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The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.
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This is the best product that I have received from this company! Will purchase again!
I have rec'd my order and am very pleased with it.
This was my first order; but I just made another order to send to a relative in Louisiana. I think she will love it!
My experience with Erikdress.com is terrible. Their stuff has very poor quality, E-mails are being ignored and return is practically impossible.
It is just waste of money.
I would never recommend this website to anybody.
D. A.
Absolutely beautiful - More than I expected. Totally worth it. I am giving as a gift to my mom. Deleivery was almost 10 days after I ordered. Great!
Beautifully made, exceptional price. Will definitely recommend to others.
Really pretty pearls little handbag. I am looking forward to use it on my wedding day.
My friend and I saw the ericdress.com while surfing the internet. We both got curious, but when we opened it we are like "Wow! The dress are so beautiful!" We both didn't had 50-50 decisions, what we did we called at tbdress and good thing is their customer service crew are so cool, and very well served to us. The dress are so beautiful, thank you ericdress!
Belli e caldi, mi piacciono tanto, gli ho presi di tutti i colori. Vestono benissimo!
" Thank you sooo much for my boots, I'm in love! I've put them on and don't wanna take them off! "
Нормальные леггинсы, хорошо тянутся. На осень и весну, для зимы тонковаты.
Bellissimo, proprio come in foto. Sono rimasta veramente soddisfatta. E' molto morbido! La pelliccetta si può staccare perchè si applica con dei bottoni, così lo si può indossare anche senza.
Everything is too small, not standard sizes, some of the items are of the poorest quality, the sole of the boots fell off after wearing them once etc. Big disappointment. Plus I had to pay extra for shipping to DHL, which was totally unexpected, since I had already paid for the shipping when I made the order. It took 3 weeks for my stuff to arrive... I will never make this mistake again and would not recommend the company to anybody.
I ordered a dress for my daughter's dance. I was concerned about the time frame and the fit. I measured her and ordered accordingly. It came with a week to spare and fit her perfectly. The dress was gorgeous and high quality. I couldn't be more pleased. We will be ordering again from ericdress.com
I really love your service. Among all the websites your are the best in customer service. I ordered from many, many other websites but you are the best. One of my orders which I need as fast as they could send it to me got to Qatar in less than 3 days which was super great. I thought that it would take about 5 days... but wow, I got the dress today in less than 3 days, all the way from China to Saudi Arabia.
Let me start with saying I am extremely appreciative to everyone who helped me at ericdress. They saved me from a miserable existence because that is what my life would have been made by my daughter if ericdress hadn't come through like they did. Our search for a Senior Ball gown started off real bad to begin with. We went to other stores and every dress she liked either didn't have her size or not the right color. Every time she got her heart set on a dress they would get back to us and it was either discontinued or they couldn't get it here in time. We had all been given up specially after we ordered a dress on line through a company that I think wasn't a real dress company to begin with. I finally ordered from ericdress and was very pleased
Where do I start? Well, you are ordering from China and the items come via boat, so expect a several month delay. The clothes don't fit western bodies. The items I received were at least 3 and possibly 4 sizes smaller than their lables. Their descriptions suck (just read the one for coats - doesn't talk about lining, fill or anything else important to buying a coat). This is what I got from customer service when I asked for instructions to return an item, "I am sorry to hear that the cloth you ordered does not fit you well. You can return it back, but the shipping cost is very expensive.It will be a big lost for you.We suggest you give it to your relatives or friend as a gift or resell it locally at a good price." STAY AWAY!
Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected]. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team
These are fantastic! I bought all the colors! These are so warm and comfortable. My only complaint would be that I do wish they made a larger size. The one-size-fits-all does stretch to fit, but becomes slightly transparent over the butt and thighs which is where I want them to be opaque.
Love my leggings. Just the right amount of warmth for cycling this winter.
The inside of my tight is very warm and so soft. They are perfect if you get a shirt to cover the to part. They look like pantyhose but they are very thick and warm. They are also great to fit under jeans because of the fabric.
Answer: Dear friend, Thanks for your mail. We have checked your order and your payment has been passed. Our support will send you the related email about your order, please pay attention to your email box and junk mail box, which you registered on our site. Your support will be highly appreciated. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question, After you signed up and you can login your account. When you are placing your order, you will see on the right above of your pages, If you have any other questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day. Best regards, Ericdress Team
Answer: Dear Sara, Thanks for your question here. Our size charts are for foreign countries.If you want to order, please kindly visit our size chart so that it would be more accurate. Some buyers bought items without referring our size chart. Hope that you could understand. Any other questions, please feel free to let me know at [email protected] or [email protected]. Have a nice day. Ericdress Team
Answer: HI, dear Natasha, Thanks for your question here. For the size, you could order according to our size chart details, there should be no problems about it. Any other questions, please feel free to email us at [email protected], I would be able to help you. Have a nice day. Ericdress
Answer: Hi, dear, thanks for your question here. For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving would be around 25 days. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. Hope this would be helpful for you. Have a nice day. Ericdress
Answer: Dear Vickie, Thanks for your question here. We are a popular store now and we have lots of customers around the world. If you want to order from us, you neeed to know the follwing: For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving is slower than others. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. If you have any other questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day. Best regards, Ericdress Team
Answer: Avoid this company, the sizing is inconsistent,, small being very small and the large extremely large. Even when you use their sizing guide there does not seem to be consistenency from one style to the next style of dress. YOU WOULD BE VERY DISAPPOINTED IF YOU ORDER FROM THEM.
Answer: Dear Janery, Thanks for your question here. We have a huge amount of customers around the world and also we have many policies on our site. If you want to buy on our site, please refer to our size chart, which would be correct. Thanks. If you have any other questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Nice day. We are very sorry for the unpleasant things happened on you. But our persons have emailed you at:[email protected] for 2 times, we didn't heard from you. Please just check your mail box and send a reply. We need to know your specific delivery address so that you can get the items you ordered. Please let me know as soon as possible. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question here. We are a well online store with good reputation and we have lots of customers around the world. For more, you can also visit our site also, please feel free to write us at [email protected] or [email protected]. Have a good day. Best wishes, Ericdress Team+
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...


Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected]. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team