Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of eTags

eTags

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


+96
See all photos
How would you rate eTags?
grey stargrey stargrey stargrey stargrey star

eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
145
shipping
128
This company responds to reviews on average within 0 days

Instant Feedback

213,408 reviews

We monitor reviews for authenticity

Eddie H.
0 reviews
0 helpful votes
Follow Eddie H.
Unfollow Eddie H.
Share Review
Report Review

The shopping experience is very good
October 3, 2015

The shopping experience is very good

Date of experience: October 2, 2015
Michael B.
0 reviews
0 helpful votes
Follow Michael B.
Unfollow Michael B.
Share Review
Report Review

So fa, so good!
October 3, 2015

So fa, so good! No problems.

Date of experience: October 2, 2015
Mike H.
0 reviews
0 helpful votes
Follow Mike H.
Unfollow Mike H.
Share Review
Report Review

Outstanding!
October 3, 2015

Outstanding!

Date of experience: October 2, 2015
ANGELA J.
0 reviews
0 helpful votes
Follow ANGELA J.
Unfollow ANGELA J.
Share Review
Report Review

It was very easy and simple to order my new registration online. But I still have not received my order and now the tag is expired and I cannot use the vehicle for my transportation.

Date of experience: October 2, 2015
Barbara B.
0 reviews
0 helpful votes
Follow Barbara B.
Unfollow Barbara B.
Share Review
Report Review

It was very easy to get my sticker for my truck
October 2, 2015

It was very easy to get my sticker for my truck. Thank you

Date of experience: October 2, 2015
Lois R.
0 reviews
0 helpful votes
Follow Lois R.
Unfollow Lois R.
Share Review
Report Review

Smooth transaction, thanks
October 2, 2015

Smooth transaction, thanks

Date of experience: October 2, 2015
DARRIOUS B.
0 reviews
0 helpful votes
Follow DARRIOUS B.
Unfollow DARRIOUS B.
Share Review
Report Review

It was fast and easy...
October 2, 2015

It was fast and easy...the only thing I didn't like was not knowing the total amount due until I check my bank statement the next day...

Date of experience: October 2, 2015
richard f.
0 reviews
0 helpful votes
Follow richard f.
Unfollow richard f.
Share Review
Report Review

First time I tried it never went thru
October 2, 2015

First time I tried it never went thru.
I hope it did not charge my credit card twice. But the 2nd time it worked well

Date of experience: October 2, 2015
Gerhard G.
0 reviews
0 helpful votes
Follow Gerhard G.
Unfollow Gerhard G.
Share Review
Report Review

Fast and easy site
October 2, 2015

Fast and easy site

Date of experience: October 2, 2015
Camilla S.
0 reviews
0 helpful votes
Follow Camilla S.
Unfollow Camilla S.
Share Review
Report Review

So quick and easy!
October 2, 2015

So quick and easy!

Date of experience: October 2, 2015
Lashon E.
0 reviews
0 helpful votes
Follow Lashon E.
Unfollow Lashon E.
Share Review
Report Review

Very convenient love it
October 2, 2015

Very convenient love it

Date of experience: October 2, 2015
Hillary B.
0 reviews
0 helpful votes
Follow Hillary B.
Unfollow Hillary B.
Share Review
Report Review

Way easier than I expected
October 2, 2015

Way easier than I expected

Date of experience: October 2, 2015
Juanena B.
0 reviews
0 helpful votes
Follow Juanena B.
Unfollow Juanena B.
Share Review
Report Review

I did not realize this sight does not go directly to the tag office I did not realize I was being billed extra in addition to my tag renewal I will not use this service in the future.

Date of experience: October 2, 2015
Kyle W.
0 reviews
0 helpful votes
Follow Kyle W.
Unfollow Kyle W.
Share Review
Report Review

Better than the DMV!
October 2, 2015

Better than the DMV!

Date of experience: October 2, 2015
Joy D.
0 reviews
0 helpful votes
Follow Joy D.
Unfollow Joy D.
Share Review
Report Review

Ok
October 2, 2015

Ok

Date of experience: October 2, 2015
sandra f.
0 reviews
0 helpful votes
Follow sandra f.
Unfollow sandra f.
Share Review
Report Review

Easy and convenient
October 2, 2015

Easy and convenient

Date of experience: October 2, 2015
Mike C.
6 reviews
0 helpful votes
Follow Mike C.
Unfollow Mike C.
Share Review
Report Review

Buyer beware!
October 2, 2015

Buyer beware! First of all I was duped into using this website because of the Florida DMV website. I was attempting to renew my registration when my Google search took me to DMV.org. From there I clicked on a legit looking link that took me to a place that allowed me to renew my tags, etagsdirect.com. I should have known by the.com part that I was going to get hosed. I proceeded anyway considering that maybe the government hired a commercial site to accept the payment. NOT the case. The next morning I received an email from etagsdirect.com with the full payment information which included $6 (Agency Fee) $19.95 (Service Fee) $1.95 (Convenience Fee) and $3.95 (Shipping and Handling). After seeing these fees I attempt to contact the company by every means possible and guess what? No answer! The support email hasn't answered. The telephone number just prompts to leave a message. Now I'm out $31 EXTRA dollars. Go to the Florida Department of Highway Safety and Motor Vehicles to renew your tags. It's just as easy and will only cost $2 convenience fee. I will be reporting these clowns to the better business bureau.

Date of experience: October 2, 2015
RALPH P.
0 reviews
0 helpful votes
Follow RALPH P.
Unfollow RALPH P.
Share Review
Report Review

I found this most convenient
October 2, 2015

I found this most convenient. It would have been good to have a mailing to motorists telling them of this new service. I found it by chance. I was checking because I did not receive a renewal form.

Date of experience: October 2, 2015
Charley F.
0 reviews
0 helpful votes
Follow Charley F.
Unfollow Charley F.
Share Review
Report Review

Great easy fast
October 2, 2015

Great easy fast

Date of experience: October 2, 2015
ALICE F.
0 reviews
0 helpful votes
Follow ALICE F.
Unfollow ALICE F.
Share Review
Report Review

Done easy and quick
October 2, 2015

Done easy and quick

Date of experience: October 1, 2015