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eTags

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
146
shipping
129
This company responds to reviews on average within 0 days

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213,408 reviews

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Peggy S.
0 reviews
0 helpful votes
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Just wasn't expecting an extra fee
May 14, 2020

Just wasn't expecting an extra fee.

Date of experience: May 14, 2020
GARY L.
0 reviews
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It was easy to do
May 14, 2020

It was easy to do.

Date of experience: May 14, 2020
Donald P.
0 reviews
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Service Very Good
May 14, 2020

Service Very Good

Date of experience: May 14, 2020
Thomas V.
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I have 4 vehicles
May 14, 2020

I have 4 vehicles.

I attempted to call your place of business on four occasions. Each time I was placed on hold for more than 15 minutes. On two occasions the call back was electronic with no personal contact or problem resolution.
A poor way to run any call center.
Your abandonment rate is probably tied with your high dissatisfaction scores.

Date of experience: May 14, 2020
Anne H.
0 reviews
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Fast & easy
May 14, 2020

Fast & easy

Date of experience: May 14, 2020
Zenaida P.
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Quick and easy
May 14, 2020

Quick and easy

Date of experience: May 14, 2020
Gary L.
0 reviews
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No problem!
May 14, 2020

No problem! Very easy process.

Date of experience: May 14, 2020
Darlene B.
0 reviews
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Quick easy better then waiting in long lines at motor vechicle.

Date of experience: May 14, 2020
Vernon B.
0 reviews
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The registration was very straight forward and easy to use.

Date of experience: May 14, 2020
Charles J.
0 reviews
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Easy dose it
May 14, 2020

Easy dose it

Date of experience: May 14, 2020
Esther S.
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Simple and straightforward
May 14, 2020

Simple and straightforward

Date of experience: May 14, 2020
TATIANA Z.
0 reviews
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Clear and complete instructions for an effortless transaction!

Date of experience: May 14, 2020
Edith O.
0 reviews
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Purchasing my tag online made it easy for me, but i am not sure why all the extra fees for my tag.The card i received in the mail from Charles W. Thomas tax collector gave me a flat rate of $36.85

Date of experience: May 14, 2020
Harry A.
0 reviews
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Easy process and fast delivery
May 14, 2020

Easy process and fast delivery

Date of experience: May 14, 2020
John D.
0 reviews
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Processing was quick
May 14, 2020

Processing was quick. I received what was requested.

Date of experience: May 14, 2020
Florida
1 review
0 helpful votes
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Very bad service
May 14, 2020

I haven't recieved my new registration yet. I tried to call, but they never return your call. My tags never showed up.

Date of experience: May 14, 2020
Florida
2 reviews
0 helpful votes
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Tag renew
May 16, 2020

Quick convinient easy step on online web, no confusión. Giving the option to recieve your tag in express way.

Date of experience: May 14, 2020
ETAGS S. — eTags Rep
over a year old

Thank you Christian. It has been a busy month, Stay safe!

tanya R.
0 reviews
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Fast
May 14, 2020

Fast

Date of experience: May 14, 2020
Alice C.
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It was so easy and convenient
May 14, 2020

It was so easy and convenient.

Date of experience: May 14, 2020
Brad R.
0 reviews
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Unable to sumit my message
May 14, 2020

Unable to sumit my message

Date of experience: May 14, 2020