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eTags

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
145
shipping
128
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213,408 reviews

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Victor G.
0 reviews
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Good website, but additional fees were very excessive.

Date of experience: October 5, 2015
Gilberto R.
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Great improvement to the weblink
October 5, 2015

Great improvement to the weblink - it's extremely user friendly and easy to navigate

Date of experience: October 4, 2015
Cavalier S.
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Very easy to use, but paying more than a 2 year tag for a 1 year because we use this option is unfair.

Date of experience: October 4, 2015
Mark G.
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This was easy to use and fast!
October 5, 2015

This was easy to use and fast!

Date of experience: October 4, 2015
Catherine H.
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Love it!
October 4, 2015

Love it!

Date of experience: October 4, 2015
shal h.
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Much easier to fill out and get processed than the old website

Date of experience: October 4, 2015
Halil T.
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Great!
October 4, 2015

Great!

Date of experience: October 4, 2015
Melvin M.
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Seems OK
October 4, 2015

Seems OK

Date of experience: October 4, 2015
Cheryl S.
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I would prefer if the actual amount was included instead of saying plus state registration tax and fees.

Date of experience: October 4, 2015
Michael V.
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Fantastic
October 4, 2015

Fantastic

Date of experience: October 4, 2015
Ronald R.
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Easy
October 4, 2015

Easy

Date of experience: October 4, 2015
darryl d.
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Quick and easy
October 4, 2015

Quick and easy

Date of experience: October 4, 2015
Charles W.
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Repeated entries
October 4, 2015

Repeated entries

Date of experience: October 4, 2015
MICHAEL P.
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The process was clear and easy to follow
October 4, 2015

The process was clear and easy to follow.

Date of experience: October 4, 2015
Sylvia S.
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I found your charges way over priced for the service performed. I mistakenly interpreted your bill otherwise I would not have used your services.

Date of experience: October 4, 2015
William G.
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Easy all was fine
October 4, 2015

Easy all was fine

Date of experience: October 4, 2015
Dawn H.
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Not happy at all when I saw extra $30 added to my registration fee. Will not use etags again!

Date of experience: October 4, 2015
lisa l.
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Gtrt
October 4, 2015

Gtrt

Date of experience: October 4, 2015
Georgia S.
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Hope I got it right this time!
October 4, 2015

Hope I got it right this time! I do not know what I did wrong. The numeric 0 & the other alphabetic O look alike on the plate...or maybe I did not capitalize the L by mistake.

So instead of getting an e-tag by using the convenience of my computer at home, I had to make a trip to the Clerk's office. No problem there.

Date of experience: October 4, 2015
Jacqueline H.
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A lot of fees
October 4, 2015

A lot of fees

Date of experience: October 3, 2015