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eTags

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
146
shipping
129
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213,408 reviews

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Michael K.
0 reviews
0 helpful votes
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Thanks and happy holidays
January 5, 2016

Thanks and happy holidays

Date of experience: January 5, 2016
James M.
0 reviews
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Very easy to use
January 5, 2016

Very easy to use

Date of experience: January 5, 2016
Martin B.
0 reviews
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Nice quick easy and user friendly
January 5, 2016

Nice quick easy and user friendly.

Date of experience: January 5, 2016
Gary H.
0 reviews
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I hope I only ordered 1 renewal: I had to go through the process 3 times & twice it came up my order qualified for quick shipping, which I denied.Otherwise the overall experience was great! Thank You!

Date of experience: January 5, 2016
esperanza m.
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Grate!
January 5, 2016

Grate!

Date of experience: January 5, 2016
Barbara S.
0 reviews
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Pretty intuitive
January 5, 2016

Pretty intuitive

Date of experience: January 5, 2016
James T.
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Easy to complete information but expensive
January 5, 2016

Easy to complete information but expensive. Should have just gone directly to the State for my tags.

Date of experience: January 5, 2016
Bessie P.
0 reviews
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Easy to fill out
January 5, 2016

Easy to fill out

Date of experience: January 5, 2016
Christina S.
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Took me less than 5 min
January 5, 2016

Took me less than 5 min. If you don't count the typos. Drawback: the surcharges for convenience of renewing online. Cost me nearly $30 more than had I written a check and mailed it. Not nice guys.

Date of experience: January 4, 2016
Miles M.
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The entire process was easy and I received my papers fast

Date of experience: January 4, 2016
Beverly P.
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Very good
January 5, 2016

Very good

Date of experience: January 4, 2016
Eric D.
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Fast, easy and pleasant
January 5, 2016

Fast, easy and pleasant.

Date of experience: January 4, 2016
alyce r.
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Quick & Easy Rip-off
January 5, 2016

Quick & Easy Rip-off. Ended up paying $75.50 for a $46.10 tag. Renewed my tag last year through the State website (which I thought I was on) and paid a $3.00 county fee, not almost $30.00. Was not given a sub total of cost or would never have ordered from your eTag site. Am on a fixed income and just can't afford to give money away. Never again. Will tell everyone I know to Beware of eTag.com rip-off!

Date of experience: January 4, 2016
ANN S.
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This has been a pleasure
January 5, 2016

This has been a pleasure.

Date of experience: January 4, 2016
Michael W.
4 reviews
0 helpful votes
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Ivery fast, very satisfied
January 4, 2016

Ivery fast, very satisfied

Date of experience: January 4, 2016
Deborah D.
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I had to fill this out 4 times before it accepted my address. It kept saying my address had an error and it didn't! Extremely Frustrating. Then I got a whole new license plate when I just wanted to renew the registration. So it all turned out fine I guess, I put the new plate on.

Date of experience: January 4, 2016
Sandra C.
0 reviews
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The website was quite user friendly
January 4, 2016

The website was quite user friendly.

Date of experience: January 4, 2016
Michael O.
5 reviews
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Very convenient process
January 4, 2016

Very convenient process

Date of experience: January 4, 2016
Argentina B.
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Commend the web designer for making it simple and easy to use. Give

Him a raise!

Date of experience: January 4, 2016
Susan J.
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I ordered my etag on 12/22/2015, and paid for the rush delivery due to the holidays, and I wanted to have the updated tag prior to going out of town on 12/31/2015. I didn't receive the tag until today, 1/04/2016. So, if paying the additional $6.95 for rush delivery, as well as the $19.99 handling fee did not "rush" my delivery, what were the handling and rush fees for?

No, I am not very happy that I paid these additional fees, and think that at the very least those fees should be refunded.

Thank you!

Susan A. Jewell

Date of experience: January 4, 2016