Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of eTags

eTags

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


+96
See all photos
How would you rate eTags?
grey stargrey stargrey stargrey stargrey star

eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
145
shipping
128
This company responds to reviews on average within 0 days

Instant Feedback

213,408 reviews

We monitor reviews for authenticity

Phillip V.
0 reviews
0 helpful votes
Follow Phillip V.
Unfollow Phillip V.
Share Review
Report Review

Great
December 9, 2015

Great

Date of experience: December 9, 2015
Christian J.
6 reviews
0 helpful votes
Follow Christian J.
Unfollow Christian J.
Share Review
Report Review

Great, easy to maneuver
December 9, 2015

Great, easy to maneuver. Thank you!

Date of experience: December 9, 2015
joseph r.
0 reviews
0 helpful votes
Follow joseph r.
Unfollow joseph r.
Share Review
Report Review

SHOCKED at the additional cost to go through etags.

Date of experience: December 9, 2015
Glenn S.
0 reviews
0 helpful votes
Follow Glenn S.
Unfollow Glenn S.
Share Review
Report Review

Quick and easy!
December 9, 2015

Quick and easy!

Date of experience: December 8, 2015
Justin C.
0 reviews
0 helpful votes
Follow Justin C.
Unfollow Justin C.
Share Review
Report Review

Quick and painless
December 9, 2015

Quick and painless

Date of experience: December 8, 2015
Elizabeth M.
0 reviews
0 helpful votes
Follow Elizabeth M.
Unfollow Elizabeth M.
Share Review
Report Review

I don't know how I was steered to your website from the Charlotte County website and your fees are excessive and I didn't know what they were when I ordered the tags. I called to complain and to cancel my order the next day but it was too late. I am supposed to get a $15 credit on my Visa.

Date of experience: December 8, 2015
Gloria P.
0 reviews
0 helpful votes
Follow Gloria P.
Unfollow Gloria P.
Share Review
Report Review

I want to know why I was charged a 19.95 service fee & almost 4 dollars to mail it? That's ridiculous. It could have been mailed in regular envelope with normal stamps. I have never been charged such an outrageous amount to purchase my tag. Plus I paid for rush delivery & it took 4 days.

Date of experience: December 8, 2015
ALIDA J.
0 reviews
0 helpful votes
Follow ALIDA J.
Unfollow ALIDA J.
Share Review
Report Review

IT WAS GOOD
December 9, 2015

IT WAS GOOD.

Date of experience: December 8, 2015
Mary C.
0 reviews
0 helpful votes
Follow Mary C.
Unfollow Mary C.
Share Review
Report Review

Easy experience
December 8, 2015

Easy experience.

Date of experience: December 8, 2015
Albert T.
0 reviews
0 helpful votes
Follow Albert T.
Unfollow Albert T.
Share Review
Report Review

Just placed my order will comment further when my order has arrived everything came as expected however the cost is just too much I could have went straight to the website of the government and done it for what the price was $36 in change You charged an extra 20 I thank you for that but it's just too much my local tag agency that I normally go to charge is the same $65.86 is too much to pay for the $38 tag

Date of experience: December 8, 2015
GONZALO O.
0 reviews
0 helpful votes
Follow GONZALO O.
Unfollow GONZALO O.
Share Review
Report Review

Good, saved me a long line
December 8, 2015

Good, saved me a long line

Date of experience: December 8, 2015
Cyril J.
0 reviews
0 helpful votes
Follow Cyril J.
Unfollow Cyril J.
Share Review
Report Review

It was easy and straight forward.great and so easy especially as I'm housebound and find it difficult to wait in line for hours. Thank you so much for this service. I am fit and active but not able to stand around for long periods of time. I need my car for shopping, doctors appointments and recreation. Thank you once more for a fast and prompt service.

Date of experience: December 8, 2015
Julian B.
0 reviews
0 helpful votes
Follow Julian B.
Unfollow Julian B.
Share Review
Report Review

Great, quick & easy!
December 8, 2015

Great, quick & easy!

Date of experience: December 8, 2015
Sandra S.
0 reviews
0 helpful votes
Follow Sandra S.
Unfollow Sandra S.
Share Review
Report Review

I like your new format, much easier to use than the former one.

Date of experience: December 8, 2015
Robert J.
5 reviews
0 helpful votes
Follow Robert J.
Unfollow Robert J.
Share Review
Report Review

Repetitive requirements for like information
December 8, 2015

Repetitive requirements for like information

Date of experience: December 8, 2015
John d.
0 reviews
0 helpful votes
Follow John d.
Unfollow John d.
Share Review
Report Review

Great
December 8, 2015

Great

Date of experience: December 8, 2015
Mark E.
0 reviews
0 helpful votes
Follow Mark E.
Unfollow Mark E.
Share Review
Report Review

The process was easy, but in the past when you completed your information to renew the registration it would verify with the current registration information that's currently on file with the state to confirm your in fact registering the correct vehicle.

Date of experience: December 8, 2015
Ash C.
0 reviews
0 helpful votes
Follow Ash C.
Unfollow Ash C.
Share Review
Report Review

It has been very easy to use
December 8, 2015

It has been very easy to use. The service was very prompt and professional. I had a question for customer service and they replied within hours, and even helped me with another question I had regarding registration.

Date of experience: December 8, 2015
Natalie M.
0 reviews
0 helpful votes
Follow Natalie M.
Unfollow Natalie M.
Share Review
Report Review

It was easy
December 8, 2015

It was easy

Date of experience: December 8, 2015
Eric D.
0 reviews
0 helpful votes
Follow Eric D.
Unfollow Eric D.
Share Review
Report Review

I'm disturbed that I am not able to verify the total of my purchase at the time that I place the order. Because I'm unsure as to the exact total (prices listed as TBD), I cannot renew for two years because I'm not sure of the total. Listing the prices for services AFTER I make selections seems rather misleading. My hope is that you work harder to provide the customers with ALL the information that they need BEFORE you have them submit credit card information in the future. As it turns out, I paid twice as much as necessary by using your service, almost the same as a two year renewal.

Date of experience: December 8, 2015