Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.
The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy & convient. However, hidden fees I wasn't aware of until after I checked out.
Great
Everything worked so far and tags received.
Quick and easy too much money
It was very satisfied lets just hope that my order come as satisfied as it was.
This was a quick and easy way to renew my registration as I didn't get my printed form and I'd rather do it this way. Thank you. I was very disappointed when I got the bill for my tags which should have cost just $46.10 plus the express delivery. I had to go to the motor vehicle to change my address and it cost me another $35.00. I certainly did not appreciate having to spend that extra money, money I needed for food for the rest of the month. I let motor vehicle know what you are doing and will warn others of the scam you are running.
Very easy and quick
Good
Fast easy convenient
Very easy, convenient.
No problems
It was quick and easy
Fast and convenient - great public service Thank You
Thank you for making it so easy to renew
Very easy
Very easy
I needed to call about an issue, and the gentleman who helped me was so nice and helpful. He fixed the issue right away. I called a few days later to follow up, and the young lady who helped me was just as nice. In a day and age when customer service doesn't seem as important to companies anymore, it's refreshing to have an all around caring business!
Happy I could do this online!
All have been ordered, confirmed, and received. Happy tags owner!
I selected to renew my registration for 2 years instead of 1 year. The price didn't change on the screen. I'm hoping that it accepted the 2 year renewal. Not sure what will be charged to my credit card. We'll see.
Very happy with receiving my etags so very quickly. I just wish you could fix the system to show that they 2 year was selected at checkout so I would know immediately what my credit card is going to be charged. Other than that - FANTASTIC! I always use online renewal and will continue to do so. I will also encourage anyone that mentions getting new tags to do so online...
Answer: Hi Karl, yes, you can. If you are already an owner of the vehicle, you can order a duplicate or replacement title if you lost your original copy. If you need to transfer ownership into your name, you can also request a transfer of the title only without applying for a registration. We provide both of these services in Florida, California, and Pennsylvania. New York services will be online soon. Visit eTags.com to choose the state and service. If your vehicle is not currently registered in any of those state or you are not transferring that title to that state, you can still do the same service directly with the DMV in the state you are in. Thanks for your question and best of luck.
Answer: Hello Patricia, thanks for your question and our apologies on the delay in reply as we do not check this third party, independent website regularly. You certainly can order a duplicate Florida title on our website by visiting https://www.etags.com/app/fl/print-title. If you have any questions or need any assistance, please do not hesitate to contact us directly by phone or email were we promise to get back to you in a prompt time frame. Take Care and Drive Safely.
Answer: Hi John, thanks for your question. We currently offer renewal service online in California, Maryland, and Florida. You will be able to still use our service if your vehicle is registered in California or Florida. Please keep in mind that the DMV will require we collect the past due amount along with the fee to bring your tag current through the next year. If your vehicle is registered in Maryland, the MVA requires you renew in person if you are more than 6 months late so you will not be able to complete the order online with eTags. Let us know if you have any other questions.
Answer: Hi John, thanks for your question. If you would like to no longer receive emails from eTags, you can click on the "Unsubscribe" link located at the bottom of any email you received from us. We can also unsubscribe you if you would like to send us your order ID or tag number and name on the order. To unsubscribe from emails from separate parties such as SiteJabber or ShopperApproved, please use the unsubscribe link in their emails or contact them as they are not affiliated with eTags. We hope this information helps. Take Care and Drive Safely.
Answer: Hi Wilma, thank you for your message. We apologize for the delayed reply as this site (sitejabber.com) is not owned or operate by eTags and we do not monitor communications via this independent reviews website regularly. Our support team can respond to inquires within 24 hours if we are contacted directly by phone or email. On our website, both before and after and order is submitted for Florida registered vehicle, we itemized our service fees and we disclose that your state registration fee is to be determined (TBD). The Florida registration fee is not listed on the website becuase, since we are not the DMV, we have to send your plate information to a state licensed agency to calculate that amount and that is done offline. We do provide a resource before the order is placed that allow you to estimate the amount of your state registration fee and we also disclose on our website that we are not owned or operated by any government agency. We apologize if you missed that information prior to completing your order. Your registration was already renewed on 3/24/17 and this cannot be reversed with the state DMV. Your tags were already shipped to the address you provided us at the time you placed your order. Please contact our customer support team directly by phone or email and they will be able to assist you with any additional questions or concerns you may have.
Answer: Hi Kim, Thank you for letting us know. I am sorry you have not received your shipment. Please forward either your Order # or plate number and I will investigate and get back to you quickly. Kind regards, Cole

