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eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.
The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.
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Great
Great, easy to maneuver. Thank you!
SHOCKED at the additional cost to go through etags.
Quick and easy!
Quick and painless
I don't know how I was steered to your website from the Charlotte County website and your fees are excessive and I didn't know what they were when I ordered the tags. I called to complain and to cancel my order the next day but it was too late. I am supposed to get a $15 credit on my Visa.
I want to know why I was charged a 19.95 service fee & almost 4 dollars to mail it? That's ridiculous. It could have been mailed in regular envelope with normal stamps. I have never been charged such an outrageous amount to purchase my tag. Plus I paid for rush delivery & it took 4 days.
IT WAS GOOD.
Easy experience.
Just placed my order will comment further when my order has arrived everything came as expected however the cost is just too much I could have went straight to the website of the government and done it for what the price was $36 in change You charged an extra 20 I thank you for that but it's just too much my local tag agency that I normally go to charge is the same $65.86 is too much to pay for the $38 tag
Good, saved me a long line
It was easy and straight forward.great and so easy especially as I'm housebound and find it difficult to wait in line for hours. Thank you so much for this service. I am fit and active but not able to stand around for long periods of time. I need my car for shopping, doctors appointments and recreation. Thank you once more for a fast and prompt service.
Great, quick & easy!
I like your new format, much easier to use than the former one.
Repetitive requirements for like information
Great
The process was easy, but in the past when you completed your information to renew the registration it would verify with the current registration information that's currently on file with the state to confirm your in fact registering the correct vehicle.
It has been very easy to use. The service was very prompt and professional. I had a question for customer service and they replied within hours, and even helped me with another question I had regarding registration.
It was easy
I'm disturbed that I am not able to verify the total of my purchase at the time that I place the order. Because I'm unsure as to the exact total (prices listed as TBD), I cannot renew for two years because I'm not sure of the total. Listing the prices for services AFTER I make selections seems rather misleading. My hope is that you work harder to provide the customers with ALL the information that they need BEFORE you have them submit credit card information in the future. As it turns out, I paid twice as much as necessary by using your service, almost the same as a two year renewal.
Answer: Hi Karl, yes, you can. If you are already an owner of the vehicle, you can order a duplicate or replacement title if you lost your original copy. If you need to transfer ownership into your name, you can also request a transfer of the title only without applying for a registration. We provide both of these services in Florida, California, and Pennsylvania. New York services will be online soon. Visit eTags.com to choose the state and service. If your vehicle is not currently registered in any of those state or you are not transferring that title to that state, you can still do the same service directly with the DMV in the state you are in. Thanks for your question and best of luck.
Answer: Hello Patricia, thanks for your question and our apologies on the delay in reply as we do not check this third party, independent website regularly. You certainly can order a duplicate Florida title on our website by visiting https://www.etags.com/app/fl/print-title. If you have any questions or need any assistance, please do not hesitate to contact us directly by phone or email were we promise to get back to you in a prompt time frame. Take Care and Drive Safely.
Answer: Hi John, thanks for your question. We currently offer renewal service online in California, Maryland, and Florida. You will be able to still use our service if your vehicle is registered in California or Florida. Please keep in mind that the DMV will require we collect the past due amount along with the fee to bring your tag current through the next year. If your vehicle is registered in Maryland, the MVA requires you renew in person if you are more than 6 months late so you will not be able to complete the order online with eTags. Let us know if you have any other questions.
Answer: Hi John, thanks for your question. If you would like to no longer receive emails from eTags, you can click on the "Unsubscribe" link located at the bottom of any email you received from us. We can also unsubscribe you if you would like to send us your order ID or tag number and name on the order. To unsubscribe from emails from separate parties such as SiteJabber or ShopperApproved, please use the unsubscribe link in their emails or contact them as they are not affiliated with eTags. We hope this information helps. Take Care and Drive Safely.
Answer: Hi Wilma, thank you for your message. We apologize for the delayed reply as this site (sitejabber.com) is not owned or operate by eTags and we do not monitor communications via this independent reviews website regularly. Our support team can respond to inquires within 24 hours if we are contacted directly by phone or email. On our website, both before and after and order is submitted for Florida registered vehicle, we itemized our service fees and we disclose that your state registration fee is to be determined (TBD). The Florida registration fee is not listed on the website becuase, since we are not the DMV, we have to send your plate information to a state licensed agency to calculate that amount and that is done offline. We do provide a resource before the order is placed that allow you to estimate the amount of your state registration fee and we also disclose on our website that we are not owned or operated by any government agency. We apologize if you missed that information prior to completing your order. Your registration was already renewed on 3/24/17 and this cannot be reversed with the state DMV. Your tags were already shipped to the address you provided us at the time you placed your order. Please contact our customer support team directly by phone or email and they will be able to assist you with any additional questions or concerns you may have.
Answer: Hi Kim, Thank you for letting us know. I am sorry you have not received your shipment. Please forward either your Order # or plate number and I will investigate and get back to you quickly. Kind regards, Cole

