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EricDress

3.3

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EricDress Reviews Summary

The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.

This summary is generated by AI, based on text from customer reviews

service
576
value
560
shipping
568
returns
440
quality
539

We monitor reviews for authenticity

Switzerland
1 review
2 helpful votes
Follow Judith M.
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I have finally received my dress from Ericdress. I tried it yesterday and I will rather say, "You can never find such a quality at that price" It was so cheap and fit well designed although it run a little bigger on the busts. This is a place to save on shopping.

Date of experience: January 30, 2015
Philippines
1 review
1 helpful vote
Follow Steward J.
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The Tshirts were printed as requested and fitted all the fieldwork officials. I liked the Polo shirts.We had a great representation of our department.

Date of experience: January 30, 2015
Canada
2 reviews
0 helpful votes
Follow Florence W.
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Anyone can tell from my office wear who I am. I have very few dresses bought locally. Most of my outwears are from this site. It is because buying the same dresses here would cost more bucks. Thanks for availing them at a low price.

Date of experience: January 30, 2015
GB
1 review
2 helpful votes
Follow Dhanica J.
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This will be my third year buying from Ericdress. Many physical changes, I gained weight then lost it over the time but with different measurements, I have always got the designs perfected to fit me. I am still a member with your continued support and care.

Date of experience: January 30, 2015
RU
1 review
0 helpful votes
Follow Maryrose E.
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As promised, it was to arrive yesterday. Although it arrived now I still feel you kept the promise. It is well designed and at the moment am just but waiting for the prom party. Hope am short and clear

Date of experience: January 30, 2015
GB
2 reviews
2 helpful votes
Follow Marilou S.
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Oblige me!
January 30, 2015

Oblige me! This site wins it when it comes to shipping, design and customer service. My order was delivered within a period of 13 days under a standard shipment. Quality is good if equated with the price. Lovely site as well. Greatly engineered for easy navigation. I am happy.

Date of experience: January 30, 2015
NL
1 review
0 helpful votes
Follow Feroji C.
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The designs in the site have always captured my attention. However, I had never ordered from the site. The picture of the dress was quite thrilling so I could not afford to miss it. Anyway, $43 is not that much risk. My dress has been shipped and my conclusion is it is worth much less than its quality. If I was to resell the dress, I would probably price it hundred dollars. I am amazed with your designs.

Date of experience: January 29, 2015
Italy
1 review
0 helpful votes
Follow Paparasi M.
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I have made several orders from Ericdress in the past. The current order is worth celebrating. First of all it was the first time I got my order in less than 10 days. The winter is quite cool but the jacket is warm and woolen which balances. It is well designed and I feel great in it. Do really need to write anything longer than this? Cheers for the first shipping...

Date of experience: January 29, 2015
France
1 review
0 helpful votes
Follow Quezon F.
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When one gets a happy experience it is worth sharing with the online shoppers. At the moment I have a broad smile on my face because Ericdress made me happy. About an hour ago, I unpacked my Halter Knee Length Sequins Bridesmaid Dress that I had bought online from the site three weeks ago. I thought it would be messy like some of the other buyers claim that is why I was in a hurry to open it. I will be a bridesmaid in my friend’s wedding. Still a month to go before the wedding and am all set for it. This is just an appreciation to the site. Thank you so much.

Date of experience: January 29, 2015
Canada
1 review
0 helpful votes
Follow Kathleya Q.
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I browsed through many sites and found this one the cheapest of all. Thank the good Lord they had the dress I wanted. This was the first time shopping for dresses online in fact Google search landed me on the site. To shorten the long story, the dress has a great quality, it was budget sensitive, the shipping did not take too long (although a bit long) and the customer service friendly. I am glad and hope to buy more from Ericdress.

Date of experience: January 29, 2015
Kenya
1 review
0 helpful votes
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I just wanna say that this website is so amazing. They deal very professionally with their customers. I love their quick and easy shopping methods.

Date of experience: January 28, 2015
Canada
2 reviews
13 helpful votes
Follow Sheila S.
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Eric dress sucks, bought a duvet from them for 113$ pluc shipping charges and when i got it it was nothing like the picture, when i complained they offered me16$ to apologise for false advertising! I refused and let paypal investigate it and paypal awarded me a full refund! Plus the shipping and handling charges :) ericdress needs to stop false advertising and own up! Do not order there Duvets, they say the duvets dont look the same because of different lighting when pictures r taken, but the truth is they do not have the duvets that are shown on there website! Horrible experience! Paypal awarded in my favor as long as I sent merchandise back to Eric Dress, well guess what It costs $171.00 to send it back to China and that is only if China will let it back into the country. Eric Dress certainly knows how to scam people. Once its here you r stuck with it, And ERic Dress knows this, False. False advertising. Why would I pay $171.00 to ship it back if Im only going to be credited the $93.00 I originally paid for it. Grr even Paypal should see how ridiculous this is. Now I am writing a review of paypal. Just do not order from Eric Dress. Too late for me but save yourself.

Date of experience: January 28, 2015
ericdress e. EricDress Rep
over a year old

Dear Sheila,
Nice day.
We are so sorry for the unhappy experience happened on you. Could you please tell us your order number so that I can check the details for you? Anyway, we will try our best to improve our service and I believe that your questions will be finally resolved. If you have any other questions or suggestions, please feel free to mail us at: [email protected] or [email protected]. Thanks!
Have a nice day!
Best regards,
Ericdress Team

GB
2 reviews
6 helpful votes
Follow L R.
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Whatever you do DO NOT purchase anything from this company they are thieves. The sizing is awful, the quality is is dreadful and the customer service when trying to return anything is none negotiable, they do not read your emails and just say about there website. I'm extremely upset and wished I had read previous reviews before making any purchase.

