On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EricDress Reviews Summary
The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
WARNING-horrible quality! Horrible chemical smell! VERY cheaply made! Save your money and buy clothes somewhere else! Very frustrated with their customer service and return policy, still working on getting a refund from them, will be making a lawsuit in case of not getting it. BEWARE!
Very bad service. Ordered 9 items but only got 5 items with a big tear at the back on 1 dress. Not responding to emails. Take long to get orders.
Dear friend:
I'm so sorry for the problems you have met. Could you give me your order number so that i can check it for you? We will reply to you as soon as possible.
You may write to me here: [email protected] or [email protected].
On behalf of ericdress, I apologize for not meeting your demand. Hopefully ericdress service team could get your complaint resolved at your satisfaction.
Kinds and regards
Ericdress
I bought a dress in fuchsia. It was for a wedding (which was just last night), and EVERYONE said it's so beautiful. Good quality fabric, fits perfectly, well made. All good, I have nothing to complain about. Well, only one, it's too long for me, I had to shorten it by myself, but I guess it was supposed to be. Anyway, I would definietely recommend this dress. And since this is really good quality, I would like to purchase other dresses here in the future for sure
The dress fit perfectly and looks great! I am very pleased with my purchase. It looks beautiful on my daughter. It arrived on time and in good shape. I would definetly purchase other items from this company.
I found the dress a very good fit and material. However the bust of the dress will need some work as its quite big. But all in all very good value would highly recommend.
The wedding dress is good quality, the appliques are beautiful. I am very, very happy with this purchase. People are surprised when i tell them that a dress this perfect cost under $240.99! Thank you for my wedding dress, viel, warp, gloves etc. they are so so stunning! And it fits great. Can't wait for my big day, I will definately recommend you to others!
Hola. Desde Republica Dominicana En verdad estoy satisfecha en todo. Hice mi pedido para mi sesion de fotos en Boda y me llego 2 dias antes. Al igual que mis zapatos. Gracias Ericdress por el buen y confiable servicio. Les recomiendo confiar y comprar.
I ordered this dress for my upcoming wedding in July. I ordered it custom made to my size. I must say, the quality of the dress is amazing for the price. I don't think I could buy the material in Australia for that. Very happy with my purchase. Have also ordered my bridesmaids dresses and now eagerly awaiting their arrival. I would recommend ericdress to anyone looking for great value for money!
I have ordered quite a lot from ericdress.com and I loved it. The quality is awesome and I didn't expect that good quality. I am loving it.
I have no complaints about the store.It is a reliable website where the shipping is really fast and the products are mindblowing.
Customers staff always act immediately when contacted and also the exactly item you had ordered for reaches you and above their pricing is really promising.
That is fashion enough and good quality worth the price. Simply Amazing! Love this coat
I am happy with the most popular dresses and the nice eye catchy color which makes the dresses so beautiful.
ZERO STARS! HORRIBLE DISHONEST SELLER! They sent an entirely different dress than the one I ordered and refused to acknowledge the error. Instead, they tried to convince me to keep the hideous dress they sent telling me that I would "be more beautiful" in the one they sent vice the dress I ordered. I went through several disputes via paypal and in the end ericdress wanted me to pay the shipping to return the dress before refunding me. I refused to pay the shipping as I no longer trusted them to refund me for the shipping or the dress. They would not send me a shipping label. And they even went so far as to remove the pictures of the dress I ordered from the site. My guess is they did not even have the correct dress in stock and instead of notifying me, they decided to just send an entirely different dress as a replacement. In the end I had a disgustingly ugly dress which was poorly altered, out $248 and had to purchase another dress for the Marine Corps Ball and after the alterations I spent another $200. GRRRRRRR! Do yourself a favor and buy American! Don't trust the chinamen at ERICDRESS! DIRTY CROOKS.
. Dear friend,
I'm sorry that you have met this kind of trouble. I can make sure that my workmates are active to sovle your problems. Could you please give me your order number so that I can check it? I will contact you after I communicate with my workmates for your order.
You may write to me here:[email protected] or [email protected]
I will make sure that our service manager contact you for details.
Thank you so much for your feedback.
Ericdress
The shopping process is great. Love the prices and the styles!
I bought a jacket on ericdress some weeks ago, when it arrived I was amazed by the quality, it was so good compared to other online stores!
It also arrived very fast, and the prices were not very expensive
Various of fashion dresses I like very much with best prices. I like to shop here for my things and i saved more money
Th skirt I order arrived in 7 days and it was way more beautiful than what i even imagined! I'm really happy with it and with the amazing customer service. I just can't stop staring at the wonderful quality of the dress and how well it's finished, will wearing it non-stop!
The price is really reasonable and low for the amazing product I got.
It's OK. Although It took a little long to arrive it is a fact that the dress I ordered was made and shipped to me. It is designed to my size and so fits me. It is well designed. The color varies a little bit from what I ordered, as in, It is brighter. But it is still within my color range and I like it. Hope next time it would be shipped faster than it took.
I'm satisfied with my items that I bought. The dress was so pretty in a low price. I think I will buy in ericdress again.
From the business
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Women's Clothing Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear my friend:
I'm so sorry that you have met so many pleasures. But could you offer us your order number so that I can help you check the details with my workmates.And we provide refund&returns, so please read the following policies with the link below:
http://www.ericdress.com/help/1Tracking-information-is-unavailable-67.html#detail1
We will try our best to solve your problems and please believe us to make the shoppnig be better.
If you have any questions about us, please write to me here:[email protected] or [email protected] you for your feedback and may you have a nice day!
Ericdress