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eTags

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
146
shipping
129
This company responds to reviews on average within 0 days

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213,408 reviews

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Stephen H.
0 reviews
0 helpful votes
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Amazing!
June 5, 2015

Amazing! This site Rocks!

Date of experience: June 4, 2015
Tina G.
0 reviews
0 helpful votes
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Easy process, slow with confirmation...
June 5, 2015

Easy process, slow with confirmation...paid extra for quick ship still took 2 Weeks

Date of experience: June 4, 2015
Armando C.
0 reviews
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I placed the order twice by mistake I don't know if I got charged twice or just once.

Date of experience: June 4, 2015
Logan Z.
3 reviews
0 helpful votes
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It\'s no secret how much the registration renewal would cost. The cost is on the renewal notice. However, etagsdirect.com assume it\'s acceptable to submit a credit card to pay for registration and not give the actual amount that will be charged to the card. The amount noted during the renewal is approximately $9 less than on the notice. Not an acceptable way to do business.

Date of experience: June 4, 2015
Jacqueline G.
0 reviews
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Excellent
June 5, 2015

Excellent

Date of experience: June 4, 2015
Sophia D.
0 reviews
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I love that I get to order online, I almost forgot to renew so I was able to do while I'm waiting for my flight at the airport.

Date of experience: June 4, 2015
Reinaldo k.
0 reviews
0 helpful votes
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Easy and fast
June 5, 2015

Easy and fast

Date of experience: June 4, 2015
Niurkis B.
0 reviews
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Fast easy way
June 5, 2015

Fast easy way

Date of experience: June 4, 2015
sonya h.
0 reviews
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Fast
June 5, 2015

Fast

Date of experience: June 4, 2015
Al M.
0 reviews
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All good except didn't understand the TBD in listing og fees.

Now I understand the TBD. This means I spent $28 for what I could have gotten for a 50 cent stamp.

Date of experience: June 4, 2015
Buddy S.
0 reviews
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Quick and easy however the estimated cost was drastically lower than the actual cost by approximately $40.

Date of experience: June 4, 2015
Shelby P.
0 reviews
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Easy
June 5, 2015

Easy. Thank you. I don't think it was ethical that you did not write that there were extra charges and that came as a big surprise.

I will NEVER deal with this company again!NEVER!

Date of experience: June 4, 2015
Arden W.
0 reviews
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It would be nice to see when I should expect my rush order to arrive at my address.

Date of experience: June 4, 2015
David B.
3 reviews
0 helpful votes
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Money removed from my account was50 more than quoted charge. Understand charge now. I am disturbed with your charges for shipping. I requested and was charged for quick shipping which was over $9 and received it standard post a week later. So far, no recommendation from me.

Date of experience: June 4, 2015
Jimmy A.
2 reviews
0 helpful votes
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I want to know the overall price?
June 4, 2015

I want to know the overall price?

Date of experience: June 4, 2015
Richard W.
1 review
0 helpful votes
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Was easy and easy to understand, did not know I would be charged more for the service. Tags would have been $46.10 in person but with your service they were $74.00.

Date of experience: June 4, 2015
Robert K.
0 reviews
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Very Fine thank you
June 4, 2015

Very Fine thank you

Date of experience: June 4, 2015
Deborah M.
0 reviews
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Thought I was in the regular site to get my tag, didn't know it was going to cost me so much. I should of just went to the office to get my tag. I could of got a 2 year tag for what it cost me with you. Was told I would get some sort of refund, nothing yet. Very dissatisfied. The e-mail was from Leah in eTags Customer Service Supervisor, May 29 at 11:11am.

Date of experience: June 4, 2015
Dieter G.
0 reviews
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So far-excellent!
June 4, 2015

So far-excellent!

Date of experience: June 4, 2015
Regla H.
0 reviews
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Good
June 4, 2015

Good

Date of experience: June 4, 2015