Date of experience: January 28, 2015
ericdress e. EricDress Rep
over a year old

Dear friend,
Thanks for your review here.
We are very sorry for the unpleasant experience happened on you. Could you please tell me your order number so that I can check the details? Anyway, we will try our best to improve our service and if you have any other questions, please feel free to contact us at: service@ericdress or reviews@ericdress, your suggestions would be highly appreciated.
Have a good day!
Best regards,
Ericdress Team

GB
1 review
2 helpful votes
Follow Malyn A.
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Bought the long hoodie leopard jacket. It was cheap but I was not happy of the item. Poor quality and material. They have good designs but the quality is rubbish. Also, the size is smaller so better order the next size than your real measurement. Paid shipment but it took so long to arrive.

Date of experience: January 26, 2015
ericdress e. EricDress Rep
over a year old

Dear friend,
Thanks for your reviews here.
We are very sorry for the unpleasant experience happened on you. Could you please tell me your order number so that I can check it for you? Anyway, we will try our best to improve our service and if you have any other questions, please feel free to write us at [email protected] or [email protected].
Have a nice day!
Best regards,
Ericdress Team

Tennessee
1 review
10 helpful votes
Follow Olga T.
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If you don't worry about your money and time you can buy stuff on this site! I had very bad experience with this EricDress (look at my reviews 01/25/15). This company had a very bad reputation in January 2015 on the site Jabber. During the next few months their score increased to 80% positive. I can't believe that they improve their job during this time. They wrote reviews themselves. This company will never change! They never will pay for your return if you will be not satisfied with your order, and dissatisfaction happens often. Notice, this company is in China. Their last letter was like always: very polite but results to solve my problem will be 0.
Their last letter:

Dear Olga,
Thank you for your concern of our website.
Sorry to tell you customer will be responsible for the shipping fee if return which is the return policy http://www.ericdress.com/help/Returns-Refund-Dispute-15/.
Thanks and waiting for your early reply!
If you have any problems, please let me know and I will reply you as soon as possible.
Thanks and best regards
Loren
Customer Service Department

Date of experience: January 25, 2015
ericdress e. EricDress Rep
over a year old

Dear friend,
Thanks for your review here.
We sincerely applogize for the experience happened on you. And I have checked your order for you. We accept your return items and your question will be finally resolved. Anyway, we will try our best to improve our service and gain your trust. If you have any other questions, please feel free to contact us at :[email protected] or [email protected].
Best regards,
Ericdress Team

Kentucky
1 review
3 helpful votes
Follow Kathy B.
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I recently bought two very nice coats from Ericdress. I love the coats becuse they are made of very fine quality. However, I would like to return the coats because I just found out that according to their size chart, size X-large will fit my nine year old. Please review my order and get back with me. I am still awaiting on a reply as to how to return the items for exchange. Order# *******. Thank you!

Date of experience: January 24, 2015
ericdress e. EricDress Rep
over a year old

Dear friend,
Thanks for your review here.
We are very sorry for the unpleasant experience happened on you. And my workmate has emailed you. Could you please check your mail box and send your reply? I believe that your question will be finally resolved. Anyway, we will try our best to improve our service. Any questions, please feel free to contact us at:[email protected] or [email protected].
Have a nice day!
Best regards,
Ericdress Team

Australia
1 review
6 helpful votes
Follow Jan P.
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I have ordered four dresses together, only three arrived. I have queried about the my order (*******) that hasn't arrived yet, but not getting any reply...! My order number is *******.

Date of experience: January 23, 2015
ericdress e. EricDress Rep
over a year old

Dear Jan,
Thanks for your review here.
I have checked for you and because for other three dresses, you used DHL, which is faster and another dress is shipped by EMS, which is slower than another. I have checked and the dress has been shipped already, you will get it very soon. Please be patient.If you have any other questions, please feel free to contact us at:[email protected] or [email protected].
Your support will be highly appreciated.
Have a nice day!

Best regards,
Ericdress Team

Hong Kong
2 reviews
12 helpful votes
Follow Elisa J.
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Recently bought a wedding dress from this site and it was made to measure... took 11 days in total from ordering it to it reaching my door, brilliant service and i also recieved a free gift of "sweet memory" two piece ladies pearl necklace and earrings that are lovely and if I don't wear them for my actual wedding I will most definitely wear them for my evening reception. Very much appreciated. I would recommend this site the prices are good and my dress is beautiful and the delivery was excellent. Very happy with my purchase :)

Date of experience: January 23, 2015
Kenya
3 reviews
1 helpful vote
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I come to congratulate ericdress.com for the shopping experience I've had. The dress is exactly the same as the one I saw on the website, and my dress was the most talked about at the party. I Looooooved it

Date of experience: January 19, 2015
Singapore
1 review
0 helpful votes
Follow Sambrero M.
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I have just tried it on right now, I’m writing this review because I am very happy with the deliveries made. My first dress runs a little bit short but I would dispute that my 6.2 height. The second one is exactly what I had ordered. I even feel like not taking it off but I have to keep it for our get-together next February 28.

Date of experience: January 19, 2015

From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...


ericdress.com
London, England, United Kingdom