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eTags

4.5

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From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
146
shipping
129
This company responds to reviews on average within 0 days

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213,408 reviews

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Staci R.
0 reviews
0 helpful votes
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Didn't understand the service fee?.?
August 8, 2015

Didn't understand the service fee?.?

Date of experience: August 7, 2015
Robert M.
0 reviews
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Would not allow me to do multiple tag without starting again. I chose additional renewals, system did not respond.

Date of experience: August 7, 2015
John U.
0 reviews
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No message
August 7, 2015

No message

Date of experience: August 7, 2015
gary m.
0 reviews
0 helpful votes
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Great
August 7, 2015

Great

Date of experience: August 7, 2015
Nestor B.
0 reviews
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Is really quick
August 7, 2015

Is really quick

Date of experience: August 7, 2015
KENNETH A.
0 reviews
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THANK-YOU FOR MAKING THE PROCESS SIMPLE
August 7, 2015

THANK-YOU FOR MAKING THE PROCESS SIMPLE.

Date of experience: August 7, 2015
CAROL C.
0 reviews
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Saving me a trip to the DMV is fantastic!
August 7, 2015

Saving me a trip to the DMV is fantastic!

Date of experience: August 7, 2015
Don F.
0 reviews
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Better than waiting in line!
August 7, 2015

Better than waiting in line!

Date of experience: August 7, 2015
Jessica F.
0 reviews
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Very simple, easy, and quick!
August 7, 2015

Very simple, easy, and quick!

Date of experience: August 7, 2015
Roseina G.
0 reviews
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It didn't show the renewal fee would be
August 7, 2015

It didn't show the renewal fee would be.

Date of experience: August 7, 2015
Donna B.
0 reviews
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Very quick and easyshould have been told up front how much more it was going to cost to do it by email...not worth the expense. Next time I will mail in.

Date of experience: August 7, 2015
Jenna S.
0 reviews
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Your site was easy to navigate and when I called, the employee was very helpful and friendly!
Thank you!

Date of experience: August 7, 2015
Linda B.
0 reviews
0 helpful votes
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Great online app
August 7, 2015

Great online app. Really easy to use

Date of experience: August 7, 2015
KENNETH K.
0 reviews
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I WANT THE 2-YEAR RENEWAL BUT THE AMOUNT CHARGED DOESN'T JIVE WITH THE AMOUNT ON THE RENEWAL SLIP.
THANK YOU

Date of experience: August 7, 2015
Stephen X.
7 reviews
0 helpful votes
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The process was so simple I am wondering if something won`t backfire. So contact me after I receive the tag so I can say for sure if its for real.

Date of experience: August 7, 2015
carlos o.
0 reviews
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Easy and fast
August 7, 2015

Easy and fast

Date of experience: August 7, 2015
Ana O.
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Yesterday, August 6,2015, at 2:00 PM
August 7, 2015

Yesterday, August 6,2015, at 2:00 PM. I payed for the renewal of the license plate of my car with etagsdirect.com. It was very confusing for me this site. There was one, two and three steps to complete. The third step was supposed to show what I did to review after finally accept the payment. To my surprise, the third step does not work, it told me to wait until they process.There was only an advise of the order estimated total for: $35.80. The actual renewal of my tag was $36.85, so I thought they gave me a discount. The process took two hours. I couldn't wait more time and went out of my desk in desperation. At 6:00 PM I had the opportunity to go to this site again to check again to see if the confirmation finally was there. What a surprise I received when I finally saw the result. Since the amount was $71.90, instead of $36.80, or even what I thought It was a discount of $35.80, I sent a letter back asking to cancel that order with enough explanation. ETagsDirect, which Director of Customer Care is Karen E. Sent me a letter at 6:36 saying that the order can not be canceled. Today I called. They just want to give me $10.00 dollar discount. I want to prevent other people to check a company before using their service. Incredible!

What do you think would be a fair resolution to your issue?
Required
To pay me back the complete amount.

Date of experience: August 7, 2015
janaina h.
0 reviews
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Jhkh
August 7, 2015

Jhkh

Date of experience: August 7, 2015
Doug C.
0 reviews
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Finally got the tags...
August 7, 2015

Finally got the tags... could have been quicker, I paid for a rush

Date of experience: August 7, 2015
Chantelle M.
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Very fast and easy but does not give total at the end

Date of experience: August 6, 2015