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eTags

4.5

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From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
146
shipping
129
This company responds to reviews on average within 0 days

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213,408 reviews

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California
1 review
0 helpful votes
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Although the service was quick and easy I agree with all the other reviews regarding the "MYSTERY" of what the total cost was! I do not mind paying a little extra for fast easy service but the $30 charge is too steep and the wording was very deceiving. I did not have the time or the energy to cancel and that's what they are counting on.

Date of experience: July 10, 2017
ETAGS I. — eTags Rep
over a year old

Hi Wendy, sorry to hear that you have not had a satisfactory experience. We certainly do not "count on" customers being unable to cancel as we try to provide accessible resources for canceling an order when needed such as contacting our support team by phone or email or completing a self cancel via our status page which is linked to in every status update email we send. If you have any other questions or concerns, please do not hesitate to contact our support team directly.

New York
1 review
0 helpful votes
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New tag was mailed fast. Use them to renew my registration every year. Everyone else that says they were "surprised" by the actual amount that they paid should read what they are buying. It clearly states the price plus state taxes which you can click on and get the estimated state taxes to get a total.

They offer free replacement stickers once a year for lost/stolen registrations. Great service!

Date of experience: July 10, 2017
ETAGS I. — eTags Rep
over a year old

Hi Brieana, thanks for your feedback. We are very happy to hear that you find the order process and eTags service great. While others may not feel the same, we still value their feedback as we do yours. We are very honored to be able to serve you and look forward to do so in the future. Take Care and Drive Safely.

Ohio
1 review
0 helpful votes
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Fast and easy it's a Great and better way to get your tags. I received my order...

Date of experience: July 10, 2017
Diane G.
0 reviews
0 helpful votes
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User friendly
July 10, 2017

User friendly

Date of experience: July 10, 2017
Cherie w.
0 reviews
0 helpful votes
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Easy helpful
July 10, 2017

Easy helpful,
Thank you

Date of experience: July 9, 2017
MICHAEL I.
0 reviews
0 helpful votes
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Pleasant
July 9, 2017

Pleasant

Date of experience: July 9, 2017
Bonnie K.
0 reviews
0 helpful votes
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Much Too expensive I will not use the service again. I never knew the fee into too late.

Date of experience: July 9, 2017
Rachel C.
0 reviews
0 helpful votes
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Great job
July 9, 2017

Great job

Date of experience: July 9, 2017
Elizabeth G.
5 reviews
0 helpful votes
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Website was very easy to use
July 9, 2017

Website was very easy to use.

Date of experience: July 9, 2017
Heather T.
0 reviews
0 helpful votes
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N/a
July 9, 2017

N/a

Date of experience: July 9, 2017
Florida
1 review
0 helpful votes
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I am not happy
July 9, 2017

This company would not tell you how much exactly they are gonna charge you... they will surprise you after a week.

Date of experience: July 9, 2017
ETAGS I. — eTags Rep
over a year old

Hi Sakhi, we apologize that you have had an unsatisfactory experience. We do disclose our fees and, in Florida, provide a resource that allows you to estimate your registration fee prior to submitting an order. We send email and text notifications of the status and charge the moment the renewal is processed. We do also include a receipt of your total with your shipment which is reviewed with the tags 2 to 7 days later. If you have any other questions or concerns, please do not hesitate to contact our support team directly.

Janet H.
0 reviews
0 helpful votes
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Very helpful to renew tags online
July 9, 2017

Very helpful to renew tags online

Date of experience: July 9, 2017
MAXWELL K.
0 reviews
0 helpful votes
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Quick and transparent
July 9, 2017

Quick and transparent

Date of experience: July 8, 2017
gregory c.
0 reviews
0 helpful votes
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It was nice and pleasant so far
July 9, 2017

It was nice and pleasant so far

Date of experience: July 8, 2017
Jessenia A.
0 reviews
0 helpful votes
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I Just got it
July 8, 2017

I Just got it

Date of experience: July 8, 2017
Jennifer R.
0 reviews
0 helpful votes
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I love how accurate the information is
July 8, 2017

I love how accurate the information is. I will continue to use this service as needed.

Date of experience: July 8, 2017
California
1 review
0 helpful votes
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Excellent and fast
July 9, 2017

I highly recommend to used this services is great. Be aware that put all your information correctly, the system will promptly provide you with information about your business

Date of experience: July 8, 2017
ETAGS I. — eTags Rep
over a year old

Hi Dael, thanks so much for your feedback. We are very glad to heat that you found the service Great. We think you are Great too! And to your point regarding information being entered, we can't stress enough how important it is that everything is correct so that you don't end up renewing some else's registration by accident. While we have checks in place to avoid that, it's always better to be accurate. Thanks and Take Care.

MARK H.
0 reviews
0 helpful votes
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Incredibly fast
July 8, 2017

Incredibly fast. Cheap. Convenient. Love the text reminders.

Date of experience: July 8, 2017
Kendra W.
0 reviews
0 helpful votes
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Will see once I receive the tags
July 8, 2017

Will see once I receive the tags

Date of experience: July 8, 2017
shermichael a.
0 reviews
0 helpful votes
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Didn't receive the item
July 8, 2017

Didn't receive the item

Date of experience: July 8, 2017