thank you.

Date of experience: May 21, 2016
kerry y.
0 reviews
0 helpful votes
Follow kerry y.
Unfollow kerry y.
Share Review
Report Review

Very Fast, Easy to understand!
May 21, 2016

Very Fast, Easy to understand! Very fast shipping. I wish everything online was as fast as eTags! Thanks Kerry

Date of experience: May 21, 2016
EDUARDO D.
0 reviews
0 helpful votes
Follow EDUARDO D.
Unfollow EDUARDO D.
Share Review
Report Review

Quick and easy Fast and easy
May 21, 2016

Quick and easy Fast and easy. No long lines.

Date of experience: May 20, 2016
Caitlin H.
0 reviews
0 helpful votes
Follow Caitlin H.
Unfollow Caitlin H.
Share Review
Report Review

Quick, easy-to-follow process
May 20, 2016

Quick, easy-to-follow process.

Date of experience: May 20, 2016
Valentine K.
0 reviews
0 helpful votes
Follow Valentine K.
Unfollow Valentine K.
Share Review
Report Review

N/a
May 20, 2016

N/a

Date of experience: May 20, 2016
Louise P.
0 reviews
0 helpful votes
Follow Louise P.
Unfollow Louise P.
Share Review
Report Review

I was surprised at the cost
May 20, 2016

I was surprised at the cost. I would have been happier if the fees were displayed upfront. I really enjoyed being able to renew my tags this way and I'm usually very nervous about doing things online. This was easy.

Date of experience: May 20, 2016
ANTONIO P.
0 reviews
0 helpful votes
Follow ANTONIO P.
Unfollow ANTONIO P.
Share Review
Report Review

Un poquito complicado
May 20, 2016

Un poquito complicado

Date of experience: May 20, 2016