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EricDress

3.3

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EricDress Reviews Summary

The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.

This summary is generated by AI, based on text from customer reviews

service
576
value
560
shipping
568
returns
440
quality
539

We monitor reviews for authenticity

New York
2 reviews
2 helpful votes
Follow Dominic G.
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This is the best product that I have received from this company! Will purchase again!

Date of experience: January 4, 2015
New Jersey
2 reviews
3 helpful votes
Follow Brook J.
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I have rec'd my order and am very pleased with it.
This was my first order; but I just made another order to send to a relative in Louisiana. I think she will love it!

Date of experience: January 4, 2015
Canada
3 reviews
13 helpful votes
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My experience with Erikdress.com is terrible. Their stuff has very poor quality, E-mails are being ignored and return is practically impossible.
It is just waste of money.
I would never recommend this website to anybody.
D. A.

Date of experience: January 4, 2015
New York
2 reviews
3 helpful votes
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Absolutely beautiful
January 4, 2015

Absolutely beautiful - More than I expected. Totally worth it. I am giving as a gift to my mom. Deleivery was almost 10 days after I ordered. Great!

Date of experience: January 3, 2015
New York
2 reviews
3 helpful votes
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Beautifully made, exceptional price
January 4, 2015

Beautifully made, exceptional price. Will definitely recommend to others.

Date of experience: January 3, 2015
New York
2 reviews
3 helpful votes
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Really pretty pearls little handbag
January 4, 2015

Really pretty pearls little handbag. I am looking forward to use it on my wedding day.

Date of experience: January 3, 2015
Japan
2 reviews
1 helpful vote
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My friend and I saw the ericdress.com while surfing the internet. We both got curious, but when we opened it we are like "Wow! The dress are so beautiful!" We both didn't had 50-50 decisions, what we did we called at tbdress and good thing is their customer service crew are so cool, and very well served to us. The dress are so beautiful, thank you ericdress!

Date of experience: January 3, 2015
New York
2 reviews
3 helpful votes
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Belli e caldi, mi piacciono tanto, gli ho presi di tutti i colori. Vestono benissimo!

Date of experience: January 3, 2015
New York
2 reviews
2 helpful votes
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" Thank you sooo much for my boots, I'm in love! I've put them on and don't wanna take them off! "

Date of experience: January 3, 2015
GB
2 reviews
3 helpful votes
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Нормальные леггинсы, хорошо тянутся. На осень и весну, для зимы тонковаты.

Date of experience: January 3, 2015
GB
2 reviews
3 helpful votes
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Bellissimo, proprio come in foto
January 4, 2015

Bellissimo, proprio come in foto. Sono rimasta veramente soddisfatta. E' molto morbido! La pelliccetta si può staccare perchè si applica con dei bottoni, così lo si può indossare anche senza.

Date of experience: January 3, 2015
GB
1 review
5 helpful votes
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Everything is too small, not standard sizes, some of the items are of the poorest quality, the sole of the boots fell off after wearing them once etc. Big disappointment. Plus I had to pay extra for shipping to DHL, which was totally unexpected, since I had already paid for the shipping when I made the order. It took 3 weeks for my stuff to arrive... I will never make this mistake again and would not recommend the company to anybody.

Date of experience: January 2, 2015
ericdress e. EricDress Rep
over a year old

Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected]. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team

Kenya
2 reviews
1 helpful vote
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I ordered a dress for my daughter's dance. I was concerned about the time frame and the fit. I measured her and ordered accordingly. It came with a week to spare and fit her perfectly. The dress was gorgeous and high quality. I couldn't be more pleased. We will be ordering again from ericdress.com

Date of experience: January 2, 2015
Kenya
1 review
0 helpful votes
Follow kesia f.
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I really love your service. Among all the websites your are the best in customer service. I ordered from many, many other websites but you are the best. One of my orders which I need as fast as they could send it to me got to Qatar in less than 3 days which was super great. I thought that it would take about 5 days... but wow, I got the dress today in less than 3 days, all the way from China to Saudi Arabia.

Date of experience: January 2, 2015
Kenya
1 review
1 helpful vote
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Let me start with saying I am extremely appreciative to everyone who helped me at ericdress. They saved me from a miserable existence because that is what my life would have been made by my daughter if ericdress hadn't come through like they did. Our search for a Senior Ball gown started off real bad to begin with. We went to other stores and every dress she liked either didn't have her size or not the right color. Every time she got her heart set on a dress they would get back to us and it was either discontinued or they couldn't get it here in time. We had all been given up specially after we ordered a dress on line through a company that I think wasn't a real dress company to begin with. I finally ordered from ericdress and was very pleased

Date of experience: January 2, 2015
Michigan
1 review
8 helpful votes
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Where do I start?
December 31, 2014

Where do I start? Well, you are ordering from China and the items come via boat, so expect a several month delay. The clothes don't fit western bodies. The items I received were at least 3 and possibly 4 sizes smaller than their lables. Their descriptions suck (just read the one for coats - doesn't talk about lining, fill or anything else important to buying a coat). This is what I got from customer service when I asked for instructions to return an item, "I am sorry to hear that the cloth you ordered does not fit you well. You can return it back, but the shipping cost is very expensive.It will be a big lost for you.We suggest you give it to your relatives or friend as a gift or resell it locally at a good price." STAY AWAY!

Date of experience: December 31, 2014
ericdress e. EricDress Rep
over a year old

Dear friend,
Thanks for your shopping on Ericdress.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected]. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Ericdress Team

Japan
2 reviews
5 helpful votes
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These are fantastic!
December 31, 2014

These are fantastic! I bought all the colors! These are so warm and comfortable. My only complaint would be that I do wish they made a larger size. The one-size-fits-all does stretch to fit, but becomes slightly transparent over the butt and thighs which is where I want them to be opaque.

Date of experience: December 31, 2014
New York
2 reviews
3 helpful votes
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Love my leggings
December 31, 2014

Love my leggings. Just the right amount of warmth for cycling this winter.

Date of experience: December 30, 2014
New Jersey
2 reviews
4 helpful votes
Follow Elvira M.
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The inside of my tight is very warm and so soft. They are perfect if you get a shirt to cover the to part. They look like pantyhose but they are very thick and warm. They are also great to fit under jeans because of the fabric.

Date of experience: December 30, 2014
Arizona
2 reviews
4 helpful votes
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Fast and right
December 31, 2014

Fast and right. Good quality of product. Recommended.

Date of experience: December 30, 2014

From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...


ericdress.com
London, England, United Kingdom