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EricDress

3.3

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EricDress Reviews Summary

The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.

This summary is generated by AI, based on text from customer reviews

service
576
value
560
shipping
568
returns
440
quality
539

We monitor reviews for authenticity

New Jersey
2 reviews
7 helpful votes
Follow mayra p.
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Very very bad!
April 21, 2015

This is garvage store, I buy very nice high heels for 76.40 Us and eric send a diferent and nating machin ugly shoes... its only for stole!
Yo need great care with this store!
Sorry for my spelling I speak litle english but is very important for mi speak tell yuo how bad this place so you do not steal from you too!

Date of experience: April 18, 2015
ericdress e. EricDress Rep
over a year old

Thanks for your review and we are so sorry for the unpleasant shopping experience happened on you.Our representatives have contacted you for your order and please pay attention to your mail box. Also, we will send you the full refund after we we got the items you returned. Hope that you can understand.If you have any questions, you can also write to [email protected] or [email protected].
Have a nice day.
Best regards,
Ericdress Team

California
3 reviews
34 helpful votes
Follow Ann W.
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I purchase an item from this website and after a sufficient amount of time for shipping I called twice for a tracking number but never was provided one. So after a month I did a "live chat" asking them to reverse the charges upon learning they never shipped the item at all but interestingly had charged my credit card on the day of my purchase. In the United States that is considered money laundrying... a federal offense! The gal on the live chat begged me to not open a dispute or she would be "punished!" YIKES, what is up with that... but this is China where human rights are not important. They charge your card and then prey on your emotions to not reverse the charges thinking some worker is going to be tortured if you file a dispute. Scary. I would question any high review of this company with suspect... likely written by their family and friends. One consumer website acknowledged this company had fake reviews posted to elevate their rating. Save yourself and delete this website immediately. If you have already made the mistake of ordering and have not seen your merchandise, dispute the charges immediately! Can't wait to see what stupid auto reply to my comment they post now. No need to resolve the dispute just cancel the order!

Date of experience: April 17, 2015
ericdress e. EricDress Rep
over a year old

Dear Ann,
Thanks for your review and we are so sorry for the unpleasant shopping experience happened on you. Your items have been shipped out and our representatives have emailed you, please pay attention to your mail box. If you have any questions, you can also write to [email protected] or [email protected].
Have a nice day.
Best regards,
Ericdress Team

KR
3 reviews
10 helpful votes
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Outstanding
April 20, 2015

Amazing products at discount prices ~ always have the latest fashion styles at prices you won't find in ANY stores! Quality is outstanding and service is the best!

Date of experience: April 16, 2015
Iowa
1 review
0 helpful votes
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Loved it
April 19, 2015

I was amazed and delighted with my dress which arrived today. Beautiful colour, and modern design.The quality and workmanship is outstanding.It is very comfortable. I Love It.

Date of experience: April 16, 2015
New Jersey
1 review
0 helpful votes
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Loved the quality
April 19, 2015

A very good quality of dresses which is very very appreciable, but there is a little bit of the waist, I'm going to modify it myself. Overall a good shopping experience, thanks tidebuy.

Date of experience: April 16, 2015
Japan
3 reviews
14 helpful votes
Follow Tobey B.
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I have done a lot of shopping at Ericdress.com. There clothing is priced very cheap, but is still made of good quality. The jewelry is unique and beautiful, and well made, and also for a cheap price! The quality on the purses is close to that of a purse you would buy from Forever21 or a store at the mall, and yet, also cheaply priced! I have also bought some of their hair accessories and they are better than what I could get at the store, and again for half of what you would pay in a store. The shipping is not ideal, but because I am international, I understand that it takes time for it to be delivered to me. Any questions I have had have been answered in a timely manner and has had the information I needed. I have told so many people about this website and I will continue to do so, and also to shop there. It is one of my absolute favorite sites! Thank you Ericdress!

Date of experience: April 15, 2015
Michigan
1 review
0 helpful votes
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Best Site
April 18, 2015

I Love this dress very much. Fits perfectly. It's my first order from this site. And I will definitely order more. They act and deliver fast.

Date of experience: April 15, 2015
NL
1 review
0 helpful votes
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Beautiful and well made
April 18, 2015

I Have just received the dress that I had ordered. Its beautiful and well made. It fits my daughter perfectly and is exactly as shown. Your service was excellent and the item arrived on the date you said it would. Will order again soon.

Date of experience: April 15, 2015
California
1 review
0 helpful votes
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Lovely designed
April 18, 2015

I loved the design and color when I place order, now my dress is here it is exactly the same as your website showed, thank you.

Date of experience: April 15, 2015
California
4 reviews
12 helpful votes
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The Place to be
April 15, 2015

If you are willing to get yourself the best and most fashionable stuff it got to be with EricDress. They have all the good quality dresses, fashionable and the latest. I just got my dress and it looks so gorgeous, I just wanna say thanks to this store and GOOD JOB!

