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From the business
eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.
eTags Reviews Summary
The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.
This summary is generated by AI, based on text from customer reviews
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My order was canceled.
The sticker to put on the license plate is entirely useless. It does not peel off the paper, just tears it. I have never had a problem with other state registrations. I would never do this again if I had a choice.
CONVENIENCE FEES TOO, TOO HIGH!
It was very convenient for busy people like me. I notice extra fees this time I used your service. Maybe for next year I can find another option. Thank you again!
Hi Juan, thank you for your feedback and we are glad that you found our services convenient. You can find an alternate online renewal option for next year by using the state or county website. We would be honored to serve you again for future registration renewals but understand you will not always be in need of the additional services we provide. Thanks again for your feedback and have a great 2017.
Order from this site if you like paying double the amount. Order directly from dmv or just go in. RIP OFF.
Hi Bigbluenation, we apologize you have had an unsatisfactory experience. No one wants to pay "double" and, while we disclose our fees both before and after an order is placed, we can certainly understand that you may have experienced confusion with the online order process. We provide additional services that the DMV does not and we would appreciate the opportunity to review those with you as well as see how we can best assure your satisfaction. Please call or email our support team at your earliest convenience.
Process was easy to follow, but a little mis-leading on price $19.95 turned to over $29.00 fast, but it beats waiting in line at DMV
I dont know why things were changed on how to renew your tags. It was very easy. I just hope this works
Great set up
I would give it five stars if it would tell me when my registration will arrive in the mail.
Quick and easy
The only problem is that online is more expensive.the letter you send me the price was $79.29 and online the price change $108.39.ty for you pacient.
It's fast, convenient, and easy to use. The price is reasonable and the support replies are quick in their response AND helpful.
Very easy to use the online renewal service.
So simple and easy. Quick. Best ever.
Great
I thought I was on the official website and I ended up paying double. They told me it would have additional fees, but didn't say how much. I ended up paying $73 for something that should have been $37.
Hi Rafe, thank you for your feedback. We certainly do not want you to feel duped. We can't comment on how you arrived on our site but we do disclose that we are not he government and we itemize our service fees. We apologize if any of that information was unclear. We invite you to contact our support by phone or email at your earliest convenience. We would appreciate the opportunity to assure your satisfaction to the best of our abilities.
I have used this service for years. Always fast but this year was the speediest yet! No glitches. It's real and it's efficient.
Great job, especially when you get the information on line. I never used the computer to get the registration.
Hi Norma, thank you for taking the time to leave this feedback. We are very happy to hear that you found the eTags website and service convenient especially since this is your first online renewal experience. We look forward to serving you in the future should you continue to need an alternate online option for your registration renewal.
Great!
Super Convenient
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mathew, we are sorry to hear that you had trouble peeling off the sticker. We often hear that vehicle owners try to peel off the sticker with the clear part, however, the clear, plastic-like part is not meant to be peeled off. You need to peel off only the yellow sticker from the clear part. If you are in fact having issues peeling the yellow sticker only, please call or email our support team for assistance with this at your earliest convenience.