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eTags

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
145
shipping
128
This company responds to reviews on average within 0 days

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213,408 reviews

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Andrew B.
0 reviews
0 helpful votes
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No website information on how the penalties work (rates, etc.), which seem to be extremely high. An e-mail notification when renewal dates approach (certainly when past due) would not only be considerate, but would go a long ways toward justifying such high late fees (ESPECIALLY since they increase as lateness increases).

Date of experience: March 18, 2016
Gordon V.
0 reviews
0 helpful votes
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Easy to renew on-line
March 18, 2016

Easy to renew on-line.

Date of experience: March 18, 2016
Douglas E.
5 reviews
0 helpful votes
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Cool
March 18, 2016

Cool

Date of experience: March 18, 2016
Jorge V.
0 reviews
0 helpful votes
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Excellent
March 18, 2016

Excellent

Date of experience: March 18, 2016
Loretta Y.
0 reviews
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I was not expecting a service fee of $19.95
March 18, 2016

I was not expecting a service fee of $19.95. What would I have been charged if I had gone to the tag office? It said, some fees may be added. I expected maybe $5 for the convenience of ordering from home. The total charge went from $36.10 to $65.30. $3.50 for shipping and handling, to mail a letter. I will never use this again. Living on SS is hard enough without throwing away money.
Thank you,
Loretta Baldwin

Date of experience: March 18, 2016
Rebecca A.
0 reviews
0 helpful votes
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Easy to use and easy to understand
March 18, 2016

Easy to use and easy to understand

Date of experience: March 18, 2016
Eric O.
0 reviews
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None at this moment
March 18, 2016

None at this moment

Date of experience: March 18, 2016
EILEEN S.
0 reviews
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Additional cost but convenient
March 18, 2016

Additional cost but convenient.

Date of experience: March 18, 2016
Diana S.
0 reviews
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Good
March 18, 2016

Good

Date of experience: March 18, 2016
David W.
0 reviews
0 helpful votes
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I'm not sure I couldn't have done this less expensively. I feel like I'm making a mistake and getting ripped-off.

Date of experience: March 18, 2016
Lilia C.
0 reviews
0 helpful votes
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I like the new system for renewing registrations.

Date of experience: March 18, 2016
dorothy f.
0 reviews
0 helpful votes
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Not happy about all the admin fees over the registration fees.

Date of experience: March 17, 2016
STANLEY C.
1 review
0 helpful votes
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I found it a bit difficult for system to accept my insurance company name, and also my 3 digit security number on credit card. Other than that all is good.

Date of experience: March 17, 2016
Carrie S.
3 reviews
0 helpful votes
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First time renewing online, and so far it's easy to understand and the site easy to use. Thank you!
AFTER check-out, though, was the first time the $20 online fee was revealed.
I'd have paid it for the convenience, but it seemed sneaky the way it was added after paying.

Date of experience: March 17, 2016
robert r.
0 reviews
0 helpful votes
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Thank you...
March 18, 2016

Thank you...

Date of experience: March 17, 2016
Mark K.
0 reviews
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It is okay, it is different web site
March 17, 2016

It is okay, it is different web site.

Date of experience: March 17, 2016
JULIAN B.
0 reviews
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VERY SMOOTH
March 17, 2016

VERY SMOOTH

Date of experience: March 17, 2016
LAWRENCE B.
0 reviews
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Nice Service
March 17, 2016

Nice Service

Date of experience: March 17, 2016
ALEX A.
0 reviews
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I received email stating 24.95 after it all with all state taxes 65.00 OMG what a scam... yes i needed it anyway. I received but still very unhappy.

Date of experience: March 17, 2016
armando o.
0 reviews
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Great service
March 17, 2016

Great service

Date of experience: March 17, 2016