Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
eReplacementParts has a rating of 3 stars from 4,461 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eReplacementParts most frequently mention customer service, timely manner and lawn mower. eReplacementParts ranks 2nd among Appliance Parts sites.
We monitor reviews for authenticity
After pandemic covid-19.
Shipment become nightmare.
Past month-and-a-half and I still didn't receive my item. So I just cancelled.
Before covid-19 was decent shipment time.
And before ordering I always see if item in stock.
Now it doesn't matter it shows the item in stock
You pay it then you have a male with a delay for months.
I was grateful for the great ease of locating a light bulb for my 50-plus year old Kenmore sewing machine! I posted this business on my Facebook page so others can benefit.
My chain saw's primer bulb, which was years old, fractured. I found the replacement part at eReplacement, ordered it and it was delivered in the time promised. It was an easy repair. Saw working well now.
I needed a tube section for a 33-year-old Echo blower. EReplacement had the part and it arrived in good condition. Delivery was slow (2 weeks!) but that could have been FedEx's fault.
Items were delivered in a promptly manner. Good quality parts. I will definitely get parts from them in the future.
I purchased a replacement lid for my Cuisinart food processor which according to the site would fit the other parts. Wrong! I tried calling but they are giving no phone assistance. I tried on line messaging but again no response. I was willing to purchase additional parts if needed but since I never heard from anyone decided to send the part back. I made over 20 attempts to get through their refund site but despite the fact that I had the correct order number the site kept saying they had no knowledge of that number and if fact said I had no orders at all for 2020. I gave it 2 stars only because the speed of getting the part was good. I would never use them again!
I bought elliptical cx 1055 roller replacements wheels as well as grease. Working great and fast shipping by retailer. Thank you for your time.
I've been able to fix quite a few things from engines to dryers with the parts available through ereplacement. One thing that would be helpful is better communication about what is currently in stock and what needs to be ordered, this would make it easier before I put the part in the cart. Otherwise great customer service and great parts.
Never got a refund for the shipment i refused. Almost impossible to speak to someone on the phone. Keep getting the run around with pre recorded messages
The product was delivered very quickly. The pricing compared to other companies was very good priced and a great product.
Tried many sites to find the right parts for my 30+ Walbro carburetor with no luck. Ereplacements website was very informative in finding the right parts were others weren't. Thanks so much. Dwain in Ohio.
Received parts.
Packaging was horrible, my 6 year old grandson son could do a better job. VERY DIASAPPOINTED to pay $300.0 and just have thrown into a box with no bubblepack or popcorn. Amazed they arrived lightly scratched.
Would never order from your company again.
The part is wrong, the picture of the part was right but the part that was delivered looks nothing like what was offered. So obviously its not the right part. But to their defense I ordered the part from a different vendor and the same problem. It had the same part number, looked right in the picture but know where near the part that was needed.
Quick and easy purchase. Price of part seemed reasonable but shipping/handling was very expensive. Will try harder to find part locally next time.
Ordered some components for my Porter Cable C2002 Type 8 air compressor which arrived very carefully packed and arrived before the first date given. Very happy with the parts I received. Be nice to have free shipping once in a while!
I tried to return a part for a refund but wasn't able to because I had installed it. How am I supposed to know if something will work or not if I don't install it first?
Working with the associate Dave he found exactly what I needed and walk the right through the process great job Dave
I needed a new mounting bracket for my bagger on my Troy-Bilt 30 and they had the part in stock. I ended up returning a part that I didn't need easy shipping easy return label
Ordered a number of brake parts for my boat trailer. Received them in a timely fashion with no issue. Very pleased with the service.
Ordered an exhaust fan cover which showed plastic grill and light cover, thinking it was a package. Got the plastic cover, but no light cover. Seems light cover is no longer available. I needed both. What's the use of a grill with no light cover. Sample pictures should show and explain exactly what is included.
Answer: Seems to be scam. I ordered something and paid around $30'for overnight shipping. It's day 3 and still don't have it. Emailed them and got no resonse. Called them and was placed on hold for over 20 minutes. I finally hung up since it was clear they weren't going to resolve the issue. Stay away from them. Very unprofessional
Answer: Jacks Small Engine is a good source for small engine parts. Baileys Outdoor Power Equipment is where I get my chain saw parts.
Answer: I did receive the wrong part but the customer service promptly refunded my regular ground shipping fee and shipped it to me by 3 day ground on them. I just paid for the part. I did receive it as promised.
Fix your equipment today - We offer repair parts, appliance parts, tool parts, diagrams, and repair advice for all major brands to make your repairs easy.

