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EricDress

3.3

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EricDress Reviews Summary

The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.

This summary is generated by AI, based on text from customer reviews

service
576
value
560
shipping
568
returns
440
quality
539

We monitor reviews for authenticity

New Jersey
2 reviews
2 helpful votes
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Beautiful dresses
December 22, 2014

Beautiful dresses. I was a bit hesitant ordering online, but they were exactly what I was after. I would order dresses from this site again.

Date of experience: December 21, 2014
Illinois
2 reviews
2 helpful votes
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Although I accidentally ordered the wrong colour (My fault) surprisingly this dress in the colour Regency is simple stunning! I have now changed my entire wedding colour scheme to be regency and my bridesmaids look amazing! Custom measurements were spot on - fits perfectly.

Date of experience: December 21, 2014
Illinois
2 reviews
2 helpful votes
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Dress is fantastic value for money
December 22, 2014

Dress is fantastic value for money. I ordered this in black and it looks stunning. I ordered a standard 12 and i have to have it taken in a little and the length is too long, but i was expecting that.

Great quality all round.

Date of experience: December 21, 2014
Illinois
2 reviews
2 helpful votes
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Bridesmaid dresses wow, so surprised exactly as order, quality fantastic and all doubled lined. Guys belts great quality leather also, very happy thanks so much!

Date of experience: December 21, 2014
NL
1 review
0 helpful votes
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Bestelling geplaats op 3-12 nooit meer ietst gehoord antwoorden niet po mails koop hier NOOIT

Date of experience: December 21, 2014
ericdress e. — EricDress Rep
over a year old

Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected]. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team

Connecticut
1 review
1 helpful vote
Follow Nancy I.
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I placed an order on 12 /08 for six coats and still haven't received. I have emailed and receive a response that my order has been shipped and I should check my local post office!? They also provided a link for tracking which looks to be some BS site that doesn't even work. With the amount of money I spent I will definitely be looking for recourse if I don't receive my order soon.

Date of experience: December 20, 2014
ericdress e. — EricDress Rep
over a year old

Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected]. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team

Maine
4 reviews
30 helpful votes
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Bad. Really really bad
December 20, 2014

I bought a sweater. It was really cute in the picture. In real life, the quality was pretty bad. It was also appeared they ran out of yarn while making it, so simply just stopped where they ran out. Thus, a butt length sweater actually came to my waist. (I am 5'2" so this is not a matter of being wrong size, as they told me.) The fur collar was made of - I don't know, but it was pretty bad.
They refused to accept returns. They suggest that instead I give it to charity. Luckily, I paid with paypal, and was able to successfully make a claim thru them. Shipping? I don't remember exactly how long it took. More time than I expected. 4 to 6 weeks, is my recollection. Also, when I gave them a poor review online, they were SOooo helpful. So they sounded. In actual fact, out of the public view, they couldn't have cared less. No. Save yourself the heartache. Shop elsewhere.

The photos show what I ordered and what I received.
One shows the back of the sweater I received. If you count the designs, there are 12 going down the back. In the back picture from their site, you can see there are 20 rows of this design. No wonder it is so short!

Date of experience: December 20, 2014
ericdress e. — EricDress Rep
over a year old

Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected]. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team

Canada
1 review
2 helpful votes
Follow Christina H.
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I have ordered a pair of boots and still haven't received them. So I will never order from them again. I have emailed them and got no response yet.

Date of experience: December 19, 2014
ericdress e. — EricDress Rep
over a year old

Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected]. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team

GB
1 review
1 helpful vote
Follow maxine w.
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I bought 2 coats from this site, only 1 has arrived. I ordered a size UK12, colour cream. I received a pale pink coat that my 13 yr old grand daughter can't get on she is a size 6. Have emailed 3 times and getting no reply. Have to admit the quality is very good but if you can't wear it, what's the point... DO NOT BUY FROM HERE...

