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EricDress Reviews Summary
The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.
This summary is generated by AI, based on text from customer reviews
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I decided to add another item to my order right after I placed the order, but didn't find a cancel tab, so I sent an email to the customer care but haven't heard of them after 2 days yet!
They don't check their email! That's what I can tell for sure!
I was satisfied with how fast the order was shipped and the quality of the material. I would recommend this site.
I got wonderful boots! They really look like real fur - and are toasty warm. I have mobility issues (arthritis) and not only do the boots fit well (with or without socks) but also have nice secure footing. I recommend them highly
I ordered what looked like a beautiful pair of boots. They said genuine nubuck leather. When they arrived the size 6 was more like a size 5. They were made out of horrible nylon brush material and the fur edging was so badly cut.
I contacted them and they refused a refund. Said they would offer $5! I insisted I wanted a refund as this was nothing like the image or material they advertised. They told me that to send them back to China would be too expensive for me! And that if I was to send them back please could I make sure to put the value under $20 for customs purposes. Errr I don't think so thats fraud in itself!
I complained to pay pal along with photographic evidence of the rubbish they sent me and paypal ruled in my favour.
Needless to say the boots went in the bin, they were not fit for the recycle bin even.
I will never ever order from them again due to the combination of very poor customer care and rubbish quality.
They also need to realise the laws on distance selling. We all have a right to return goods within a 2 week period.
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. And our representative has emailed you for your order, please kindly pay attention to your mail box and send a reply from your registered mail box. We believe that your problem would be finally resolved, please don't worry about it. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
I placed an order over a month ago. The payment was deducted very swiftly but still no delivery. They promise replies to emails in 24 hours but I have emailed them twice and still no answer and still no delivery. Also, had I known this was a Chinese company I definitely would not have ordered.
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. And our representative has emailed you for your order, please kindly pay attention to your mail box and send a reply from your registered mail box. We believe that your problem would be finally resolved, please don't worry about it. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
Ordered a dress from this company months ago. Paid in full in advance and extra for expedited delivery. Still did not receive dress and I expect I never will. Asked for a refund and they said that they can only refund 40% of the purchase price. In my opinion this is a criminal company with no intent of doing business in a legitimate manner.
After you informed them of my bad review (thank you) I received an email from them telling me that they would give me a full refund only if I changed my review to a positive one. Are you kidding me? This is my money, that I paid for a product that they can not deliver, but now I need to lie about how good they are in order to get my money back? And even if I did so there would be no guarantee that I would ever see my money again? They can kiss my A$$!
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. And our representative has emailed you for your order, please kindly pay attention to your mail box and send a reply from your registered mail box. We believe that your problem would be finally resolved, please don't worry about it. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
I was getting ready for wedding of my best friend for days. I was seeking for something special and unique. I should have been maid of honor so I really need it just like that. Suddenly, I found amazing Online Dress Store called Ericdress. There you can find everything what all woman needs, especially dresses for every occasions. I was amazed how beautiful they were for me. Hardly, I chose one of them, to wear that day and I didn't regret it. Dress was as beautiful as on the picture store and what is important it is delivered on time. I found it really impressive. You should try one time for shopping and I am sure you will make shopping again and again from this site, just like me.
Great customer service and loyalty to their customers. Good site and glad I bought from them.
I am afraid of shopping online because I am too tall and I bought XL for a dress from this online store. Fortunately, it fitted me well. So happy with this order.
I am waiting for my order since 6 weeks and they are keep telling me stories, and stories.
Once... they don't have one of my item, ok, I gave them another one, second time... again, they don't have another item... gave them tree choices... finally, after a month I received an email as my order is shipped out to me... ok... I am waiting two weeks... but of course, no order... emailed them. Again and guess what... the response is... they don't have ANOTHER ITEM!
How is that if you emailed me as you already shipped out my order?
