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eTags

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
145
shipping
128
This company responds to reviews on average within 0 days

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213,408 reviews

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REBECCA R.
0 reviews
0 helpful votes
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Charged 6 times
February 16, 2018

Charged 6 times. Caused problems with my bank

Date of experience: February 16, 2018
Carmen E.
0 reviews
0 helpful votes
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Fast and Easy!
February 16, 2018

Fast and Easy!

Date of experience: February 15, 2018
Illinois
1 review
0 helpful votes
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Convenience fee is conveniently not included in the total at the price given at the checkout which makes you assume your total is $38.10 and not $70.

Date of experience: February 15, 2018
ETAGS I. — eTags Rep
over a year old

Hi Jerry, sorry to hear that you have had an unsatisfactory experience. While we do disclose all of our fees both before and after and order is placed, we apologize of that was unclear to you. If there are any additional concerns or questions we can address, please contact our support team directly by phone or email. All the best.

MICHELLE D.
0 reviews
0 helpful votes
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Good
February 16, 2018

Good

Date of experience: February 15, 2018
Hannah M.
0 reviews
0 helpful votes
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Quick & Easy!
February 15, 2018

Quick & Easy!

Date of experience: February 15, 2018
Michael M.
0 reviews
0 helpful votes
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Great
February 15, 2018

Great

Date of experience: February 15, 2018
Colorado
1 review
1 helpful vote
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Too expensive to use credit card again. Did not anticipate all the extra costs. The system works very well, but FAR TO COSTLY.

Date of experience: February 15, 2018
William F.
0 reviews
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Very easy to use
February 15, 2018

Very easy to use. Saves a lot of time and confusion.

Date of experience: February 15, 2018
Florida
1 review
0 helpful votes
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A lesson learned! Bye Bye ETags! Will definitely pay attention to my renewal next time. In my minds eye, the $25.00 fee is grossly over priced for service received. Just not worth it for basically a so-so service..

Date of experience: February 15, 2018
George A.
0 reviews
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Not to happy with all the fee's
February 15, 2018

Not to happy with all the fee's

Date of experience: February 15, 2018
Virginia
1 review
0 helpful votes
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Your Web Site is; aid out well, is easy to get around in and incredibly easy to renew your tags in the only trouble I had was that you stated I would get a Digital Copy of a License Plate to use until mine came in the mail and there was no word of how to print one from the Web Site or that it would be coming in an email or any explanation of how I would receive it. I only found an email about it after I received my License Plate already.

Date of experience: February 15, 2018
Gary G.
0 reviews
0 helpful votes
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Clean site and easy to navigate
February 15, 2018

Clean site and easy to navigate

Date of experience: February 15, 2018
Dottie M.
0 reviews
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Love the onlinie registrations process
February 15, 2018

Love the onlinie registrations process. So much more convenient. Thanks

Date of experience: February 14, 2018
Victor A.
0 reviews
0 helpful votes
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Good
February 15, 2018

Good

Date of experience: February 14, 2018
Dolores N.
0 reviews
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Very easy.Thank you
February 14, 2018

Very easy.Thank you

Date of experience: February 14, 2018
GLENN B.
0 reviews
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ALL WENT WELL
February 14, 2018

ALL WENT WELL

Date of experience: February 14, 2018
Kayla R.
0 reviews
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It was fast and easy!
February 14, 2018

It was fast and easy! I will use this site for my registration from now on.

Date of experience: February 14, 2018
JASMIN A.
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Great fast and conveniete
February 14, 2018

Great fast and conveniete

Date of experience: February 14, 2018
Maryland
2 reviews
1 helpful vote
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Too expensive
February 15, 2018

Service good, but too expensive... almost $30 extra... should have made the trip to the MVB. Question: Why doesn't MVB offer this service...?

Date of experience: February 14, 2018
David W.
0 reviews
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Made it easy
February 14, 2018

Made it easy.

Date of experience: February 14, 2018