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eTags

4.5

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eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

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213,408 reviews

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Jeffrey L.
2 reviews
0 helpful votes
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Very good
October 8, 2017

Very good

Excellent

Date of experience: October 8, 2017
New York
1 review
2 helpful votes
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Safe and secure to use, also very easy to work. Only downside is the added fee for using this method. Something thats made to be easier and more efficient shouldnt come with a fee!

Date of experience: October 8, 2017
ETAGS I. — eTags Rep
over a year old

Hi Lauren, thanks for your feedback. We understanding paying an extra fee isn't' exactly an exciting thought but keep in mind keeping the website working in tip-top shape, staffing an entire processing and customer service department among other things comes at cost. But we hear and we will always continue to work to make our service better both in the benefits and the cost. We are glad to hear you found our service convenient and look forward to serving you in the future.

Florida
1 review
0 helpful votes
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ORDER NOT CHANGED
October 8, 2017

I called to change my order from 2 years to 1, was quoted a lower price. However the order was not changed and I was charged the original higher price and I am never using this site again and won't recommend anyone else to use it.

Date of experience: October 8, 2017
ETAGS I. — eTags Rep
over a year old

Hi Tokja, sorry to hear this wasn't completed. This is a time sensitive matter and can usually be solved if we can catch the registration before it ships. Please contact our support team as soon as possible and provide your order ID or plate number. Looking forward to hearing you.

Adrian A.
0 reviews
0 helpful votes
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Very happy
October 8, 2017

Very happy

Date of experience: October 8, 2017
Florida
1 review
0 helpful votes
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TOO EXPENSIVE-I'LL NEVER USE YOUR SERVICE AGAIN! HOW MANY TIMES DO I NEED TO SAY YOUR SERVICE IS RIDICULOUS AND I CAN'T BELIEVE ANYONE WOULD USE IT THE SECOND TIME.

Date of experience: October 8, 2017
ETAGS I. — eTags Rep
over a year old

Hi Tom, so you're saying you don't like us?!... We are sorry to hear you feel that way and we want to make it right. Please contact our support team at your earliest convenience and give us a chance to change things around. Looking forward to hearing from you.

Florida
2 reviews
0 helpful votes
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Your business is a wonderful business quick and fast. Thanks e-tags. But the only thing is when you get to check out the cost was totally different before check out. Other than that great company I do recommend.

Date of experience: October 8, 2017
Kenneth K.
0 reviews
0 helpful votes
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Good but a bit expensive
October 8, 2017

Good but a bit expensive

Date of experience: October 7, 2017
barbara b.
0 reviews
0 helpful votes
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I do not like the fact that now you are charging even more to reg. On line. It just is not right. I will never do my tags on line again. We already pay to much to register our cars in ca. THANK you.

Date of experience: October 7, 2017
Jams P.
0 reviews
0 helpful votes
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Very simple and easy and fast
October 7, 2017

Very simple and easy and fast

Date of experience: October 7, 2017
MICHAEL H.
0 reviews
0 helpful votes
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Quick and easy!
October 7, 2017

Quick and easy! Definitely the best way to renew your registration. However, the quality of the sticker can be better. One of the numbers on the sticker rubbed off by simply handling it. Not good at all.

Date of experience: October 7, 2017
Cheryl B.
0 reviews
0 helpful votes
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Quick and easy
October 7, 2017

Quick and easy

Date of experience: October 7, 2017
giouvanni s.
0 reviews
0 helpful votes
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Great online service not a problem it's 100 times better than taking a number and wait on line,and spend 1/2 day.

Date of experience: October 7, 2017
California
1 review
0 helpful votes
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I tried to renew my tags. For 2018 You sent me the wrong tags, you were supposed to send me 2018 tags!

Date of experience: October 7, 2017
ETAGS I. — eTags Rep
over a year old

Hi Eric, thanks for your feedback. Depending on what state you are in, whether you selected one or two year renewal, and when you last renewed, the 2018 tag might be the one the DMV or MVA required we issue. However, we defintielt want to look into this. Please contact our suppor team by phone or email and provide your order ID or tag number so they can look into this immediately. Looking forward to hearing from you.

Florida
1 review
0 helpful votes
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Love the service, the most easy on line order I ever had, fast service too, am telling all my friends about this services!

Date of experience: October 7, 2017
ETAGS I. — eTags Rep
over a year old

Hi Catherine, thanks for your feedback. We can't wait to help your friends out with their registration renewals. Don't forget to tell your family and, if you're feeling friendly, let a few strangers know too. But if we get a chance to serve you again with your next renewal, that will be more than enough. Take care and drive safely.

Florida
2 reviews
0 helpful votes
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You guys did a great job but put the wrong address on the vehicle registration. How do I correct that

Date of experience: October 7, 2017
Florida
1 review
0 helpful votes
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When do we get the tags. Too many other charges. I will mail it next time. Why so many charges. I would like to receive sticker soon

Date of experience: October 7, 2017
ETAGS I. — eTags Rep
over a year old

Hi Jere, sorry to hear that you have not yet received your tags. Usually, it only takes a few days. Please contact our support team and provide your order ID or tag number and someone will be able to assist you. Hope we hear from you soon.

ethan r.
0 reviews
0 helpful votes
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Thank you
October 7, 2017

Thank you

Date of experience: October 6, 2017
NATALIE C.
0 reviews
0 helpful votes
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I will recommend eTAgs to all my family and friends

Date of experience: October 6, 2017
Bart C.
0 reviews
0 helpful votes
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This is literally highway robery
October 6, 2017

This is literally highway robery. I was billed over $75.00...over $30.00 of which is a "convinience fee"
I understand (NOW) that I got hijacked into a private, for profit company. BUT $30.00!
No, this is bull**t. And I have complained to every state representative that I can.
But the sticket arrived. Thanks.

Date of experience: October 6, 2017
Douglas M.
0 reviews
0 helpful votes
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Came quickly!
October 6, 2017

Came quickly!

Date of experience: October 6, 2017