Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.
The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Didn't understand the service fee?.?
Would not allow me to do multiple tag without starting again. I chose additional renewals, system did not respond.
No message
Great
Is really quick
THANK-YOU FOR MAKING THE PROCESS SIMPLE.
Saving me a trip to the DMV is fantastic!
Better than waiting in line!
Very simple, easy, and quick!
It didn't show the renewal fee would be.
Very quick and easyshould have been told up front how much more it was going to cost to do it by email...not worth the expense. Next time I will mail in.
Your site was easy to navigate and when I called, the employee was very helpful and friendly!
Thank you!
Great online app. Really easy to use
I WANT THE 2-YEAR RENEWAL BUT THE AMOUNT CHARGED DOESN'T JIVE WITH THE AMOUNT ON THE RENEWAL SLIP.
THANK YOU
The process was so simple I am wondering if something won`t backfire. So contact me after I receive the tag so I can say for sure if its for real.
Easy and fast
Yesterday, August 6,2015, at 2:00 PM. I payed for the renewal of the license plate of my car with etagsdirect.com. It was very confusing for me this site. There was one, two and three steps to complete. The third step was supposed to show what I did to review after finally accept the payment. To my surprise, the third step does not work, it told me to wait until they process.There was only an advise of the order estimated total for: $35.80. The actual renewal of my tag was $36.85, so I thought they gave me a discount. The process took two hours. I couldn't wait more time and went out of my desk in desperation. At 6:00 PM I had the opportunity to go to this site again to check again to see if the confirmation finally was there. What a surprise I received when I finally saw the result. Since the amount was $71.90, instead of $36.80, or even what I thought It was a discount of $35.80, I sent a letter back asking to cancel that order with enough explanation. ETagsDirect, which Director of Customer Care is Karen E. Sent me a letter at 6:36 saying that the order can not be canceled. Today I called. They just want to give me $10.00 dollar discount. I want to prevent other people to check a company before using their service. Incredible!
What do you think would be a fair resolution to your issue?
Required
To pay me back the complete amount.
Jhkh
Finally got the tags... could have been quicker, I paid for a rush
Very fast and easy but does not give total at the end
Answer: Hi Karl, yes, you can. If you are already an owner of the vehicle, you can order a duplicate or replacement title if you lost your original copy. If you need to transfer ownership into your name, you can also request a transfer of the title only without applying for a registration. We provide both of these services in Florida, California, and Pennsylvania. New York services will be online soon. Visit eTags.com to choose the state and service. If your vehicle is not currently registered in any of those state or you are not transferring that title to that state, you can still do the same service directly with the DMV in the state you are in. Thanks for your question and best of luck.
Answer: Hello Patricia, thanks for your question and our apologies on the delay in reply as we do not check this third party, independent website regularly. You certainly can order a duplicate Florida title on our website by visiting https://www.etags.com/app/fl/print-title. If you have any questions or need any assistance, please do not hesitate to contact us directly by phone or email were we promise to get back to you in a prompt time frame. Take Care and Drive Safely.
Answer: Hi John, thanks for your question. We currently offer renewal service online in California, Maryland, and Florida. You will be able to still use our service if your vehicle is registered in California or Florida. Please keep in mind that the DMV will require we collect the past due amount along with the fee to bring your tag current through the next year. If your vehicle is registered in Maryland, the MVA requires you renew in person if you are more than 6 months late so you will not be able to complete the order online with eTags. Let us know if you have any other questions.
Answer: Hi John, thanks for your question. If you would like to no longer receive emails from eTags, you can click on the "Unsubscribe" link located at the bottom of any email you received from us. We can also unsubscribe you if you would like to send us your order ID or tag number and name on the order. To unsubscribe from emails from separate parties such as SiteJabber or ShopperApproved, please use the unsubscribe link in their emails or contact them as they are not affiliated with eTags. We hope this information helps. Take Care and Drive Safely.
Answer: Hi Wilma, thank you for your message. We apologize for the delayed reply as this site (sitejabber.com) is not owned or operate by eTags and we do not monitor communications via this independent reviews website regularly. Our support team can respond to inquires within 24 hours if we are contacted directly by phone or email. On our website, both before and after and order is submitted for Florida registered vehicle, we itemized our service fees and we disclose that your state registration fee is to be determined (TBD). The Florida registration fee is not listed on the website becuase, since we are not the DMV, we have to send your plate information to a state licensed agency to calculate that amount and that is done offline. We do provide a resource before the order is placed that allow you to estimate the amount of your state registration fee and we also disclose on our website that we are not owned or operated by any government agency. We apologize if you missed that information prior to completing your order. Your registration was already renewed on 3/24/17 and this cannot be reversed with the state DMV. Your tags were already shipped to the address you provided us at the time you placed your order. Please contact our customer support team directly by phone or email and they will be able to assist you with any additional questions or concerns you may have.
Answer: Hi Kim, Thank you for letting us know. I am sorry you have not received your shipment. Please forward either your Order # or plate number and I will investigate and get back to you quickly. Kind regards, Cole

