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eTags

4.5

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eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
146
shipping
129
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Adrian G.
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I tried this service this year
December 6, 2016

I tried this service this year. I paid for "rush delivery" and its now been 3 weeks and I dont have my decals. I called them up and no one knew where they were when they were arriving or had a tracking number for me. Next year ill wait at the dmv this was supposed to be convenient but in fact its turned into an expensive overdue registration. I want my money back. There was nothing rushed or fast about snynof this. The girl on the phone was nice but i could tell her " wait 3 more days then call us back" was really saying we have no idea where it is. I used to work call centers so i know a brush off when I hear it. Seriously no tracking numbers? Your sending peoples registrations and you dont even know where they are or how to find them. No never again. I paid twice the normal registration fee of my state and paid for rush delivery and i cant drive now because 3 WEEKS after RUSH delivery i still dont have my 2017 decals.

Date of experience: December 5, 2016
Moses O.
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Excellent easy
December 6, 2016

Excellent easy

Date of experience: December 5, 2016
Nichole A.
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Convient
December 6, 2016

Convient

Date of experience: December 5, 2016
DAVID S.
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SIMPLY PUT IT COULDNT BE EASIER!
December 6, 2016

SIMPLY PUT IT COULDNT BE EASIER! As easy as it is, it is way too expensive. There's a service charge of $20, then an agency fee of $6, then a credit card fee of $4 and then a $4 shipping and handling fee. $34 in additional fees that seem over the top. Maybe $20 to cover the use of a credit card, shipping and handling and agency fee. I'm sure this company receives a discount to offer the credit card service to its customers, which I am sure the majority of customers do. Having said this, I will no longer use Etag again.

Date of experience: December 5, 2016
JOSE C.
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Quick and easy
December 6, 2016

Quick and easy

Date of experience: December 5, 2016
Melodie F.
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Very simple process
December 5, 2016

Very simple process. It's great. I loved it. And it was very fast.

Date of experience: December 5, 2016
JILL C.
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Easy to follow directions
December 5, 2016

Easy to follow directions - would have preferred to know what the extra cost that isn't shown would be.

Date of experience: December 5, 2016
Patrick D.
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It was great
December 5, 2016

It was great

Date of experience: December 5, 2016
Bertha M.
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Great
December 5, 2016

Great

Date of experience: December 5, 2016
SIGALIT D.
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WAS EASY
December 5, 2016

WAS EASY

Date of experience: December 5, 2016
Darlene A.
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Probably one of the easiest websites I have ever ever worked on particularly since it was a government site

Date of experience: December 5, 2016
Charles M.
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Seamless process
December 5, 2016

Seamless process

Date of experience: December 5, 2016
mohammed m.
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Simple and easy renewal process
December 5, 2016

Simple and easy renewal process

Date of experience: December 5, 2016
Carleen P.
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Easier than standing in line at MVA
December 5, 2016

Easier than standing in line at MVA

Date of experience: December 5, 2016
niubis r.
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Easy
December 5, 2016

Easy

Date of experience: December 5, 2016
Diane L.
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I AM NOT HAPPY WITH THE HIGH SERVICE FEES.oTHER THEN THAT IT WAS QUICK AND EASY.

Date of experience: December 4, 2016
TING C.
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IT'S EASY AND CLEAR INSTRUCTION TO FOLLOW
December 5, 2016

IT'S EASY AND CLEAR INSTRUCTION TO FOLLOW.

Date of experience: December 4, 2016
heather b.
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So simple :)
December 5, 2016

So simple :)

Date of experience: December 4, 2016
batista M.
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Easy
December 5, 2016

Easy

Date of experience: December 4, 2016
Sharior R.
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Would have loved to know how much the state fee is before inputting payment information

Date of experience: December 4, 2016