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eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.
eTags Reviews Summary
The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.
This summary is generated by AI, based on text from customer reviews
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Hello! This is my second time using eTags to renew my registration and tags. The renewal process is quick and simple. The tags were shipped fast and the follow-up email was greatly appreciated. Thank you!
It was quick and easy. Thanks.
Easy -please note change of name and address
All good
Ez to use i like it
Id give it a 5 for speedy service, but a 3 for charging a lot for this convenience. That tacked on service fee was not clear that it would be almost as much as the tag itself. Boo!
This is a great service.
Convenient, but not worth the high processing fees.
The online order, which I have used many times in the past, this year did not state clear enough that I would be charged an eTags Service Charge of $19.95! When I noticed that I was charged almost double the vehicle registration I was outraged. I will never ever again use the online service since I always renew several weeks prior to the expiration date.
This is a great service that was super convenient! Saved me time and driving around and waiting at the DMV, but you pay for the time saved. I'd do it again though! They have awesome customer service and everything was done and sent directly to me via email and mail. Job well done, Etags!
Painless, except for the price, especially for a car that is 19 years old. Maybe there should be a sliding scale based on the age of the vehicle.
Online process is easy to follow but when I tried to send a question in to support it asked for a customer ID and I had no idea what that was supposed to be. I tried my DL and my tag number but it didn't work so I had to wait for an answer on the phone. Otherwise, I really like the ease of the process and I really appreciated getting emails notifying me of the progress right up to getting my tags in the mail!
Went online to order, to be honest I didnt read the fine print. I should have mailed, excessive service fees. Actually cost quite a bit more. Last time I spent 3 hours at the tag office and it was terrible. I will be mailing from now on, online sales for tags should not be charged to the taxpayers
I am really happy about etags' existence. I don't have to go to a tag agency and wait in line for a while. My tag came fast to my house. The only bad thing is it confused me because on the website it said "pay $25" but I ended up spending $60 in all. Another thing was that I purchased 2 tags one for each car I own and for each tag I was charged different service charge one for $12 something and the other for $19 and some change less $5 for reusing this service for my consecutive year. Which still comes up to a but more then first timers.
I think I should get my express cost refunded to me. I beleive there is no excuse for the delay while I had to drive to work with an expired tag
I havee not received my order yet. (regestratiom) I would like to know why. It has now been1 week and 1 day. Please respond.
Such a wonderfully easy site to use! Thanks. Once I realized, due to being in the hospital and missing renewing it last year, I was dreading having to go on-line and be caught in a loop of directions but this was incredibly easy!
Thank you
It was fast and perfect service thanks and keep forward. It takes less than 15 min to locate my inquiry through the web. And just a click got my registration copy
Excellent
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Peter, we apologize that you have had an unsatisfactory experience. However, we do itemize our service fee and other fees both before and after an order is placed. We apologize if that information was unclear to you when you placed your order. Please feel free to contact our support team to review this further. Your satisfaction is important to us.