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eTags

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
145
shipping
128
This company responds to reviews on average within 0 days

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213,408 reviews

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Yoslaini R.
0 reviews
0 helpful votes
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This is my first experience and it was fantastic
December 9, 2017

This is my first experience and it was fantastic

Date of experience: December 9, 2017
othman B.
0 reviews
0 helpful votes
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Good
December 9, 2017

Good

Date of experience: December 8, 2017
Paulina F.
0 reviews
0 helpful votes
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Good
December 9, 2017

Good

Date of experience: December 8, 2017
Michelle M.
0 reviews
0 helpful votes
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THE PRICE WAS VERY EXPENSIVE
December 9, 2017

THE PRICE WAS VERY EXPENSIVE

Date of experience: December 8, 2017
LUIS G.
0 reviews
0 helpful votes
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You guys are the best..
December 8, 2017

You guys are the best..

Date of experience: December 8, 2017
Maryland
2 reviews
0 helpful votes
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This service is awesome
December 10, 2017

Excellent service not having to wait in line at MVA. THANKS. We appreciate this opportunity tremendously.

Date of experience: December 8, 2017
maureen o.
0 reviews
0 helpful votes
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Thank You so much for the easy renewal service-it was a real convenience

Date of experience: December 8, 2017
Elizabeth C.
0 reviews
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Great However, I meant to order the regular way and not have to pay so much but I did the incorrect way. Service was great. Thank you.

Date of experience: December 8, 2017
John T.
0 reviews
0 helpful votes
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Accurate and easy
December 8, 2017

Accurate and easy

Date of experience: December 8, 2017
STEVEN R.
0 reviews
0 helpful votes
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Super easy!
December 8, 2017

Super easy!

Date of experience: December 8, 2017
Shawn T.
0 reviews
0 helpful votes
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Extremely easy and convenient service!
December 8, 2017

Extremely easy and convenient service!

Date of experience: December 8, 2017
Colorado
1 review
1 helpful vote
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Fast but too expensive!
December 8, 2017

I received my tags quickly but the cost of the service is ridiculous! You dont realize it until after youve paid for it.

Date of experience: December 8, 2017
California
1 review
1 helpful vote
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Didnt know about $29 fee
December 8, 2017

YEP next time mailing it in. How do you justify $29 just to process a little paperwork.
Maybe $18 dollars might be more appropriate, and you might do more business...

Date of experience: December 8, 2017
ETAGS I. — eTags Rep
over a year old

Hi Rob, thanks for your feedback. While we can certainly understand that our service fee may be to high for some, our pricing is largely based on the cost of operation which includes staffing website developers to maintain our site, staffing a support staff to assist our customers, and many other items of consideration. While it is just a piece of paperwork, a lot goes into issue that in an efficient and convenient way. We certainly respect your opinion though and thank you for your honesty. Take Care and Drive Safely.

Florida
1 review
1 helpful vote
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Did not take long to process. The $20 fee was too high and I did not realize the full breadth of the "additional fee" until after completing the transaction to realize a $24 registration cost me $54. It was a bit shocking to know the fee would be so exorbitant.

Date of experience: December 8, 2017
Texas
2 reviews
0 helpful votes
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Good job
December 10, 2017

Fast and efficient service, the best i have ever experienced. Would do it again in a heartbeat, love it. The charge was high so maybe you can work on that

Date of experience: December 8, 2017
Jonathan B.
0 reviews
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OK processing
December 8, 2017

OK processing

Date of experience: December 8, 2017
Ruitson O.
0 reviews
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Great and easy
December 8, 2017

Great and easy.

Date of experience: December 7, 2017
Janice S.
0 reviews
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Expensive so hope it's worth it?
December 8, 2017

Expensive so hope it's worth it? "Received & very pleased with the service" 12-07-2017 J.S.

Date of experience: December 7, 2017
James G.
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Very fast, no issues
December 7, 2017

Very fast, no issues. Perfect experience.

Date of experience: December 7, 2017
Judith P.
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Easy enough
December 7, 2017

Easy enough

Date of experience: December 7, 2017