Date of experience: April 14, 2015
Japan
3 reviews
1 helpful vote
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Going for the best
April 17, 2015

I have the best words for this store. Just yesterday, they delivered my dress on my doorstep. That moment when I saw the dress, I felt so fulfilled and it was like a dream come true. I would rate it at 100% because of the quality of the dress and their first class services. I knew I went for the best and I am proud to be associated with the best fashion store.

Date of experience: April 14, 2015
KR
3 reviews
1 helpful vote
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My knitwear
April 17, 2015

In the past days, I was waiting for my kintwear because days are getting hotter and I have to change my dress style. But now I have put on my knitwear, which is really of good quality. Very comfortable wear.

Date of experience: April 14, 2015
New Jersey
1 review
0 helpful votes
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Great
April 17, 2015

I really like the dress I ordered. Got it on time and it is exactly how I saw it on the site. I would definitely go back and order more from Ericdress

Date of experience: April 14, 2015
Canada
1 review
5 helpful votes
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Ordered last September, couple of articles online. Nothing fits, sizing is really off. Ask for reimbursement they asked me to sell it to friends, ask again they told me to give my things away that they would give me a 20$ rebate on my next purchase. I confirmed that I wanted my money back as soon as possible. March came and from a 140.82$ USD they returned 39$ at the end of March! Impossible to get in touch with them and the shipping is made from China. For those who are looking for the shipping address here it is:
Room206,2nd floor, Kaisheng Building A, Helong 1st road 18, Jiahe street, Baiyun district, Guangzhou, China. Postal code:*******

Date of experience: April 14, 2015
ericdress e. EricDress Rep
over a year old

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.We've checked your order and we have refunded you. Please kindly check your account. If you have any questions, you can aslo write to [email protected] or [email protected].
Have a nice day.
Best regards,
Ericdress Team

Malta
1 review
0 helpful votes
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Excellent Shopping Site
April 16, 2015

Extremely helpful and patient online chat service. After sales service is also tops, no problems at all with refunds and other queries. Shipping takes a bit long but I live at the opposite side of the world, so not their fault! :)

Date of experience: April 13, 2015
Philippines
1 review
0 helpful votes
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Happy to shop
April 16, 2015

I am extremely happy to have bought my dress from ericdress. It did not even take long for them to deliver it to me. The customer care services were very straight to the point and I really felt like I could trust this store.

Date of experience: April 12, 2015
GB
1 review
8 helpful votes
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Liars
April 14, 2015

I wrote several emails and didn't get one response. A credible company would simply have refunded my money. I took a photograph of me in the coat. It's laughable. I prefer not to pursue this sorry episode any further in order to focus on what is more important than this awful company.

Date of experience: April 11, 2015
ericdress e. EricDress Rep
over a year old

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.Our representatives have sent you mails and please pay attention to your mail box. We believe that your questions will be resolved soon. You can also write to [email protected] or [email protected].
Have a good day.
Best regards,
Ericdress Team

Pennsylvania
1 review
3 helpful votes
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Customer service
April 12, 2015

I ordered a coat from this website and received it in a reasonable amount of time. However, it did not fit, in spite of having ordered a size larger than I normally take, it was too small I couldn't even get my arms in the sleeves. I had a hard time contacting customer service, finely getting through to them through PayPal, all I wanted was instruction on returning the item. I was told I would have to pay shipping (which I already knew) and it would be cost prohibitive. I give up and will donate the coat.

Date of experience: April 9, 2015
ericdress e. EricDress Rep
over a year old

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.Our representative has emailed you, please pay attention to your mail box.And we believe that your questions will be resolved finally. You can also write to [email protected] or [email protected].
Have a good day.
Best regards,
Ericdress Team

Florida
1 review
6 helpful votes
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I ordered a standard dress size and upon receiving the dress, it did not fit me around the hip area as I thought it would. When I contacted customer service, they claimed the measurements were on the website when I ordered the dress and that I would have to dispute any differences. Upon sending video and pictures evidencing the dress didn't fit as expected, they still did not want to let me return my dress or receive any kind of refund. They do not follow their own policy and claim I ordered a custom item. I completely would not recommend this site to anyone who may want to return their items.

Date of experience: April 9, 2015
ericdress e. EricDress Rep
over a year old

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.Our representative has emailed you, please pay attention to your mail box.And we believe that your questions will be resolved finally. You can also write to [email protected] or [email protected].
Have a good day.
Best regards,
Ericdress Team

France
1 review
0 helpful votes
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Excellent
April 12, 2015

I ordered my tanks on Sunday and received them 10days later. And they are socute! So excited to wear them for my weekend!

Date of experience: April 9, 2015

From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...


ericdress.com
London, England, United Kingdom