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eTags

4.5

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From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
146
shipping
129
This company responds to reviews on average within 0 days

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213,408 reviews

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Florida
1 review
0 helpful votes
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Love Etags!
January 5, 2017

The Etags site is easy to navigate and so convenient for renewing your vehicle registration right from the comfortable of your home. I love it!

Date of experience: January 4, 2017
Ronald N.
0 reviews
0 helpful votes
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I think the convenience fee is unwarranted and over the top. Is Grey Davis the governor once again? Otherwise very quick and efficient.

Date of experience: January 4, 2017
jacqueline c.
0 reviews
0 helpful votes
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Easy and fast, great service
January 4, 2017

Easy and fast, great service

Date of experience: January 4, 2017
Georgia
1 review
0 helpful votes
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I believe you should highlight the importance of renewal agency cost or provide some kind of state example of approximate cost. That's the only reason I didn't rate you 5 stars. I was mad when I saw my bank had been charged over $100 when I thought it was $29 for the etag. Then I received the registration in the mail with the breakdown and it made sense. However, I might have chosen to go in person to a local agency office to save some money.

Date of experience: January 4, 2017
ETAGS I. — eTags Rep
over a year old

Hi Josh, thank you for your feedback. We are glad to hear that you found the speed of service agreeable but we apologize for any confusion with the total charge. Our order process currently includes the option to view registration fee examples if you click on the information icon but we will make sure to share your feedback with our website developers and designers. Thanks again!

Don G.
0 reviews
0 helpful votes
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Expensive...
January 4, 2017

Expensive...never received renewal from Fl, so I had no option. And

Date of experience: January 4, 2017
California
1 review
0 helpful votes
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EXPENSIVE
January 4, 2017

EXPENSIVE
EXPENSIVE
EXPENSIVE
EXPENSIVE
EXPENSIVE
EXPENSIVE
EXPENSIVE
EXPENSIVE
EXPENSIVE
EXPENSIVE
EXPENSIVE
EXPENSIVE

Date of experience: January 4, 2017
ETAGS I. — eTags Rep
over a year old

Hi Bruce, thank you for your feedback. The services fees help us provide the additional benefits not currently available directly with the state DMV although we understand if you feel the price was high. We are committed to assuring your satisfaction and we invite you to contact our support team by phone or email for additional assistance.

Virginia
1 review
0 helpful votes
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Timely and efficient.
January 5, 2017

The process to renew my tags online is very efficient and simple. My new registration showed up in a timely manner.

Date of experience: January 4, 2017
New York
1 review
0 helpful votes
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Scam-money for nothing
January 4, 2017

A $30+ fee for what you can do direct w your local gov website.

Date of experience: January 4, 2017
ETAGS I. — eTags Rep
over a year old

Hi G. G., we are sorry to hear that you did not have a satisfactory experience. We provide additional services that the state DMV website does not like faster processing, a digital copy of your registration card, shipping to any US address, and more. We understand though that you may not have been in need of these types of services and we would appreciate the opportunity to resolve any pending questions or concerns you may have. Please contact our support team by phone or email at your earliest convenience.

LaTroya B.
0 reviews
0 helpful votes
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Process went through smoothly and i received my purchase fast.

Date of experience: January 4, 2017
Shirley C.
0 reviews
0 helpful votes
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Good
January 4, 2017

Good

Date of experience: January 3, 2017
Ronald V.
0 reviews
0 helpful votes
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Straight forward
January 4, 2017

Straight forward

Date of experience: January 3, 2017
Fruma K.
0 reviews
0 helpful votes
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Space for creditcard number is confusing
January 4, 2017

Space for creditcard number is confusing. No dashes permitted.

Date of experience: January 3, 2017
Georgia
1 review
0 helpful votes
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Fast and easy.
January 4, 2017

Very fast simple and easy. Love that I didn't have to wait very long at all and was mailed right to me.

Date of experience: January 3, 2017
Florida
1 review
0 helpful votes
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Better late than never
January 4, 2017

Got on e set of tags on 12/28/2016; Got the other on 1/03/2017. May need to order earlier next time! Didn't know it was that much more to order online!

Date of experience: January 3, 2017
Edwin P.
0 reviews
0 helpful votes
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Easy and fast
January 3, 2017

Easy and fast

Date of experience: January 3, 2017
Arkansas
1 review
0 helpful votes
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I paid for rush on 12/22 and the order got processed on 12/22 but the tag did not ship out until 12/28. The tag just arrived on 1/3. I am thinking the holidays had something to do t=with this but then I should not have had to pay the rush charge. Other than the holiday glitch slowing things up the tag service was fantastic.

Date of experience: January 3, 2017
ETAGS I. — eTags Rep
over a year old

Hi Leigh, thank you for your feedback and we apologize that you received your tags much later than you expected. Outside of the Holiday season, completion and delivery of your order is usually much faster. We will continue to work on improving our services to see how we can best meet the needs of vehicle owners even during federal holidays. Thanks again and have a great 2017.

Cass G.
0 reviews
0 helpful votes
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Very simple, came the next day, will use again next year.:)

Date of experience: January 2, 2017
Joanne T.
0 reviews
0 helpful votes
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I received my product in a quick manner, however. When I saw all the other charges, like $19 for processing, I was shocked. Then I got my tag renewal from my REAL tag office here in Florida, my total fee was only $36. You actually robbed me of monies that I desperately needed for food as I am on a fixed income. I will NOT recommend eTags to ANYONE. I will not be using this service again! Please delete my name and information from your files. Thank you, Sincerely, Ms. Joanne Torchia

Date of experience: January 2, 2017
Florida
1 review
0 helpful votes
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More costly.
January 2, 2017

Would have saved money by sending renewal through regular mail.

Date of experience: January 2, 2017
ETAGS I. — eTags Rep
over a year old

Hi James, thank you for your feedback and we are sorry to hear that you did not find the service of value to you. If you would like to contact our customer support team by phone or email, we would be happy to discuss this further and see how we can best assure your satisfaction.

Peter K.
0 reviews
0 helpful votes
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Easily done!
January 2, 2017

Easily done!

Date of experience: January 1, 2017