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eTags

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
146
shipping
129
This company responds to reviews on average within 0 days

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213,408 reviews

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William S.
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Very efficient
May 15, 2020

Very efficient

Date of experience: May 14, 2020
NIna W.
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Thanks for Being there for all of us...
May 15, 2020

Thanks for Being there for all of us...

Date of experience: May 14, 2020
James L.
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IT IS EASIER THAN DRIVING AND WAITING IN LINE

Date of experience: May 14, 2020
rhonda t.
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I received my tag so fast in less then a week thank you very much.

Date of experience: May 14, 2020
John B.
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Thanks...
May 15, 2020

Thanks...stay safe!

Date of experience: May 14, 2020
George P.
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I didn't know I could reg online, I didn't receive a renewal in the mail.

Date of experience: May 14, 2020
diane b.
0 reviews
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Quick and easy love it
May 15, 2020

Quick and easy love it

Date of experience: May 14, 2020
Pamela A.
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Xxxx
May 14, 2020

Xxxx

Date of experience: May 14, 2020
Robert S.
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Easy to complete fastest time ever with DMV
May 14, 2020

Easy to complete fastest time ever with DMV. Took less than 5 days start to placing the new tag on my vehicle. Great to have this transaction completed..

Date of experience: May 14, 2020
ROBERT B.
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Website is easy to navigate
May 14, 2020

Website is easy to navigate. Thank You!

Date of experience: May 14, 2020
ROBERTO C.
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Excellent
May 14, 2020

Excellent

Date of experience: May 14, 2020
DAYTON W.
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Next time I will mail payment and save
May 14, 2020

Next time I will mail payment and save.

Date of experience: May 14, 2020
Mehrdad G.
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Great services
May 14, 2020

Great services.

Date of experience: May 14, 2020
Peggy S.
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Just wasn't expecting an extra fee
May 14, 2020

Just wasn't expecting an extra fee.

Date of experience: May 14, 2020
GARY L.
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It was easy to do
May 14, 2020

It was easy to do.

Date of experience: May 14, 2020
Donald P.
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Service Very Good
May 14, 2020

Service Very Good

Date of experience: May 14, 2020
Thomas V.
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I have 4 vehicles
May 14, 2020

I have 4 vehicles.

I attempted to call your place of business on four occasions. Each time I was placed on hold for more than 15 minutes. On two occasions the call back was electronic with no personal contact or problem resolution.
A poor way to run any call center.
Your abandonment rate is probably tied with your high dissatisfaction scores.

Date of experience: May 14, 2020
Anne H.
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Fast & easy
May 14, 2020

Fast & easy

Date of experience: May 14, 2020
Zenaida P.
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Quick and easy
May 14, 2020

Quick and easy

Date of experience: May 14, 2020
Gary L.
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No problem!
May 14, 2020

No problem! Very easy process.

Date of experience: May 14, 2020