Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of eTags

eTags

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


+96
See all photos
How would you rate eTags?
grey stargrey stargrey stargrey stargrey star

eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
146
shipping
129
This company responds to reviews on average within 0 days

Instant Feedback

213,408 reviews

We monitor reviews for authenticity

Eric B.
0 reviews
0 helpful votes
Follow Eric B.
Unfollow Eric B.
Share Review
Report Review

Fees are a bit high and the fee to use our credit cards are reason enough not to use system. Convenience fee, Its more of a service fee because it's not convenient if your paying for it

Date of experience: June 8, 2017
California
1 review
0 helpful votes
Follow we d.
Unfollow we d.
Share Review
Report Review

New tags
June 9, 2017

I received my tags, but I would have liked to see that I entered my information correctly before I made my payment. It would have been nice to see that I need to get a smog check before I made my payment too. Anyways, I am happy that I received my tags after I has my card smogged.

Date of experience: June 8, 2017
Louisiana
1 review
0 helpful votes
Follow Gina G.
Unfollow Gina G.
Share Review
Report Review

I am totally not happy with your service. When going on line you do not state how much the total will be and it was over $30 more than I was willing to spend. As a result my account was overdrawn since you took $90 out of my account to renew tags on my car. By my account being overdrawn I was charged $35. So now I am in the whole $65. I would like to be reimbursed for this inconvienience

Date of experience: June 8, 2017
ETAGS I. — eTags Rep
over a year old

Hi Gina, we are very sorry to hear that you are experiencing this inconvenience. While we do disclose our fees and provide a tool that allows you to estimate your total before an order is placed, we certainly want to make sure we can help with this situation. As you are leaving commentary on a separate site that we do not control, we do not have access to any information that will allow us to find your order. Please email or call us directly at your earliest convenience.

California
1 review
0 helpful votes
Follow martha s.
Unfollow martha s.
Share Review
Report Review

I would recommend this site to everyone. Its convienent and easy. Great and reliable service. This is better than waiting in dmv line. Thank you for making life a little easier. Continue the good and efficient service. Will continue to use your
Service. Thanks again.

Date of experience: June 7, 2017
ETAGS I. — eTags Rep
over a year old

Hi Martha, thank you for your feedback. We must agree that there are many, many things that are better than waiting at the DMV. We are very happy to know that we provided a service of value to you and we hope to be able to serve you in the future should you be in need of an alternate form of online renewal. Take Care and Drive Safely.

VANESSA P.
0 reviews
0 helpful votes
Follow VANESSA P.
Unfollow VANESSA P.
Share Review
Report Review

USER FRIENDLY AND VERY EFFICIENT
June 7, 2017

USER FRIENDLY AND VERY EFFICIENT.

Date of experience: June 7, 2017
SANDO J.
0 reviews
0 helpful votes
Follow SANDO J.
Unfollow SANDO J.
Share Review
Report Review

EASY AS 123
June 7, 2017

EASY AS 123. THANK YOU

Date of experience: June 7, 2017
New Jersey
2 reviews
0 helpful votes
Follow Paige D.
Unfollow Paige D.
Share Review
Report Review

I had to pay more and that will probably limit my decision to purchase Etags in the future.
Paige Dew Ewing

Date of experience: June 6, 2017
Alexander C.
0 reviews
0 helpful votes
Follow Alexander C.
Unfollow Alexander C.
Share Review
Report Review

This is not first time I use this service and I'm always extremely satisfy.

Date of experience: June 5, 2017
Michael G.
0 reviews
0 helpful votes
Follow Michael G.
Unfollow Michael G.
Share Review
Report Review

$19.95 for e-service is ridiculous!
June 3, 2017

$19.95 for e-service is ridiculous!

Date of experience: June 3, 2017
Mhairi P.
0 reviews
0 helpful votes
Follow Mhairi P.
Unfollow Mhairi P.
Share Review
Report Review

Easy and efficient
June 2, 2017

Easy and efficient. So much better than going to the DMV.

Date of experience: June 2, 2017
Florida
1 review
2 helpful votes
Follow Christopher M.
Unfollow Christopher M.
Share Review
Report Review

DMV site referred me to here and was simple to fill out. The final total was around $29, but it wasn't final because it tells you that there will be some added tax. I thought it would $10 extra at most, but when I looked at my account, $70.50 was taken out. And then I received another deduction of $19.99 for some reason. They are a privately owned company and are not affiliated by the DMV or anything. But I don't care what they say, this is not worth $90!

Date of experience: June 1, 2017
ETAGS I. — eTags Rep
over a year old

Hi Christopher, we are sorry to hear that you have had an unsatisfactory experience. While you cannot be referred to our site by an official DMV site, you may accidentally landed on our website from a search engine or other private partner. We list our $19.95 service fee before an order is completed but we apologize if those disclosures were unclear to you. Please contact our support directly and they will be able to assist you with your concerns and assure your satisfaction.

Leah F.
0 reviews
0 helpful votes
Follow Leah F.
Unfollow Leah F.
Share Review
Report Review

Makes me sure to pay my car registration on time and avoid paying an extra $35 to renew.

Date of experience: June 1, 2017
Terry O.
2 reviews
0 helpful votes
Follow Terry O.
Unfollow Terry O.
Share Review
Report Review

I like this service
June 1, 2017

I like this service

Date of experience: June 1, 2017
Damian G.
0 reviews
0 helpful votes
Follow Damian G.
Unfollow Damian G.
Share Review
Report Review

I like this page...
June 1, 2017

I like this page...

Date of experience: June 1, 2017
Roswitha K.
0 reviews
0 helpful votes
Follow Roswitha K.
Unfollow Roswitha K.
Share Review
Report Review

It took me 3 tries to get it done
May 31, 2017

It took me 3 tries to get it done. First one I misspelled my address and after I corrected it, it kicked me out; when I tried again it brought up a type of car which I never had. Then I got through without a hitch. However I think it's insane to charge over $ 30.00 to pay electronically!

The above still holds, but I got the registrations and tag sticker in two days, and was very happy that I could 'check off' that from my to-do list.

Thank you!

Date of experience: May 30, 2017
santi m.
0 reviews
0 helpful votes
Follow santi m.
Unfollow santi m.
Share Review
Report Review

Good service
May 29, 2017

Good service

Date of experience: May 29, 2017
Hector P.
0 reviews
0 helpful votes
Follow Hector P.
Unfollow Hector P.
Share Review
Report Review

Fast and easy..
May 28, 2017

Fast and easy. Worth the service fee

Date of experience: May 28, 2017
California
1 review
0 helpful votes
Follow Charlie O.
Unfollow Charlie O.
Share Review
Report Review

Excellent service
May 28, 2017

Fast and easy. Great and reliable service.
No need to be in line waiting for your tagss. This is a good way to have your car registered without missing your your work hours. I am impressed.

Date of experience: May 28, 2017
Robin R.
0 reviews
0 helpful votes
Follow Robin R.
Unfollow Robin R.
Share Review
Report Review

Unsatisfied w/the additional fees for paying online.
Shipping fee
Online payment fee

Date of experience: May 27, 2017
California
1 review
0 helpful votes
Follow Johanna R.
Unfollow Johanna R.
Share Review
Report Review

Satisfied
May 28, 2017

I got my tags pretty fast and I will be using this site again. No more going to the DMV. I will recommend this site to my friends and family.

Date of experience: May 27, 2017
ETAGS I. — eTags Rep
over a year old

Hi Johanna, thank you for your feedback. We will definitely take great care of your family and friends should they be in need of eTags registration renewal services in the future. Thanks again.