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eTags

4.5

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From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
146
shipping
129
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CHRISTIAN L.
0 reviews
0 helpful votes
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Thanks
December 16, 2016

Thanks

Date of experience: December 16, 2016
Kendra K.
0 reviews
0 helpful votes
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Good
December 16, 2016

Good

Date of experience: December 16, 2016
DUKE P.
0 reviews
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I'M (EXTREMELY) UPSET!
December 16, 2016

I'M (EXTREMELY) UPSET!
I WAS TOLD AN AMOUNT OF $29.40 AS THE TOTAL (plus state fees).
[ I have a picture of my computer screen, as a receipt] But, that seems a bit of a joke!
*** I was NOT expecting to pay more than an "average amount" such as an added state sales tax;
as I've previously received my tags via the internet. (But, never with this type of "overage fee charged).
Greater thangreater thangreater thangreater than BUT... It WAS shocking TO SEE,
$$ greater than greater than greater than Sixty-five dollars and.50/100 ($65.50) charged on MY DEBIT CARD!
** IT appears I WAS CHARGED (2) TWO TIMES FOR THE "etag" Service; as I best understand of $19.95.
My bank paid the amount of $65.50 ~ which was submitted to them for payment.
I STRONGLY DISAGREE CHARGING TWO (2) TIMES FOR THIS SERVICE. *** As I've previously stated, I have paid for my renewal ONLINE for many years! I'VE ***NEVER*** BEEN SO WRONGLY CHARGED.? WHAT DOES THE ($) EXTRA $16.15 I PAID GO FOR?

IF THIS IS HOW (?)... YOU ARE DOING BUSINESS; I WILL SIMPLY Come into YOUR office; so at least I can see my tax dollars at work; all while paying ALOT LESS for my 1 year tag renewal.

I enjoy the ability to complete this online!
BUT, NOT FOR DOUBLE THE EXPENSE! (Heck, I thought for that darn amount; I was at least getting a NEW SHINY TAG & that WAS another EXTRA FEE; I was NOT told about?
***greater thangreater than NO! I'M NOT HAPPY WITH YOUR SYSTEM, SERVICE and "IT'S MISTAKES"! *** I pay ALL my taxes! But, I expect to be treated fairly. I was not; in this instance, for sure!.
A REFUND OF THE AMOUNT I WAS OVERCHARGED - WOULD BE WHAT COULD CHANGE MY ATTITUDE TOWARDS "your online service".
REGARDS,
D. PEARSON, (A MOST Unhappy, Overcharged Taxpayer!)
(YOU CAN, RETURN MY REFUND TO THE CARD IT WAS CHARGED, Thank you)

Date of experience: December 15, 2016
abel c.
0 reviews
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Than you
December 16, 2016

Than you

Date of experience: December 15, 2016
JASON D.
0 reviews
0 helpful votes
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Quick, Fast, Easy...
December 16, 2016

Quick, Fast, Easy...Thank you.

Date of experience: December 15, 2016
Barbara W.
0 reviews
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I'm not happy about the service fee but it is convenient.

Date of experience: December 15, 2016
John E.
3 reviews
0 helpful votes
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Very Simple way to renewal thanks for providing this service $30. Processing fee steems a. BIt steep. Otherwise was easy to do. Best part you get a duplicate registration you can use if you lose original

Date of experience: December 15, 2016
Theodore V.
0 reviews
0 helpful votes
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Very easy to work on website
December 16, 2016

Very easy to work on website.

Date of experience: December 15, 2016
GERALD S.
0 reviews
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WHY ALL THE ADD ON MONIES...
December 16, 2016

WHY ALL THE ADD ON MONIES...DONT'T WE PAY ENOUGH!

Date of experience: December 15, 2016
Inman J.
0 reviews
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A costumer should not have to submit there payment information to a state agency or any other government agency for a product without knowing the actual cost.

Date of experience: December 15, 2016
Dimas C.
0 reviews
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VERY DETAILED AND EASY TO FOLLOW
December 16, 2016

VERY DETAILED AND EASY TO FOLLOW

Date of experience: December 15, 2016
Robert K.
2 reviews
0 helpful votes
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Easy & convenient
December 15, 2016

Easy & convenient.

Date of experience: December 15, 2016
Ella C.
0 reviews
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Ok
December 15, 2016

Ok

Date of experience: December 15, 2016
Jeannie W.
0 reviews
0 helpful votes
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Thank you
December 15, 2016

Thank you

Date of experience: December 15, 2016
Edith T.
0 reviews
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I did not remember all those extra fees
December 15, 2016

I did not remember all those extra fees. The registration ended costing alot more than I was counting on.

Date of experience: December 15, 2016
megan D.
0 reviews
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Great website!
December 15, 2016

Great website!

Date of experience: December 15, 2016
cynthia h.
0 reviews
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A hassle made real easy!
December 15, 2016

A hassle made real easy!

Date of experience: December 15, 2016
TIMOTHY C.
0 reviews
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Fast, easy, and convenient all at the same time
December 15, 2016

Fast, easy, and convenient all at the same time. Great experience for first time!

Date of experience: December 15, 2016
Sandra M.
0 reviews
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You should really have a correct total at the end
December 15, 2016

You should really have a correct total at the end. Not just your fees. It's seems inaccurate to do that.

Date of experience: December 15, 2016
diana p.
0 reviews
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Easy website nice a little too expensive
December 15, 2016

Easy website nice a little too expensive

Date of experience: December 15, 2016