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eTags

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
146
shipping
129
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William L.
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It was easy
November 18, 2016

It was easy

Date of experience: November 18, 2016
Robert B.
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Great
November 18, 2016

Great

Date of experience: November 17, 2016
James D.
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Too much information needed to renew on line
November 18, 2016

Too much information needed to renew on line. Should be able to put in pin and have information pulled from the system for verification. Also expensive. 25% of the fees went to eTag.

Date of experience: November 17, 2016
John H.
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Fast, easy
November 18, 2016

Fast, easy

Date of experience: November 17, 2016
Darrell B.
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Everything was simple
November 18, 2016

Everything was simple

Date of experience: November 17, 2016
Mary P.
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Love it so much faster
November 17, 2016

Love it so much faster

Date of experience: November 17, 2016
JOHN B.
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Thanks
November 17, 2016

Thanks

Date of experience: November 17, 2016
Darren V.
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Very quick and easy with many shipping options
November 17, 2016

Very quick and easy with many shipping options.

Date of experience: November 17, 2016
Colette R.
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Good job
November 17, 2016

Good job

Date of experience: November 17, 2016
Aaron H.
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Very fast and user friendly
November 17, 2016

Very fast and user friendly.

Date of experience: November 17, 2016
Kenneth C.
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The boat tags and my husband's tags did arrive approximately the 10th of November. The envelope was addressed correctly, however, both registrations had our old address on it. When I tried to correct them, a note flashed on the screen stating that they had been renewed and the next renewal was November 2017.

How do I get the address changed for both registrations for Tag 04W544, Sticker ******* and Tag 04W544, Sticker *******?

The address on the envelope is correct: Kenneth C. Clevenger, ******* Mohr Road, Kingsville, MD *******

Date of experience: November 17, 2016
Kristi P.
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Why does it show only 33.85 to renew
November 17, 2016

Why does it show only 33.85 to renew

Date of experience: November 17, 2016
Govindaraju E.
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Quick, Easy, Reliable
November 17, 2016

Quick, Easy, Reliable.

Date of experience: November 17, 2016
melissa s.
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Thank u
November 17, 2016

Thank u

Date of experience: November 17, 2016
Dennie F.
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Not very good at this on-line stuff, but once I got started it was very simple.

Date of experience: November 17, 2016
Diana L.
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Cannot see the need for other offers when renewing tags

Date of experience: November 17, 2016
chen L.
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Very good
November 17, 2016

Very good

Date of experience: November 17, 2016
James C.
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Easy and convenient, registrations received very quickly and also received via email. A very pleasant experience, will definitely use again.

Date of experience: November 17, 2016
Florence D.
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Quick and effective
November 17, 2016

Quick and effective

Date of experience: November 17, 2016
ROBERT Z.
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Previous state of residence allowed electronic renewal and use of an E-Check without any additional fees or handling. Consider the entire process a rip off. DMV would save money, effort and hassle by automating process for direct mail of renewals executed online, directly with the public. Will renew in person in the future and will encourage everyone I know to do the same.

Date of experience: November 16, 2016