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EricDress

3.3

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EricDress Reviews Summary

The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.

This summary is generated by AI, based on text from customer reviews

service
576
value
560
shipping
568
returns
440
quality
539

We monitor reviews for authenticity

Virginia
2 reviews
2 helpful votes
Follow Michaelia B.
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My shoes arrived quickly and appropriately packed (wrapped in a protective bag, a waterproof bag and kept safe in a cardboard box). The shoes are exactly as pictured - good quality and well put together. My tip: Make sure you measure your feet carefully when ordering - i had to reorder in the next size up as the first ones were much too tight even though I thought I'd measured properly. At $45 it wasn't too bad to reorder though. Very happy with the comfort and appearance of these shoes for my wedding day!

Date of experience: December 11, 2014
Australia
1 review
0 helpful votes
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Eric Dress
December 11, 2014

They are useless. I purchased 8 items - all the same size, only 2 fit - I'm an extra large but 6 of the items fitted my sister in law who is a size 6/8 (Aussie sizes) 4/6 (US) come on guys 6/8 or 4/6 how frigging thin are Chinese women!

Date of experience: December 11, 2014
ericdress e. — EricDress Rep
over a year old

Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected] or [email protected]. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team

California
2 reviews
12 helpful votes
Follow Bruce G.
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I ordered 3 items. I got no verification from Eric dress that the order had gone through. Only a confirmation from Paypal that my payment has been accepted. After about 4 weeks I sent to email to Eric dress asking for some status. They had none. That night I received a message from DHL informing me that a delivery was going to be made the next day. That delivery was from Eric dress and was for part of my order. I was very disappointed not only in the quality but in the sizing. I am an adult woman, and the coats that I ordered might fit my grand daughters who are 6 & 8. I fear the only way to rectify this matter may be to call Eric dress. Turns out they are in the Republic of China. Wonder how much the international call would be?

Date of experience: December 11, 2014
ericdress e. — EricDress Rep
over a year old

Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected] or [email protected]. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team

Virginia
2 reviews
3 helpful votes
Follow Madeline B.
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My order was a combination of three dresses and to pairs of stiletto heels. I did this because I wanted to order to a total cost of 200 usd so that I could avail the free shipping that was part of a promo bundle. After I had processed and cashed out, my total bill was 207 bucks. Processing took quite a while, something like two weeks. I Mailed the C. S department and they responded almost immediately. I learned my order had been shipped. In three days time; that is from my contact day, my order came. Like any other shopper I was so Eager to open It. Anyway all orders were well designed. I will shop again from the site.

Date of experience: December 11, 2014
Italy
1 review
0 helpful votes
Follow Me V.
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These red color boots is very popular among girls and I was searching for this color for a long time. At last I found this wonderful color in Ericdress.com. I love these boots so much. Very satisfied with the products, shipping and customer service!

Date of experience: December 11, 2014
Virginia
2 reviews
2 helpful votes
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If there was a way to give 6 stars I would. The sixth star for the shipping that was done at a lightning speed. I thought standard shipping takes long but once I had received a tracking number through a mail, it took three days for the dress to come against my expectation to get it in 7 days or more. The dress looks great as well. Thanks

Date of experience: December 11, 2014
Montana
2 reviews
0 helpful votes
Follow Dominic T.
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I recieved the dress 20 days after having ordered it. Am speechless! The dress is more than amazing! Am totaly satisfied and in love with it! The Service was great! Everything is perfect here! I recommend it to everybodyyyy! Thank you very much Ericdress *-------*

Date of experience: December 11, 2014
New Zealand
1 review
0 helpful votes
Follow JO D.
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The material with which these ankle boots are made up of is of impressive quality. Its fits perfectly to my feet and gives a jovial feeling while walking. It red color makes it a adorable stiletto...

Date of experience: December 10, 2014
GB
2 reviews
2 helpful votes
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Thank you
December 11, 2014

Thank you. I had the best shopping online experience when I was buying from you. So I would like to say that you have the best customer service which is very appreciated by all your customers. Only if that you can improve your shipping speed, that will be better.

Date of experience: December 10, 2014
France
2 reviews
2 helpful votes
Follow Maria E.
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As always, I am beyond impressed with the level of customer service with this company. BY FAR the best service of any other company I have shopped with. Your efforts are truly appreciated!

Date of experience: December 10, 2014
New Jersey
2 reviews
2 helpful votes
Follow Hulda G.
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Hello!
December 11, 2014

Hello! I just wanted to thank you for the boots. I couldn't believed my eyes, they are really fantastic. Thanks, Thanks, Thanks!

Date of experience: December 10, 2014
Germany
2 reviews
2 helpful votes
Follow Letitia C.
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Just wanted to leave you some feedback
December 11, 2014

Just wanted to leave you some feedback. My shoes were delivered so quickly, I was very impressed how fast you despatched them, thankyou. The shoes are fantastic and very comfortable. I never want to take them off! Thank you xx

Date of experience: December 10, 2014
New York
2 reviews
2 helpful votes
Follow Rosalind S.
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My dress is really really BEAUTIFUL AND SEXY, it makes my curves look beautiful. Im very pleased. Thankyou!

Date of experience: December 10, 2014
GB
2 reviews
2 helpful votes
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Excellent tailoring and material
December 10, 2014

Excellent tailoring and material. I ordered different styles but same color and the color matched exactly for all of them. Perfect.

Date of experience: December 10, 2014
GB
2 reviews
1 helpful vote
Follow Laurel B.
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I love love this dress, got it in daffodil as my bridesmaid dress... got it within a week with expedited shipping. I will post a picture after the wedding.
Thanks ericdress!

Date of experience: December 10, 2014
Australia
2 reviews
5 helpful votes
Follow Nelly J.
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Exactly what I wanted!
December 10, 2014

Exactly what I wanted! Well made and half the price of dress shops! Thanks!

Date of experience: December 10, 2014
KR
1 review
1 helpful vote
Follow Atalanta P.
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I love my cotton sheath dress with long sleeve and round neck. It looks superb in this combination with plain round neck. I wore a small piece of jewelry and I looked simply beautiful. The cotton fabric is very cool.

Date of experience: December 9, 2014
KR
2 reviews
3 helpful votes
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Absolutely beautiful dress!
December 10, 2014

Absolutely beautiful dress! My dress fits nicely exactly according to measurements.In addition, the customer services are thorough and quick to respond. They made sure I had resolution to any questions I had regarding my order. Thank you!

Date of experience: December 9, 2014
Qatar
1 review
0 helpful votes
Follow Outfit B.
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They have very bad customers service
I paid them cause I Seen many good review
They keep on sending me to pay my order and after payment no one will reply you
And after 3 days from payment they still asking me if I paid my order and the data of payment and I sent it already before 3 days, they take full day to reply one question even u sent them in same time they message you

My order I should receive it in 8 days now 3 days left and they still asking Me payment

Date of experience: December 9, 2014
ericdress e. — EricDress Rep
over a year old

Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected] or [email protected]. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team

KR
2 reviews
4 helpful votes
Follow Phyllis E.
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Just to say thanks for my order
December 10, 2014

Just to say thanks for my order. Fit perfectly. Excellent service. Will be recommending you to my friends.

Date of experience: December 9, 2014

From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...


ericdress.com
London, England, United Kingdom