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eTags

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
145
shipping
128
This company responds to reviews on average within 0 days

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213,408 reviews

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drew l.
0 reviews
0 helpful votes
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Thank you
November 12, 2015

Thank you

Date of experience: November 12, 2015
Laura S.
0 reviews
0 helpful votes
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Very quick and uncomplicated
November 12, 2015

Very quick and uncomplicated

Date of experience: November 12, 2015
steve w.
0 reviews
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Ok
November 12, 2015

Ok

Date of experience: November 11, 2015
Bruno D.
0 reviews
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That was easy
November 12, 2015

That was easy

Date of experience: November 11, 2015
Byron P.
0 reviews
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Still have more to do on here but it's working out fine...

Date of experience: November 11, 2015
LeeAnn T.
0 reviews
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DO NOT USE!
November 12, 2015

DO NOT USE! The $20 service fee you charge your customers is absurd. What is even more absurd is that it is a hidden fee and one that I could not back out of until I had already processed my order. By the time I saw it, it was too late I had already submitted my payment and your form to submit to customer service did not work.

Date of experience: November 11, 2015
Judith L.
0 reviews
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Very easy and convienient
November 12, 2015

Very easy and convienient. TY. Amen to that

Date of experience: November 11, 2015
Richard R.
5 reviews
0 helpful votes
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Began the order on Oct 21
November 11, 2015

Began the order on Oct 21.3 emails later and no confirmation of the order. Did receive an email
That my requests were consolidated into one. I cannot understand the delay in executing a simple task. Poor follow up and communication. There is no reason why an email cannot be responded to within 24 hours. I challenge you to provide a personalized response rather than the textbook replies others have been given

Date of experience: November 11, 2015
James T.
0 reviews
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Very easy
November 11, 2015

Very easy

Date of experience: November 11, 2015
James R.
0 reviews
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Email doesn't say what the order contained so I have no idea what I am supposed to comment on. I placed several orders in the last couple of weeks and don't know which one this is.

Date of experience: November 11, 2015
albert h.
0 reviews
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So far so good
November 11, 2015

So far so good

Date of experience: November 11, 2015
Jacquelyn E.
0 reviews
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I thought I was on the OFFICIAL TAX COLLECTOR sight, but was not...I moments after placing my order e-mailed you to cancel and did not get any satisfaction...You guys are a ripoff...I could have gotten the same thing through the Tax Collector online site (where I thought I was) for $30 less... UGH...I will tell everyone who will listen that you scammed me, and when I contacted you, you e-mailed me back that you would bring it to your manager's attention and never did... LIAR! RIP OFF, SCAM ARTIST!

Date of experience: November 11, 2015
Fred J.
1 review
0 helpful votes
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So far, so good
November 11, 2015

So far, so good
Fjn

Date of experience: November 11, 2015
Paul P.
0 reviews
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We did get our order within the promised time frame however I think the fee of almost $29 is a bit steep for the service.

Date of experience: November 11, 2015
elizabeth d.
0 reviews
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EASY GOOD INSTRUCTIONS
November 11, 2015

EASY GOOD INSTRUCTIONS

Date of experience: November 11, 2015
Victoria M.
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Hassle free and quick but cost too much; won't use again.

Date of experience: November 11, 2015
Gloria C.
0 reviews
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User Friendly Website
November 11, 2015

User Friendly Website

Date of experience: November 11, 2015
Robert D.
4 reviews
0 helpful votes
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Nice service
November 11, 2015

Nice service

Date of experience: November 10, 2015
CHARLES B.
0 reviews
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Very easy
November 11, 2015

Very easy

Date of experience: November 10, 2015
Jacob S.
0 reviews
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Great
November 11, 2015

Great

Date of experience: November 10, 2015