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eTags

4.5

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eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
145
shipping
128
This company responds to reviews on average within 0 days

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213,408 reviews

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Jeffrey Z.
3 reviews
0 helpful votes
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Quick and easy
November 7, 2017

Quick and easy. Info about processing/delivery time could be more prevalent.

Date of experience: November 7, 2017
Florida
1 review
0 helpful votes
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I absolutely agree with Charles L.'s review. The same thing happened to me. I thought I would take advantage of the convenience of online ordering. I had no idea until I had placed my order that it costs $20 more! There is no where in the renewal slip explaining that it is much more expensive than renewing through the mail. Next year I will definitely renew through the mail.

Date of experience: November 7, 2017
Maryland
1 review
0 helpful votes
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Tag renewal
November 8, 2017

It was very quick and convenient. I was pleasantly surprised. That's my comment. I resent being told it's too short

Date of experience: November 7, 2017
BRENDAN L.
0 reviews
0 helpful votes
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Renewing is so easy
November 7, 2017

Renewing is so easy.

Date of experience: November 7, 2017
California
1 review
4 helpful votes
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WHEN YOU GO TO DMV YOU WAIT 4 OR 5 HOURS TAKING 1/2 DAY OFF OF
WORK. SUCK IT UP - INHALE XHALE- BREATH - AND PAY THE EXTRA MONEY
YOU WILL WISH YOU DID. I AGREE FEES ARE OUTRAGIOUS.

Date of experience: November 7, 2017
ETAGS I. — eTags Rep
over a year old

Hi JoAnn, thanks for your feedback. We are glad to hear that you found the convenience and expediency that eTags service works to provide of value and we will continue to work to provide more value and meet your needs. Thanks again. Take Care and Drive Safely

Panama
1 review
0 helpful votes
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Easy to use, convenient, quick and I was informed every step of my order process. Excellent service.

Date of experience: November 7, 2017
Minnesota
1 review
0 helpful votes
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Slightly comfusung because you mention dads car then dont ask for any information. You only ask for tags, not does the car run, pass emmissions, is driveable. Kinda important questions.

Date of experience: November 7, 2017
California
1 review
0 helpful votes
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So Easy!
November 8, 2017

I hate going to the DMV, this makes it so easy. The tags come fast, you can print out your registration right there to show you paid. I could see this being amazing for any major procrastinators out there.

Anyone who is complaining about the service fees, I guess your time isn't more valuable than your money. Spend 2 hours at the DMV? No thanks.

Date of experience: November 7, 2017
A H.
0 reviews
0 helpful votes
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Apparently I paid the tags and then I recieved an email saying 'your items are still in cart' even when they send me a confirmation of the payment I made! The I paid and extra $51dls!

I did receive the tags, but I received 2 sets. How can I return the extra set and Would I get a reimburse?

Date of experience: November 7, 2017
ROBERTO G.
0 reviews
0 helpful votes
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Everything OK
November 7, 2017

Everything OK

Date of experience: November 7, 2017
Florida
1 review
0 helpful votes
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I was shocked at the extra service fees, which I thought were too many and too high. But I probably would have paid them anyway but I just think people should be aware of the extra charges. But pleased with the service.

Date of experience: November 7, 2017
MARITZA G.
0 reviews
0 helpful votes
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Very easy and fast process.im very satisfied
November 7, 2017

Very easy and fast process.im very satisfied
With the online service.Thank you!

Date of experience: November 6, 2017
anhtuan l.
0 reviews
0 helpful votes
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Easy to use and very convenient
November 7, 2017

Easy to use and very convenient

Date of experience: November 6, 2017
SHAHRZAD F.
0 reviews
0 helpful votes
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Why are the services associated with this so expensive?

Date of experience: November 6, 2017
Edward S.
0 reviews
0 helpful votes
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No
November 7, 2017

No

Date of experience: November 6, 2017
Stephen G.
0 reviews
0 helpful votes
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Simple
November 6, 2017

Simple

Date of experience: November 6, 2017
Texas
1 review
0 helpful votes
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Horrible price-gouging
November 6, 2017

No problems with renewing and receiving registration. Very displeased to find that hidden fees were added on, only visible once I submitted payment info, which essentially DOUBLED the price for renewal. I will never EVER use e-tags again and will be sure to tell everyone I know to avoid this company as well. It's pretty bad when the local news does an exposé to reveal that this company is price-gouging.

Date of experience: November 6, 2017
Maryland
1 review
0 helpful votes
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I renewed other vehicles in March and April and guess what no fees. Now all the sudden I'm hit with a convenience fee apparently. Not Right. Something needs to be done about this and its a significant fee, not like a $5.00 fee

Date of experience: November 6, 2017
ETAGS I. — eTags Rep
over a year old

Hi Tricia, we are sorry to hear that you have an unsatisfactory experience. You can still renew online directly with your state or county to avoid fees but, as a private company, we do charge fees for the expedited service we provide which are disclosed both before and after an order is submitted. Please feel free to contact our Customer Support Team for further assistance.

California
2 reviews
0 helpful votes
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Quick and eazy
November 7, 2017

Fast efficient and would recommend to everyone. The only downside is that it costs more for registration.

Date of experience: November 6, 2017
armando r.
0 reviews
0 helpful votes
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Ok
November 6, 2017

Ok

Date of experience: November 5, 2017