Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of eReplacementParts

eReplacementParts

3.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate eReplacementParts?
grey stargrey stargrey stargrey stargrey star

eReplacementParts Reviews Summary

eReplacementParts has a rating of 3 stars from 4,461 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eReplacementParts most frequently mention customer service, timely manner and lawn mower. eReplacementParts ranks 2nd among Appliance Parts sites.

service
802
value
885
shipping
899
returns
260
quality
841

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Konstantin N.
Unfollow Konstantin N.
Share Review
Report Review

Long-time customer.
November 17, 2020

After pandemic covid-19.
Shipment become nightmare.
Past month-and-a-half and I still didn't receive my item. So I just cancelled.
Before covid-19 was decent shipment time.
And before ordering I always see if item in stock.
Now it doesn't matter it shows the item in stock
You pay it then you have a male with a delay for months.

Date of experience: November 17, 2020
Georgia
1 review
0 helpful votes
Follow Patricia W.
Unfollow Patricia W.
Share Review
Report Review

Easy ordering
November 18, 2020

I was grateful for the great ease of locating a light bulb for my 50-plus year old Kenmore sewing machine! I posted this business on my Facebook page so others can benefit.

Date of experience: November 17, 2020
South Carolina
1 review
0 helpful votes
Follow david c.
Unfollow david c.
Share Review
Report Review

Chain saw primer bulb.
November 18, 2020

My chain saw's primer bulb, which was years old, fractured. I found the replacement part at eReplacement, ordered it and it was delivered in the time promised. It was an easy repair. Saw working well now.

Date of experience: November 17, 2020
Massachusetts
1 review
0 helpful votes
Follow John S.
Unfollow John S.
Share Review
Report Review

Hard-to-find part
November 18, 2020

I needed a tube section for a 33-year-old Echo blower. EReplacement had the part and it arrived in good condition. Delivery was slow (2 weeks!) but that could have been FedEx's fault.

Date of experience: November 17, 2020
Utah
2 reviews
0 helpful votes
Follow Gerald B.
Unfollow Gerald B.
Share Review
Report Review

Skilsaw replacement parts
November 18, 2020

Items were delivered in a promptly manner. Good quality parts. I will definitely get parts from them in the future.

Date of experience: November 17, 2020
Nebraska
1 review
0 helpful votes
Follow Jennifer C.
Unfollow Jennifer C.
Share Review
Report Review

No response from company
November 16, 2020

I purchased a replacement lid for my Cuisinart food processor which according to the site would fit the other parts. Wrong! I tried calling but they are giving no phone assistance. I tried on line messaging but again no response. I was willing to purchase additional parts if needed but since I never heard from anyone decided to send the part back. I made over 20 attempts to get through their refund site but despite the fact that I had the correct order number the site kept saying they had no knowledge of that number and if fact said I had no orders at all for 2020. I gave it 2 stars only because the speed of getting the part was good. I would never use them again!

Date of experience: November 16, 2020
Colorado
1 review
0 helpful votes
Follow Art G.
Unfollow Art G.
Share Review
Report Review

Rolling skinny
November 18, 2020

I bought elliptical cx 1055 roller replacements wheels as well as grease. Working great and fast shipping by retailer. Thank you for your time.

Date of experience: November 16, 2020
California
1 review
0 helpful votes
Follow Brian C.
Unfollow Brian C.
Share Review
Report Review

Helpful resource
November 16, 2020

I've been able to fix quite a few things from engines to dryers with the parts available through ereplacement. One thing that would be helpful is better communication about what is currently in stock and what needs to be ordered, this would make it easier before I put the part in the cart. Otherwise great customer service and great parts.

Date of experience: November 16, 2020
Ohio
1 review
0 helpful votes
Follow Tom S.
Unfollow Tom S.
Share Review
Report Review

Poor customer swrvice
November 16, 2020

Never got a refund for the shipment i refused. Almost impossible to speak to someone on the phone. Keep getting the run around with pre recorded messages

Date of experience: November 16, 2020
Arkansas
1 review
0 helpful votes
Follow J M.
Unfollow J M.
Share Review
Report Review

Great product
November 16, 2020

The product was delivered very quickly. The pricing compared to other companies was very good priced and a great product.

