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eTags

4.5

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From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
145
shipping
128
This company responds to reviews on average within 0 days

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elsa a.
0 reviews
0 helpful votes
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I was displeaaed, when trying reach anyone on the phone during business hours it was impossible, not to mention I didn't even get a response emails after I repeatedly emailed about an un authorized payment. The amount doesn't show as your ordering, until see all the additional charges on your statement. You are better off going through motor vehicles you even get it faster.

Date of experience: November 5, 2015
Warnell G.
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Very quick and easy
November 5, 2015

Very quick and easy. This is the best way to go

Date of experience: November 4, 2015
david r.
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Very convenient and simple to use
November 5, 2015

Very convenient and simple to use

Date of experience: November 4, 2015
Tracy W.
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All okay
November 5, 2015

All okay

Date of experience: November 4, 2015
Mohammad N.
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I ordered registration renewals for 3 of my cars and I received 2 of them and there is no way to contact them for the 3rd one. I called support phone line phone line and after 20 minutes waiting on line, I had to disconnect. Also I have sent 2 emails, just questioning if I will ever receive the third registration renewals, but no respond up to this minute. Very dissatisfied.

Date of experience: November 4, 2015
Marcel M.
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Yay
November 4, 2015

Yay

Date of experience: November 4, 2015
Nathan R.
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Why was amount to be paid on line less than the amount mailed to me?

Date of experience: November 4, 2015
kenneth t.
0 reviews
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Ba
November 4, 2015

Ba

Date of experience: November 4, 2015
Justine K.
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Very easy step by step instructions
November 4, 2015

Very easy step by step instructions

Date of experience: November 4, 2015
Brianne P.
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It wasn't clear there would be almost a 30$ charge for using this service.

Date of experience: November 4, 2015
Cedrick M.
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It was quick and easy
November 4, 2015

It was quick and easy

Date of experience: November 4, 2015
Dorinda W.
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The online renewal procedure is easy and straightforward.

Date of experience: November 4, 2015
Robert G.
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Very painless
November 4, 2015

Very painless

Date of experience: November 4, 2015
Donald Z.
4 reviews
0 helpful votes
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EXPENSIVE!
November 4, 2015

EXPENSIVE! I was mislead and cheated... I will never refer any one to your service.

Date of experience: November 4, 2015
Eduardo A.
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Great!
November 4, 2015

Great! Have yet to receive my tag. We are in a new month and i have no decal!

Date of experience: November 4, 2015
Tracey C.
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When I first visited this website I thought the prices were very low and it was an easy to use and great service. I didn't realize until after I placed the orders that the charges were in addition to registration fees. That said...not such a good deal. However, when I wait till the last minute to do this and I can't afford the time to go to the DMV myself, this is a great alternative. I certainly could not pay a co worker to go to the DMV for me for $20 bucks and I got the tags the very next day. Great Service...but I wish you were able to display the actual costs when putting in an order and not just your cost.

Thanks again!

TChase

Date of experience: November 4, 2015
Jennifer L.
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I thought this site was the Florida State site
November 4, 2015

I thought this site was the Florida State site. When I clicked on the two year registration option it quoted me a price of $38.00. When I checked out it still showed me a price of $38.00. When I checked my bank account they had withdrawn $134.00! Then I got an email confirming! This is ridiculous! I called eTags and was told they do not do refunds! This will not happen again!

Date of experience: November 4, 2015
Ashley K.
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I am giving a low rating because the Registration Tax & Fees should calculate in BEFORE I place my order and give my credit card information. I placed the order and payed and still do not know how much exactally you are going to be charging my card. Yes I looked at you list and from what I see I can estimate $22.50 but I do not know how many other charges you are going to decide to tack on to my order before taking an undetermined amount out of my account. I do not know how this can be legal. All transactions should have a total at checkout not a subtotal only.

Date of experience: November 4, 2015
asmaa f.
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0000
November 4, 2015

0000

Date of experience: November 3, 2015
Randall D.
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Like new site
November 3, 2015

Like new site

Date of experience: November 3, 2015