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From the business
The world's largest provider of online escrow services. Removing the risk from online transactions with our government licensed service since 1999.
Escrow.com Reviews Summary
Escrow.com garners mixed feedback from customers, highlighting both commendable service and significant concerns. Positive experiences often emphasize the professionalism and helpfulness of customer support, particularly during complex transactions, which many users found reassuring. However, a recurring theme in negative reviews points to frustrating delays in fund transfers and a lack of transparency regarding fees and processes. Customers have expressed dissatisfaction with the handling of refunds and the perceived incompetence in managing transactions. Overall, while some users appreciate the service for its protective measures, others warn of potential complications and inefficiencies.
This summary is generated by AI, based on text from customer reviews
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Because you solved my dilemma in a very nice way. You solved all my problems
You were very polite and concerned about this transaction and I appreciate you calling me back, continue your great work, thank you
You were able to answer my questions and helped me out with my problem and that's good.
Because you made sense of the process that I need to go through
You were very patient, professional and resolved my concern in 5 minutes, I appreciate it, thank you
You answered all my questions in a very satisfactory way and we appreciate your patience, thank you
You were very patient in helping me out for something that I am really not familiar with, thank you
You did a great job in helping me and I appreciate you calling back, thank you
Karl was able to resolved my concern in a timely manner.
Karl is very patience and he help me step by step and it makes easy for me to understand the process. He is very accommodating and helpful.
Because despite the issue with my name you helped me, it was pretty forward and everything was great
Service really good and answered all of my questions.
You helped me fixing the issue and that is fantastic and I like that
Solve the issue faster, great part of escrow support.
You took time to help me with this and the due diligence in explaining the process was exceptional, thank you
I am very pleased and quite surprised with your customer service!
You answered all my questions and you were nice about it
She was able to answer my questions and it made sense
You are awesome. I am not familiar with the process so I am glad for the assistance.
I appreciate the short hold time and the quick response
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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