Date of experience: November 15, 2020
Virginia
1 review
0 helpful votes
Follow Dwain N.
Unfollow Dwain N.
Share Review
Report Review

30+ years old parts
November 16, 2020

Tried many sites to find the right parts for my 30+ Walbro carburetor with no luck. Ereplacements website was very informative in finding the right parts were others weren't. Thanks so much. Dwain in Ohio.

Date of experience: November 15, 2020
California
1 review
0 helpful votes
Follow hm m.
Unfollow hm m.
Share Review
Report Review

Bad packaging
November 15, 2020

Received parts.
Packaging was horrible, my 6 year old grandson son could do a better job. VERY DIASAPPOINTED to pay $300.0 and just have thrown into a box with no bubblepack or popcorn. Amazed they arrived lightly scratched.
Would never order from your company again.

Date of experience: November 14, 2020
Kansas
1 review
0 helpful votes
Follow David A.
Unfollow David A.
Share Review
Report Review

Wrong part
November 14, 2020

The part is wrong, the picture of the part was right but the part that was delivered looks nothing like what was offered. So obviously its not the right part. But to their defense I ordered the part from a different vendor and the same problem. It had the same part number, looked right in the picture but know where near the part that was needed.

Date of experience: November 14, 2020
Washington
1 review
0 helpful votes
Follow Tom B.
Unfollow Tom B.
Share Review
Report Review

Quick and easy purchase. Price of part seemed reasonable but shipping/handling was very expensive. Will try harder to find part locally next time.

Date of experience: November 14, 2020
Delaware
2 reviews
10 helpful votes
Follow Rick C.
Unfollow Rick C.
Share Review
Report Review

Great Supplier!
November 15, 2020

Ordered some components for my Porter Cable C2002 Type 8 air compressor which arrived very carefully packed and arrived before the first date given. Very happy with the parts I received. Be nice to have free shipping once in a while!

Date of experience: November 14, 2020
Oklahoma
2 reviews
0 helpful votes
Follow Steven D.
Unfollow Steven D.
Share Review
Report Review

Return policy
November 14, 2020

I tried to return a part for a refund but wasn't able to because I had installed it. How am I supposed to know if something will work or not if I don't install it first?

Date of experience: November 14, 2020
Rhode Island
1 review
0 helpful votes
Follow David S.
Unfollow David S.
Share Review
Report Review

As always great job
November 15, 2020

Working with the associate Dave he found exactly what I needed and walk the right through the process great job Dave

Date of experience: November 14, 2020
Virginia
1 review
0 helpful votes
Follow Virgil L.
Unfollow Virgil L.
Share Review
Report Review

Accessory parts
November 13, 2020

I needed a new mounting bracket for my bagger on my Troy-Bilt 30 and they had the part in stock. I ended up returning a part that I didn't need easy shipping easy return label

Date of experience: November 13, 2020
Oregon
1 review
0 helpful votes
Follow Bryan F.
Unfollow Bryan F.
Share Review
Report Review

Service was exceptional
November 13, 2020

Ordered a number of brake parts for my boat trailer. Received them in a timely fashion with no issue. Very pleased with the service.

Date of experience: November 13, 2020
Texas
1 review
0 helpful votes
Follow Monte L.
Unfollow Monte L.
Share Review
Report Review

Misrepresented sample
November 13, 2020

Ordered an exhaust fan cover which showed plastic grill and light cover, thinking it was a package. Got the plastic cover, but no light cover. Seems light cover is no longer available. I needed both. What's the use of a grill with no light cover. Sample pictures should show and explain exactly what is included.

Date of experience: November 13, 2020

From the business

Fix your equipment today - We offer repair parts, appliance parts, tool parts, diagrams, and repair advice for all major brands to make your repairs easy.


ereplacementparts.com
Midvale,, UT, United States
+397
See all photos