Date of experience: December 19, 2014
ericdress e. — EricDress Rep
over a year old

Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected]. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team

Illinois
2 reviews
1 helpful vote
Follow Pamela F.
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I ordered 2 items from Ericdress 12/8 an they took my money out of my bank account with in 10mins of making order! Nothing has happen with my order ever since that day! I sent them an email with no responce as of yet. It's been 3 days now. There is no other way to contact them either! If you read through the reviews with problems you see they send the same message to everyone! If I don't get my order or my money back by Monday I'm turning this company in! This is the first online company I have ever had this much trouble with. I do 90% of my shopping online. DO NOT ORDER FROM THIS PLACE!

Date of experience: December 19, 2014
ericdress e. — EricDress Rep
over a year old

Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected]. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team

KR
2 reviews
2 helpful votes
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Looks exactly like the image!
December 19, 2014

Looks exactly like the image! Wonderful fit and length! Highly recommend Ericdress to all my friends&family :)

Date of experience: December 19, 2014
Hong Kong
2 reviews
2 helpful votes
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" I would like to thank you for seeing my order got processed quickly. I received the boots yesterday in time for the birthday and I am very happy with them. "

Date of experience: December 19, 2014
Hong Kong
2 reviews
2 helpful votes
Follow Chloe E.
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I have got my items ordered on last Friday, my new jacket is very beautiful and the color is the same with the presentation picture. Like it very much.

Date of experience: December 18, 2014
Illinois
2 reviews
2 helpful votes
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Thanks for boots, they have arrived, very beautiful and comfortable. I will suggest to my friends as well. Your service is very good and very quick!

Date of experience: December 18, 2014
Washington
2 reviews
2 helpful votes
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Well, this is my first order on Ericdress. But I feel that their online service did a good job, they know what I need and can answer my questions very frequently. I can't help speaking highly of them and I will order here again for sure.

Date of experience: December 18, 2014
KR
2 reviews
2 helpful votes
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I've just receive my boots!
December 19, 2014

I've just receive my boots! I love it! Thanks for your fast service.

Date of experience: December 18, 2014
Washington
1 review
0 helpful votes
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I placed an order for 2 evening gowns last Dec 7 and I still haven't received them. I checked the order details from the website and there was no tracking information. We are leaving out of town on Mon dec 22 and we need these dresses. If I dont get these by this weekend I will return these and get a refund. I emailed my complaint and tried to call the international phone number but no answer

Date of experience: December 18, 2014
ericdress e. — EricDress Rep
over a year old

Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected]. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team

Kentucky
1 review
0 helpful votes
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I ordered 2 pair of boots for myself, was hoping to have a couple of pairs of comfy boots for the winter, I had ankle replacement surgery so I needed something I could get on and off easy, I recieved the boots 15 days later, which was fine I loved the boots, the problem was they was no where near my size 7, the shipping was so high i didnt mind paying for it once but to sent it back would cost as much as a pair of boots, they look like a children pair of boots that would a child around 7 or 8 years old. I really don't know what to do about this problem i think the shipping was 30.oo dollars so not reasonable to ship back because that would be a cost of 60.00 for the orginal shipping plus the new shipping. Any ideas 4 me?

Date of experience: December 18, 2014
ericdress e. — EricDress Rep
over a year old

Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected]. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team

GB
1 review
0 helpful votes
Follow Elizabeth M.
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I saved lots of money while I look beautiful and sexy on the dress I ordered here. Special occasions are endless and ladies should realize that looking nice will always makes you adorable and even respected. It is great pleasure I found this site where I get what fashion I want.

Date of experience: December 17, 2014
California
1 review
0 helpful votes
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Ladies in general love to look good in special occasion; the elegant, luxurious evening dress I got from this site will match the event i'm attending on 22nd. It is off-the- shoulder that would make me have necklaces and jewelries I desire in which it will make me look even more elegant. I got this dress from this site and am really excited I shopped here.

Date of experience: December 17, 2014

From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...


ericdress.com
London, England, United Kingdom