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EricDress Reviews Summary
The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.
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There are a thousand Hamlets in a thousand people's eyes. I do think ericdress can get a five star. I've bought clothes three times on ericdress, including the birthday gift for my daughter.It is enough to prove that i believe in this site. And i want to give my sincere thanks to the customer service. Thank you.
The products on ericdress look exacly as on the website, including the measurement, the colors and the style.the goods is beautiful and has a good quality, we can buy many cheap but high-quality products there.
Ericdress has very fast delivery services and their products are of quality. Anytime i buy a jewell be it bracelets or necklaces i normally get a free shipping offer placed on the products. Lucky me. Sometimes their prices are given even 80% discounts.
Love the dress that i ordered, really fashionable and elegant. But it was delivered later than the promising time. I had asked them and the service was really patient to answer my questions. Thank you
Numerous issues with a first and last time order! Three items ordered and it was assumed that it was "ok" to ship all three items separately via UPS! =3X seperate import fees for me! Only one email received from company stating the parcel arrived in Canada! No UPS in my part of the country so constant calls to and from UPS to keep tabs on this cheap garbage coming from China. 3rd parcel was not so lucky and now marked as abandoned! Company only had to call UPS to retrieve but they refuse to help and I quote from their last email "I am to deal with this on my own and thanks for my deep understanding" Very frustrating to deal with these people, they cannot communicate worth a $#*!. Do yourself a favor and order from any site but this one! The two parcels I did receive were crap! The clothes stitching is crap, strings hanging all over the item! Oh and the bedding sets=GROSS! For $80 go to Walmart better quality than this $#*!
Customers staff always act immediately when contacted and also the exactly item you had ordered for reaches you and above their pricing is really promising. Thank you.
NIGHTMARE! The dress was defective and they will not refund or exchange it. I shipped the dress back and have successfully disputed the charge with my credit card company and the payment is being credited to my account. You do have recourse if you have had the same experience. I did everything possible to do what they asked and returned the item at my own expense but they will not make it right. At least I have the $ back.
My dear friend:
I can understand the feeling you have and I'm so sorry for that. Our staffs will always try our best to help solve your problem, we also welcome allcustomers to supervise our work and to put forward opinions, hope we can do better and let all you customers more satisfied with your shopping!
I like this shoes from ericdress online store so much. The moment I saw this dress, it was looking beautiful and I can say that in terms of quality it is far better than what I have expected. It is perfect..
I bought a t-shirt and a pair of earrings from there. The website has many women items for us to choose. And the delivery was good, rapid, no problem with it
I really am worried when I saw the handful of bad reviews, especially since I had placed an order on12/6/2014. It came today 10/7/2014 and I am glad I ordered. It will need minimal adjustments, (the dress has a train, we don't want a train so it will be removed at a tailor) and the strap is long (very easy fix). The rest of the dress is beautiful. I am glad I bought from here. The designer dress I wanted was twice the price and it had to be altered too, so I saved a lot of money.
I am really glad with the unique design which makes the dress completely different and mesmerizing in which i bought from shoespie online store. It makes me the centre of attraction wherever I wear this and gives a nice look to my body.
The dress was arrived on time as it shows in the site.Ang they often have discounts rin the store which provides us with more choice.
DO NOT BUY FROM ERIC DRESS.
First of all they are located in China, so if you have a problem with the order there is virtually no recourse.
I ordered two dresses from this company. I received a note from them saying that one of the dresses was out of stock. I inquired as to when it might be back in stock. They said it would not be, and they asked that I pick another dress. I was not able to find another dress, I asked for a refund.
Then the dress that they did send was sent as a UK 12 instead of a USA 12. The order form indicates sizes in USA, so why would I get a UK size? I asked if I could return the dress for the correct size. I had to go through PayPal to get an address. PayPal did "try" to get a resolution in the matter but I had to give up getting a partial refund to get the address to send the dress back for the correct size.
Which I was just informed that since the company never receive the dress in China (meaning it may have been delivered but they refused to accept). I will not get another dress or any refunds. Lesson learned
EXTREMELY DISAPPOINTED!
Dear my friend:
I'm so sorry that you have met so many pleasures. But could you offer us your order number so that I can help you check the details with my workmates.And we provide refund&returns, so please read the following policies with the link below:
http://www.ericdress.com/help/1Tracking-information-is-unavailable-67.html#detail1
We will try our best to solve your problems and please believe us to make the shoppnig be better.
If you have any questions about us, please write to me here:[email protected] or [email protected] you for your feedback and may you have a nice day!
Ericdress
The delivery is fast and the dress is so beautiful.Not only these, the design is good and it is the same as the pictures show. I really love my dress
This is a scam website! Never order anything from it. I ordered something early in May, till this day, I never received my order. Tried to contact them, but they keep telling stories. Service agents keep changing their names and you have to explain your case all the time. They are a NIGHTMARE to deal it.
The dress looked so nice but i wore it a little larger.in all, it's ok to buy.
I ordered 4 "gorgious" dresses from the site... Delivered later than promised. Quility is TERRIBLE. Not a single lable! No return address or label. Worst experience ever! This company has no shame! Just thieves! I already warned about this company all my friends and acquaintances.
SHAME ON YOU, ERICDRESS!
Dear my friends:
I'm so sorry the unpleasures caused in this shopping.We company provide refunds&returns and please read the referring policies via the link below first:
http://www.ericdress.com/help/Returns-Refund-Dispute-15/
Then could you offer me your order number so that I can communicate with our workmates to solve your problem as soon as possible.
Thank you for your feedback and if you have any questions please write to me here: reviews@ericdress. Com. May you have a nice day!
Ericdress
The shopping experience was great. I got my shoes delivered within a short time. It is well designed and fits perfectly.
Caution: They don't really accept returns.
Read other reviews too. They ship the dress from China and then don't want to accept returns if it doesn't fit or look right. Instead, they will offer you a discount on your next purchase... for another dress that probably won't fit.
My dear friend:
I'm so sorry to reply to you late. I'm so sorry you aren't satisfied with our service.And we accept returns and you can read the returns and refund's policies via the website:
http://www.ericdress.com/help/How-to-cancel-an-order-that-hasnt-been-paid-354.html#detail1.
And could you offer me your order number so that I can communicate with my workmates for your problems.
Anyway, we will try our best and win your trust.If you have any other questions, you may write to me here:[email protected] or [email protected].
I will make sure that our service manager contact you for details.
Thank you so much for your feedback. May you have a nice day!
Ericdress
Ordered shoes for prom and they were terribly made, damaged, wrong material and color. These shoes were nothing like what they advertised. They have poor customer service, very slow to response if they do at all, no information to return products and all the numbers on their site are fake. I have been going back and forth trying to get an address to return the shoes but they are not giving that data out. They keep telling myself and the bank they refunded the money but they haven't. Stay away from them a bunch of scam artists.
[EricDress Rep] My dear friend, So sorry for your unhappy.
Could you please let me know how your shoes with low quality, we are happy to help you solve that.So please show me some pictures about the shoes. Thank you very much!
And also could you please send me your email address and order number so that I could help you to check the order with my workmates.And then I will let our service manager contact you to solve the problem soon.
If you have any questions about us or your shoppings, please contact us with the e-mail: reviews@ericdress. Com. May you have a nice day!
Ericdress
From the business
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thnks for shopping with ericdress. I am so SORRY hear your shopping experience. Could you please let me know your order number so that I could know your situation and I can communicate with our workmates to solve your problem as soon as possible.
You can also write to me here: [email protected] or [email protected].
Our sales manager will cntact you.
Thank you for your feedback.
Ericdress