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eTags

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

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shipping
129
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LaShanda R.
0 reviews
0 helpful votes
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Its great!
February 10, 2016

Its great!

Date of experience: February 10, 2016
regina b.
0 reviews
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It was basic and easily understood
February 10, 2016

It was basic and easily understood. Quick service.

Date of experience: February 10, 2016
Richard U.
0 reviews
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Double the price of my tag registration
February 10, 2016

Double the price of my tag registration

Date of experience: February 10, 2016
Julie S.
1 review
0 helpful votes
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Was quick and easy
February 10, 2016

Was quick and easy. Want to wait to see how long it will take me to receive tags. Received tags very very quick. Was willing to pay extra for such quick and good service

Date of experience: February 10, 2016
Norman J.
0 reviews
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All arrived as promised
February 10, 2016

All arrived as promised. Thanks!

Date of experience: February 10, 2016
simon l.
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Nice and easy
February 10, 2016

Nice and easy

Date of experience: February 9, 2016
Susan D.
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Polk county renewal was much easier
February 10, 2016

Polk county renewal was much easier. I didn't realize this wasn't actually the treasury office and was something else. What should have cost me $56 end up costing me $85. Was bit deceptive I thought. Although when I called they did refund m e $12.95 but still cost me money. I will be more careful next year. Live and learn. Did receive in a timely matter. I guess he service was good just to costly.

Date of experience: February 9, 2016
Danielle V.
0 reviews
0 helpful votes
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I am not happy with all the add-ons
February 10, 2016

I am not happy with all the add-ons. I paid double the mentioned fee in the end. Moreover, I was not aware before the fact of all the additional charges. I was under the impression that I was only going to pay a $2.00 administration fee! It is my first time using this service. Next year, I will send a cheque directly or go in person to pay!

Date of experience: February 9, 2016
Edward T.
0 reviews
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So Far So Good
February 9, 2016

So Far So Good

Date of experience: February 9, 2016
Brenda B.
0 reviews
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My shopping experience was user friendly and quick.

Date of experience: February 9, 2016
Michael D.
0 reviews
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.It is an expensive service
February 9, 2016

.It is an expensive service.

Date of experience: February 9, 2016
Jean E.
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Smooth and quick transaction
February 9, 2016

Smooth and quick transaction

Date of experience: February 9, 2016
SHERRENE B.
0 reviews
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Great
February 9, 2016

Great

Date of experience: February 9, 2016
donna m.
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Very easy and simple
February 9, 2016

Very easy and simple

Date of experience: February 9, 2016
Christine P.
0 reviews
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Seemed very easy!
February 9, 2016

Seemed very easy!

Date of experience: February 9, 2016
Gaston T.
0 reviews
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It is so easy to pay online I like it because I am saving time, money, fuel, and skip the line in the office.

Date of experience: February 9, 2016
Jennifer V.
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I was not aware of the $20 "service fee" until I got the bill with the tags. How did I miss that? It was not clear on the website when I checked out and I feel deceived. I will not use your service again.

Date of experience: February 9, 2016
Julio D.
0 reviews
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Is very easy doing this service thanks
February 9, 2016

Is very easy doing this service thanks

Date of experience: February 9, 2016
arthur L.
0 reviews
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Easy but did not know the expense was $30.00 more till I got my bill. I will not use this again.

Date of experience: February 8, 2016
Dylan F.
4 reviews
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After Ordering
February 9, 2016

After Ordering - It is a slight bit annoying that I will not know how much I am going to be charged until later. I can only hope that the estimate is close. I will be sure to call if I am charged an outrageous amount for my renewal, but I doubt this will happen.

Upon Receipt - I was in fact charged quite a sum larger than anticipated for my tags. The estimate fee was somewhere in the ballpark of 40-60 dollars and I was charged $160. I am happy that my tags are renewed for the next two years, but to future customers please be wary of the estimated values stated on their website.

Date of experience: February 8, 2016