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. We've got your email and our representative will email you soon for your order, please kindly pay attention to your regiatered mail box and send a reply. We believe that your problem would be finally resolved, please don't worry about it. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
`First of all they make themselves look like they are in the US, they are not! They are brokers in the US for China. The item I ordered could've fit on a Barbie doll, that was the first delusion. I sent it back the next day I received it (took a month to get). I paid via PayPal but was nice and sent emails directly to them at first. It's been over 2 weeks since they rec'd the item and tracking info showing it was rec'd at their California address they gave me. They keep sending emails telling me "not to worry" and that they will credit me when logistics says they got it! Meanwhile I sent them tracking info, which they wanted ASAP as part of the conditions. After 6 emails I went thorugh Paypal as a dispute (not a claim) they refuse to answer via Paypal and ask you not to use them, BS! And they also told me to close the dispute before they would refund me. So I opened a claim. They still refuse to answer via PayPal and today lied and said I was refunded. Yeah right! I have the claim going ans have sent all emails to Paypal. You could buy the same items on aliexpress, a mall for all things from China who covers you, the vendors there DO NOT want to be kicked off the mall, so they do the right thing.
Had i known it was coming from China I would've used aliexpress instead.
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. And our representative has emailed you for your order, please kindly pay attention to your mail box and send a reply from your registered mail box. We believe that your problem would be finally resolved, please don't worry about it. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
Absolute horrendous experience, waited 6 weeks with broken promises and 5 promises to get the manager to contact me and for the item to arrive in a ridiculous size and poor quality sizing. I cannot explain how dreadful this company is
DO NOT SHOP HERE
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. I have asked our representative to refund you the item price, please don't worry about it. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
Ordered 2 dresses and a tunic in a XXL. Received one pair of jeans size 29 and one pair of leggings size 0. They keep asking me to send them pictures of the product and shipping bag, every time I send them pictures they tell me they can't see it or needed it in another format and ask that I send them more pictures, I have sent them over 9 email with all the picture and they keep sending me an email to send them pictures. I give up and will never order from them again. I did however, get my money back as soon as I put this review up on Site Jabber. I stand by my review, worst experience of on line shopping ever. Will never order from Ericdress again,
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. And our representative has emailed you for your order, please kindly pay attention to your regiatered mail box and send a reply. We believe that your problem would be finally resolved, please don't worry about it. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
I AM VERY UPSET. DO NOT BUY here! I ordered a coat size M. Euros 35 14 porterage. I thought ok, 50 for a nice coat is good. Coat came in M but it is is not even S, maybe XS. Return I have to pay porterage, so that is 30,- from here, no point. Then on top of everyything I got a TAX bill also for 35,-! So In total I now paid 35 14 35 for a coat that is too small and that I can not send back! Eric dress is ignoring my emails so I am warning as many person as possible to not have same disappointment! (I received answer here and on mail, asking for my booking number, I gave it to the service center, they said they will look into it, but then after nothing happens)
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. And we'e got your mail and our representative will eamil you soon for your order, please kindly pay attention to your regiatered mail box and send a reply. We believe that your problem would be finally resolved, please don't worry about it. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
Waited more than a month for two burgundy jumper and polo necks to arrive in xl size, eventually recieved two jersey strapy top in beige and black is size small.
The quality of those two even was terrible.
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. And we'e got your mail and our representative will eamil you soon for your order, please kindly pay attention to your regiatered mail box and send a reply. We believe that your problem would be finally resolved, please don't worry about it. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
Please do not waste your money on these dresses and website. Please buy it from the US, so you can return if you have to. I bought a dress for over $130.00, and I cannot wear it. As I write, it is on my closet floor. The fitting is poor and customer service is poor. There was back and forth emails but it seems they did not know what they were taking about. I bought a dress that is more than two sizes over but it did not fit me.
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. And our representative has emailed you for your order, please kindly pay attention to your regiatered mail box and send a reply. We believe that your problem would be finally resolved, please don't worry about it. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
It takes little bit time because of international shipping but it's worth it!
From the business
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. And our representative has emailed you for your order, please kindly pay attention to your mail box and send a reply. Thanks. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team