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eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.
eTags Reviews Summary
The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.
This summary is generated by AI, based on text from customer reviews
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Great experience. Easy to use. Got stickers quickly
It was easy to order my documents, and they got to me really fast.
Thank you, Lachelle!
We're so glad you are happy with the service.
First time using this and was much better then going into the Dmv. Did it on a Friday afternoon and got my tags Tuesday morning.
Great to hear, Matthew. Thank you for the kind review.
It was hard sending proof of residence since I moved out of state but I'm glad I finally received it. I thought once you paid the car off you received the title automatically for free. I don't like that you have to pay to get a title now
Personnel at eTags did a great job in explaining some renewal questions I had and a speedy process in renewing our 3 tags.
We appreciate you taking the time to review, Carolyn. Thank you!
My overall experience was great but etags is expensive and my final price was different than what I was initially told it went from $288 to $349. I'm not sure why. But I think next time I'll just go on the regular DMV website to renew my registration.
It was so fast and easy to renew our car tag stickers and registration. They arrived a few days before the deadline. Thank you!
Thank you, Christine!
Excellent quick easy relatively inexpensive
Excellent quick easy relatively inexpensive
We thank you for your business and the nice review, Gerald.
Yes, I received the registration and the sticker, but that was not the one that I wanted my registration expired on June, that was the one that I was trying to send for to make sure that I don't forget. So when I read the instructions, it says that I have three months before expired to put in my renewal and I receive stickers that not for the renewal are we stickers for now? I have those stickers. I'm in my car now so E tag charged me $248 plus $68 the $68 one I did not need but thank you anyway can I return the stickers the one that I don't need? Thank you for helping me out and have a good day.
The service was fast and easy although I think the add on fees are excessive to pay annually. The demand to get 100 characters to submit a review caused this review to loose a star.
If I could give eTags zero stars, I would. This company is an absolute scam. I've been trying to register my vehicle for months, and despite providing all the necessary paperwork—including the title information—they keep moving the goalposts and refusing to process my registration. To make matters worse, they closed my case after I informed them I was waiting for paperwork from the bank. Then, once they finally received the title information, they suddenly claimed it wasn't enough—even though the DMV itself confirmed that it would be sufficient if I brought it in directly. So why is eTags making this impossible? Their customer service is incompetent and dismissive, constantly giving conflicting information and failing to resolve the issue. At this point, it's clear they either don't know what they're doing or they're deliberately making things difficult to avoid processing registrations properly. Do yourself a favor and AVOID eTags at all costs. They are nothing but a middleman that makes things more complicated than they need to be. If you're considering using them, save yourself the headache and go straight to the DMV.
I received my tags already, this service was so easy and fast.
Thank you, Cynthia!
It was very easy, and quick. I was able to order the tag on line and pay for it without any difficulty.
Wonderful experience fast and easy I will most definitely always use this on service
Thank you, Precious!
Was a pleasant experience. The person that help me was professional and knowledgeable.
Every time I renew my tags, they say that I owe money on tolls. I have an epass. How would I owe on tolls when I always use my epass. Anyway, that's the issue I'm sure many people have.
Hi Paul. Thank you for your question.
Here are a few reasons why this might happen:
- Low account balance: The most common reason is simply not having enough money in your E-Pass account to cover the tolls you incurred.
- Incorrect license plate information: If your license plate isn't correctly linked to your E-Pass account, the system might not recognize your vehicle and send you a toll bill instead of charging your E-Pass.
- Faulty transponder: Sometimes, the E-Pass transponder itself malfunctions, preventing it from being read properly at the toll booth.
- Toll road not compatible with your E-Pass: While most toll roads accept E-Pass, there might be a specific toll road you used that isn't compatible with your particular E-Pass type.
We hope this information is helpful. If you believe there's an error with your account or the transponder, reach out to your E-Pass provider to resolve the issue.
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Great to hear! Thank you, Kimberly.