Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.
The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The shopping experience is very good
So fa, so good! No problems.
Outstanding!
It was very easy and simple to order my new registration online. But I still have not received my order and now the tag is expired and I cannot use the vehicle for my transportation.
It was very easy to get my sticker for my truck. Thank you
Smooth transaction, thanks
It was fast and easy...the only thing I didn't like was not knowing the total amount due until I check my bank statement the next day...
First time I tried it never went thru.
I hope it did not charge my credit card twice. But the 2nd time it worked well
Fast and easy site
So quick and easy!
Very convenient love it
Way easier than I expected
I did not realize this sight does not go directly to the tag office I did not realize I was being billed extra in addition to my tag renewal I will not use this service in the future.
Better than the DMV!
Ok
Easy and convenient
Buyer beware! First of all I was duped into using this website because of the Florida DMV website. I was attempting to renew my registration when my Google search took me to DMV.org. From there I clicked on a legit looking link that took me to a place that allowed me to renew my tags, etagsdirect.com. I should have known by the.com part that I was going to get hosed. I proceeded anyway considering that maybe the government hired a commercial site to accept the payment. NOT the case. The next morning I received an email from etagsdirect.com with the full payment information which included $6 (Agency Fee) $19.95 (Service Fee) $1.95 (Convenience Fee) and $3.95 (Shipping and Handling). After seeing these fees I attempt to contact the company by every means possible and guess what? No answer! The support email hasn't answered. The telephone number just prompts to leave a message. Now I'm out $31 EXTRA dollars. Go to the Florida Department of Highway Safety and Motor Vehicles to renew your tags. It's just as easy and will only cost $2 convenience fee. I will be reporting these clowns to the better business bureau.
I found this most convenient. It would have been good to have a mailing to motorists telling them of this new service. I found it by chance. I was checking because I did not receive a renewal form.
Great easy fast
Done easy and quick
Answer: Hi Karl, yes, you can. If you are already an owner of the vehicle, you can order a duplicate or replacement title if you lost your original copy. If you need to transfer ownership into your name, you can also request a transfer of the title only without applying for a registration. We provide both of these services in Florida, California, and Pennsylvania. New York services will be online soon. Visit eTags.com to choose the state and service. If your vehicle is not currently registered in any of those state or you are not transferring that title to that state, you can still do the same service directly with the DMV in the state you are in. Thanks for your question and best of luck.
Answer: Hello Patricia, thanks for your question and our apologies on the delay in reply as we do not check this third party, independent website regularly. You certainly can order a duplicate Florida title on our website by visiting https://www.etags.com/app/fl/print-title. If you have any questions or need any assistance, please do not hesitate to contact us directly by phone or email were we promise to get back to you in a prompt time frame. Take Care and Drive Safely.
Answer: Hi John, thanks for your question. We currently offer renewal service online in California, Maryland, and Florida. You will be able to still use our service if your vehicle is registered in California or Florida. Please keep in mind that the DMV will require we collect the past due amount along with the fee to bring your tag current through the next year. If your vehicle is registered in Maryland, the MVA requires you renew in person if you are more than 6 months late so you will not be able to complete the order online with eTags. Let us know if you have any other questions.
Answer: Hi John, thanks for your question. If you would like to no longer receive emails from eTags, you can click on the "Unsubscribe" link located at the bottom of any email you received from us. We can also unsubscribe you if you would like to send us your order ID or tag number and name on the order. To unsubscribe from emails from separate parties such as SiteJabber or ShopperApproved, please use the unsubscribe link in their emails or contact them as they are not affiliated with eTags. We hope this information helps. Take Care and Drive Safely.
Answer: Hi Wilma, thank you for your message. We apologize for the delayed reply as this site (sitejabber.com) is not owned or operate by eTags and we do not monitor communications via this independent reviews website regularly. Our support team can respond to inquires within 24 hours if we are contacted directly by phone or email. On our website, both before and after and order is submitted for Florida registered vehicle, we itemized our service fees and we disclose that your state registration fee is to be determined (TBD). The Florida registration fee is not listed on the website becuase, since we are not the DMV, we have to send your plate information to a state licensed agency to calculate that amount and that is done offline. We do provide a resource before the order is placed that allow you to estimate the amount of your state registration fee and we also disclose on our website that we are not owned or operated by any government agency. We apologize if you missed that information prior to completing your order. Your registration was already renewed on 3/24/17 and this cannot be reversed with the state DMV. Your tags were already shipped to the address you provided us at the time you placed your order. Please contact our customer support team directly by phone or email and they will be able to assist you with any additional questions or concerns you may have.
Answer: Hi Kim, Thank you for letting us know. I am sorry you have not received your shipment. Please forward either your Order # or plate number and I will investigate and get back to you quickly. Kind regards, Cole

