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EricDress

3.3

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EricDress Reviews Summary

The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.

This summary is generated by AI, based on text from customer reviews

service
576
value
560
shipping
568
returns
440
quality
539

We monitor reviews for authenticity

GB
2 reviews
2 helpful votes
Follow Esther W.
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Hi, here, I am very happy to share that I have got my new jacket anmd everything is fine.The color of the jacket is lighter than the picture I saw from the site, but its beautiful.

Date of experience: December 15, 2014
Georgia
2 reviews
2 helpful votes
Follow Bonnie B.
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I have never had a bad experience ordering from this site. Orders always arrive on time with no problems and the website has great deals.

Date of experience: December 15, 2014
GB
2 reviews
2 helpful votes
Follow Sandra B.
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I have made two purchases on ericdress.com and no problems encountered. Both items (a pair of shoes and a business style dress) were as described and arrived on time. Not cheap but not too expensive so I'm happy to recommend.

Date of experience: December 15, 2014
Saudi Arabia
2 reviews
2 helpful votes
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I had seven bridemaids for my wedding each of their dresses were customized to fit their body types. I loved the material used to make them look alike and comfy. I am also happy that I now have a wife through a successful wedding Great site indeed.

Date of experience: December 14, 2014
Florida
2 reviews
2 helpful votes
Follow Elvira G.
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Although am a gay, I do also shop here coz some stuff fits me. The reasons I do so is to minimize discrimination shopping in the mall. Back in my country unisex are respected but here! Thanks to Ericdress. I could not have had any other better experience elsewhere. I am confident also with the process because they always make me satisfied.

Date of experience: December 14, 2014
New York
2 reviews
2 helpful votes
Follow Olga B.
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I did not know that it was possible to get stiletto shoes. After looking at different designs in this site, the flower high heels got my attention and I went ahead to order them. I got them in no time since they were already made. Lovely customer service must also be applauded.

Date of experience: December 14, 2014
Canada
1 review
1 helpful vote
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We ordered and paid for 5 items.One item valued at $79 was delivered last week with a additional cost of $38 for delivery.The other 4 items have not been shipped and when I contacted them they said they were sorry about the delivery price and would I like to see what was new on sale. They are avoiding the other 4 items and asking me if I want to buy more.

Date of experience: December 13, 2014
ericdress e. — EricDress Rep
over a year old

Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected] or [email protected]. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team

California
1 review
1 helpful vote
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Horrible!
December 12, 2014

Horrible! DO NOT order from this place. I just received my dress and its very poorly made. I should have read the reviews before ordering with them.

Date of experience: December 12, 2014
ericdress e. — EricDress Rep
over a year old

Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected] or [email protected]. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team

Austria
2 reviews
0 helpful votes
Follow Mandy L.
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One of the most awaited event was my 20th birthday. My mom allowed me to choose the dress that I really liked. My event was fast approaching and it really gave me a hard time. I talked to someone at tbdress if she could ship the Sherri hill dress immediately. Surprisingly, it arrived on 2 weeks before my wear date. You are so Super tbdress!

Date of experience: December 12, 2014
France
2 reviews
2 helpful votes
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This is just a simple way to say Thank you for the great customer care service, fast delivery and altering my dress. The price was also greatly discounted.

Date of experience: December 12, 2014
Czechia
2 reviews
2 helpful votes
Follow Chloe D.
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I ordered a dress (custom sized) and i am amazed about the customer service which has been so helpful and concerned that my measurements are right. The dress was made in no time at all and delievered 3 days before expected delievery date. No need to say the dress was perfect! Thanks!

Date of experience: December 12, 2014
Denmark
2 reviews
17 helpful votes
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I have ordered a few items from this site and have had excellent service and prompt shipping every time. I ordered my wedding dress for our beach wedding and loved everything about it! The quality, craftsmanship, description, service, shipping, etc... were all perfect and i have no complaints and would order a dress again in a heartbeat.

Date of experience: December 12, 2014
Belgium
2 reviews
2 helpful votes
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Love the shoes!
December 12, 2014

Love the shoes! These shoes are beautiful, very comfortable and quite affordable. I love that you can choose any heel size. The shoes arrived very quickly. I would say that they run about 1/2 size too small. I ordered the 6 1/2, which is my regular size, and they were a bit too snug.

Date of experience: December 12, 2014
NL
2 reviews
2 helpful votes
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I am giving a 5 stars because the wedding dress is absolutely adorable. It was tailored to the measurements we had given to the customer service during the ordering process. We are just waiting for the wedding day now.

Date of experience: December 11, 2014
GB
2 reviews
2 helpful votes
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What nice clothes online shop!
December 12, 2014

What nice clothes online shop! The great designs they offer have always turned me n and most of my closet's content is from this site. Thanks for the continued offers and promos on stuff.

Date of experience: December 11, 2014
GB
2 reviews
2 helpful votes
Follow Hedda W.
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My overcoat looked more quality than it is at the site. It came designed in a pretty soft textile. A good number of people complemented and desired to be acquainted with where I got my overcoat. It is much better than most coats I have ever owned

Date of experience: December 11, 2014
Germany
1 review
0 helpful votes
Follow LYlUYU E.
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I am very happy and will be happy if you also owned this two ways of wear style beige boots in your wardrobe. You can always have perfect shoes available. The material is unique; they shipped very early and arrived at my home in record time.

Date of experience: December 11, 2014
France
2 reviews
0 helpful votes
Follow Simona L.
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I recently ordered several articles of clothing for my daughter's birthday which just passed. I am always somewhat worried when I purchase clothes over the internet as a gift as they often show up quite different than expected. This was definitely not the case here. Everything I ordered was exactly as described and fit wonderfully! My shipment... arrived within the time frame. My daughter absolutely loved everything she got. Thank you for making my daughter's birthday gift a winner!

Date of experience: December 11, 2014
Germany
2 reviews
3 helpful votes
Follow Daphne T.
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Got everything I needed and I'm very satisfied with the experience of my first purchase. Fast shipping, pleasant customer service and really nice site with a huge variety of products. I did however run into a problem which they should consider fixing: My 2nd and 3rd order were returned to them because of a customs security issue (I was, of course, refunded each time). I hope they fix this by putting some kind of label on the product's page to let you know the item may not be allowed to pass customs security resulting in a returned order. Other than that issue, I'll continue to shop with them.

Date of experience: December 11, 2014
Delaware
2 reviews
2 helpful votes
Follow Donna R.
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This was the first time ordering through here (for military ball). I ordered this dress in ruby color customized to my measurements. Because of that they emailed after ordering to confirm the measurements were correct. That made me wonder and i measured again. Thankfully i did. Its still a tad bit larger on the bust area but nothing major. I loooove this dress! I was surprised how fast it was done and by time i ordered to me receiving it, only took half week.

Date of experience: December 11, 2014

From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...


ericdress.com
London, England, United Kingdom