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eReplacementParts has a rating of 3 stars from 4,461 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eReplacementParts most frequently mention customer service, timely manner and lawn mower. eReplacementParts ranks 2nd among Appliance Parts sites.
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I got exactly what I needed from here. Customer service is amazing and shipping rates are perfect!
It was almost startling to discover a part that the manufacturer itself declared was unavailable. Yet the part, which weighs less than half an ounce (it's a felt washer), cost almost as much to ship as it cost to buy. That's why I bought two -- one to use, one as a spare, two (in total) to make the shipping seem less painfully expensive.
For all that expense, the washers were sent in a flexible envelope, not in something rigid. When they arrived, one was torn -- visibly damaged without having to remove it from its see-through wrapping.
The company was extremely realistic about the situation. It issued a refund immediately... without requiring that I send the washer back (a task that I would have accomplished with a #10 envelope and a small piece of bubble wrap that would have cost me under a dollar, not $5.92). What they didn't do was offer to send a replacement, maybe because they figured that that one wouldn't survive any better than the first.
These folks are top notch at what they do and very into helping you get what you need in a timely manner. I will not hesitate to order from them again when I need parts. I would recommend them to all my friends. Sam Woods in Colorado.
I ordered a push nut for my Ryobi edger ($3.99 plus $6 to mail a fifty cent item to me). Since the diagram wasn't thorough, I discovered after I received it that it was not the part I needed. I called to get it straightened out and they were more than happy to charge me $2.99 plus $6 to mail another fifty cent item to me. I asked about returning the wrong part and was told I would receive a credit for $3.99 but I would have to pay to mail it back to them. It wasn't worth the effort. I understand the price of replacement parts being grossly inflated but I take issue with paying $6 to drop a push nut into an envelope and mail it to me. Then having to do it twice because their diagram was incomplete.
At eReplacementParts.com I found my part very easily, it was in stock, and it shipped immediately. Very pleased.
Put in your equipment model number and up comes the illustrated parts breakdown. Ordered needed parts for my sander and for my air compressor and had them in a few days. Took all of 30 minutes the replace parts on both items and they were both performing like new. Certainly beats replacing tools or sending them off for repair.
Very easy to navigate site and find what i needed; good prices; and came very quickly -
Very pleased with the service and quality
I order front wheel rim for my 12 year old shimano ultegra because crash damage. Hard to find anywhere! They got for me!
I had a ripped gasket on my carburetor bowl on the Honda Engine of my Troybuilt push-mower. I had already bought an entire carb from Amazon that was supposed to work for my engine. Needless to say, it did not fit, nor did the carb bowl or gasket, close, but not quite.
The website helped me find the information I needed to determine the EXACT model of my engine, which was extremely crucial because I had some weird engine that was not offered for very long. They had all of the exploded parts lists to make sure I was ordering the correct part number as well as photos for comparison.
Even though the site said my engine was discontinued, because of all of the pictures of parts taken from different angles, I was able to find that my carb was the same as an engine of a similar model. I gave it a shot... And it was Perfect!
The part arrived the day before it was slated too and just in time to beat the weather change.
Absolutely recommend for your small engine part neds.
Easy to use site, good pricing, quick shipping, will be ordering again. Good job of keeping me notified during shipping process
The chainsaw carburetor I purchased was a perfect fit and worked perfectly after installing it. The shipping was speedy and packaged well. I would recommend Eparts to anyone looking for great customer service.
I bought two sets from these people In the last six months thinking the first set not lasting was a fluke. Both sets the wire came undone within the first two days. Do not buy these they are junk. Absolute junk. Total waste of your money.
I have a old Campbell Hausfield paint spray gun that was leaking from the top seal. This company had it in stock, And shipped to me quickly. I have purchased several parts from here and I gotta say, They are good people and have good parts. Also shipping is fast. Thank you. Randy
Was skeptical in placing an order for replacement wheels for an oil heater. In fact, the precise wheel set needed was delivered, and well on schedule. Thank you!
Ease of part selection on their website. Found what I needed and it fits/works. Will definitely use this company again!
Parts were as described and of good quality. No Complaints. Purchased Disc Sander replacement pads and they worked great as a replacement tot he original pad.
Ordering was easy and I was informed from order to delivery which was helpful especially when ordering for the first time from the company.
I ordered a replacement crock for my crockpot. It arrived, wrapped in a single layer of bubble wrap, and shattered into at least 10 pieces. Repeated emails to the customer care email address have gone unanswered, and two direct requests for a refund have been ignored. I'm going to have to work through PayPal I guess to get my money back. Save your money, look elsewhere.
I moved by the time they shipped and missed the package If you want to wait 3+ months for a product I guess purchase here
Answer: Seems to be scam. I ordered something and paid around $30'for overnight shipping. It's day 3 and still don't have it. Emailed them and got no resonse. Called them and was placed on hold for over 20 minutes. I finally hung up since it was clear they weren't going to resolve the issue. Stay away from them. Very unprofessional
Answer: Jacks Small Engine is a good source for small engine parts. Baileys Outdoor Power Equipment is where I get my chain saw parts.
Answer: I did receive the wrong part but the customer service promptly refunded my regular ground shipping fee and shipped it to me by 3 day ground on them. I just paid for the part. I did receive it as promised.
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